| Quote | Author |
| He has a right to criticise, who has a heart to help. | Abraham Lincoln (1809-1865) |
| If you always do what you’ve always done, you’ll always get what you’ve always got. | Ed Foreman |
| Our patience will achieve more than our force. | Edmund Burke (1729-1797). |
| If a man does his best what else is there? | General George S. Patton (1885-1945) |
| Never tell the people how to do things. Tell them what to do and they will surprise you with their integrity. | General George S. Patton (1885-1945) |
| It is amazing what you can accomplish if you do not care who gets the credit. | Harry S Truman (1884-1972) |
| Those who expect perfection from others, should first have achieved perfection themselves. | Ian Todd (1963 - ) |
| As a leader you must understand the needs in individuals and how they operate, so that you can work with the grain of human nature and not against it. | John Adair |
| In order that people may be happy in their work, these three things are needed: They must be fit for it. They must not do too much of it. And they must have a sense of success in it. | John Ruskin (1819 - 1900) |
| One of the best rules in conversation is, never to say a thing which any of the company can reasonably wish had been left unsaid. | Jonathan Swift (1667-1745) |
| The wicked leader is he who the people despise. The good leader is he who the people revere. The great leader is he who the people say, 'We did it ourselves.' | Lao Tzu |
| Praise out of season; or tactlessly bestowed; can freeze the heart as much as blame. | Pearl S. Buck (1892-1973) |
| So much of what we call management consists in making it difficult for people to work. | Peter Drucker (1909-2005) |
| Most people, for most of the time, are starved of feedback and are left to operate on the basis of ‘no news is good news’. This is worrying because feedback is an essential ingredient if performance is to be maintained - let alone improved. | Peter Honey |
| People do what they can do, want to do and are allowed to do. | Peter Honey |
| You cannot put the same shoe on every foot. | Publilius Syrus |
| Whether you think others can or that they can't you are usually right. (with apologies to Henry Ford) | Rod Webb, (Trainers' Library Team Member) |
| There is no such whetstone to sharpen a good wit and encourage a will to learning, as is praise. | Roger Ascham (1515 - 1568) |
| Anger, if not restrained, is frequently more hurtful to us than the injury that provokes it. | Seneca (3BC - 65AD) |
| Unseasonable kindness gets no thanks. | Thomas Fuller (1710-1790) |
| Criticism is the disapproval of people, not for having faults but for having faults different from ours. | Unknown |
| Instead of listening to what is being said to them, many managers are already listening to what they are going to say. | Unknown |
| Good supervision is the art of getting average people to do superior work. | Unknown |