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Free Samples
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Some samples appear in our updated format and we are currently updating all of our
material to reflect this look.
Course Modules (Complete, including participant
handouts):
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Goldilocks - A Listening Exercise |
The aims of this module are:
1) To test listening skills.
2) To illustrate the dangers of making assumptions.
3) To encourage participants to think about how they can check their understanding
of information they receive.
If you like this training exercise:
You’ll LOVE ‘The Witches of Glum’ which is also available from
Trainers’ Library. ‘The Witches of Glum’ has been endorsed by Show Racism the Red
Card for its ability to make participants think about prejudice and stereotypes.
To find out more about the great work this charity is doing to educate against racism,
visit www.srtrc.org.
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CRM - Customer Perspective |
The aims of this module are:
1) To analyse a personal experience as a customer and identify the events which
created a lasting impression.
2) To consider what influences customers’ service expectations and why expectations
differ.
3) To discuss the impact of different expectations and experiences on Customer Relationship
Management.
Notes:
This is the first of a short series of modules that will
look at CRM as a topic in its own right. In this first module, we look at what is
meant by CRM and why it is important. The exercise looks at information required
in order to start planning a customer relationship strategy.
Further modules on this subject include Introducing CRM, Using Data and the practical
exercise based A Plan for Dune Races, which builds on Introducing CRM.
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Teambuilding Games (Extracts from trainer’s
guides):
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Murder at Glasstap Grange |
Skills tested by this teambuilding game:
Murder at Glasstap Grange can be used to test and/or develop a number of
skills and behaviours including team building, team skills, effective meetings,
time management, leadership, problem solving and communication.
Background:
Murder at Glasstap Grange is a versatile and powerful training tool that
can be used to demonstrate and develop many serious learning points.
It is specially designed to be used in small groups of between 4 and 6. In larger
groups, teams can compete against each other to see which can come closest to solving
the mystery.
The format of the exercise is simple; each participant is provided a story to read
before they come together with their colleagues and attempt to unravel the various
clues provided within the story and solve the murder mystery. The teams need to
identify from the information at their disposal:
1) The name of the murderer (and the murdered person).
2) The incriminating evidence.
3) The motive.
4) The chain of events leading up to the murder.
Only by working effectively together will participants have any chance of solving
the mystery. First though they have to discover the twist to the challenge they
face.
Murder at Glasstap Grange is a fun exercise, but equally it is complex and challenging.
Very few groups manage to identify the complete solution. Success will require the
use of a number of skills, and the participants will need to be careful not to be
too distracted from their task by the humour.
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Jack Fruggles Treasure |
Skills tested by this teambuilding game:
Jack Fruggle’s Treasure can be used to test and/or develop a number of
skills and behaviours including leadership skills, team skills, communication skills
and time management.
Background:
Jack Fruggle's Treasure is another versatile training tool from the Glasstap Village
range that can be used to demonstrate and develop serious learning points.
In the exercise, teams are provided a series of riddles, puzzles and questions to
solve. Solving these will help participants put together a rhyme that will tell
them where Jack’s treasure is hidden.
The exercise works best when you have teams competing against each other to reach
the treasure first, and can be used to test individuals’ ability to manage time,
and work together effectively under pressure.
The riddles and puzzles have been deliberately designed to be diverse in nature
and to draw upon different skills. They include riddles and cryptic clues, mathematical
questions, word questions, and general knowledge questions. Some have been especially
designed so that they require close attention to detail.
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Articles (Complete):
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How important are business writing skills? |
In this article, Rod Webb considers the importance of writing skills in today's
business world. He says: "As someone who spends much of their time training individuals
how to release their creative potential, and bemoaning the fact that creativity
is not properly developed as a skill, you might think I’d be an advocate of a relaxed
attitude towards English grammar, and writing skills in general. Experience has
taught me however, that a basic understanding of grammar, and an ability to write
effectively, are essential business skills."
The article goes on to explain why business writing skills are so important, and
what trainers need to consider when developing their colleagues' writing skills.
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Neutralising manipulative negotiation tactics. |
This superb article from Calum Coburn is essential reading for anyone involved in
negotiation or sales. It explains some of the common tactics used in negotiation
by those focused on short term benefit, and gives clear advice for neutralising
these without resorting to the same manipulative approaches.
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Toolkits (Extracts):
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Performance Appraisal Toolkit. |
This performance appraisal toolkit has been developed by Glasstap and covers objective
setting, behaviour/skills analysis and training and development planning. It offers
invaluable assistance to managers and other staff, helping them undertake successful
performance reviews.
All templates necessary to introduce an effective and comprehensive performance
appraisal system based on partnership and communication are included and there is
even a case study to show how the process and forms work in practice. Forms are
included in pdf format, with some in Word format to facilitate on-screen completion.
The toolkit also includes a generic set of behaviours and behaviour indicators for
those organisations that don’t currently have their own set of behaviours or competencies.
This toolkit complements the TNA toolkit, also available from this site.
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Training Needs Analysis Toolkit. |
Like our other toolkits, the TNA toolkit provides an innovative and comprehensive
solution to a challenge faced by trainers and line managers - this one deals with
the Training Needs Analysis.
The clear guidelines take you step by step through a structured process that helps
you identify the skills required within your business, its teams and individual
roles. It shows you how to assess current skill levels, identify gaps and plan training
activity to meet the identified needs. The toolkit is designed to assess training
needs across people, computer and technical skills. To help you assess people skills
objectively, it even includes a generic list of people skills and behavioural indicators.
In short, this toolkit helps to make one of the hardest of training management tasks
easy, efficient and effective.
Originally released in 2002, the TNA toolkit has for a long time been a best seller
on Training Zone (www.trainingzone.co.uk).
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User Guide:
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Trainers' Library User Guide |
If you need to print something off to show other people, download our user guide.
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