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FCA Treating customers fairly

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The question was posted by Mandy on 29/08/2018 14:29:57

Hi All

I am looking for recommendations for an organisation or trainer who could work with us to deliver a comprehensive treating customers fairly training to members of our Client Services team.

Many thanks in advance

Mandy


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Mandy has requested the following response type(s):
General advice and information:
Recommendations of other people's products and service.
(Those responding will not be able to promote their own services):
Information from Trainers' Library members about their products and services that will help me:


ResponsesDateAuthor
Hi, our former L&D Manager, now has his own business, ARM Experiential and may be able to help you. His email address is [email protected] Janette
30/08/2018Janette
Thanks all. I have sent you emails separately for more information.
30/08/2018Mandy
Hi Mandy, I can put you in touch with Paul at Final Piece Training. He has worked for the likes of AXA in senior roles and rolled our numerous training programmes in this area. I know he would be able to support you on this and would have relevant experience to bring to the programme. You can email [email protected] or feel free to contact me and I will pass on your details - [email protected] Thanks Jon
30/08/2018Jon
Hi Mandy, We have designed and delivered many training programmes for customer services and receive great feedback. We have also done some work specifically around the fair treatment of customers. I also work with several other training associates so can support finding the right fit for you if needed. If you would like to discuss further my email is [email protected] Best wishes Ric
30/08/2018Ric
Hi Mandy

We have run several customer service programmes for different types of organisations and sectors and always get great feedback. Our tutors are experts in their fields having worked in very high level customer service roles before becoming training specialists.

If you would like to hear more about what we can do, please do not hesitate to contact me on [email protected]

Best wishes
Emma
29/08/2018Emma


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