Frequently Asked Questions
What does the no price increase guarantee mean?
We guarantee never to increase the annual Trainers’ Library subscription
(excluding taxes) you pay, as long as your membership continues without interruption.
What is the 7-day money back guarantee?
When you join Trainers’ Library, you will benefit from a 7-day money back
guarantee. For full details please read our terms and conditions.
I’ve heard you have a ‘Refer a Friend’ scheme. How does it work?
Our unique Refer a Friend scheme means you can earn Trainers’ Market vouchers to
the value of £100.00 when you introduce a friend to Trainers' Library.
[The not so small print: Only one 1 referrer can be rewarded for each new member.
New members who are introduced must be new to Trainers’ Library®, and not previous
members.]
Who needs to have a licence?
Any individual who will access or use our materials including trainer’s
notes, handouts and other documents must be registered as a member of Trainers’
Library. We have a range of fantastic corporate rates for those who need to licence
more than one trainer.
Can I share my membership details with others?
No. The success of the library depends on members not abusing their membership by
sharing their personal log-in details with others. For this reason we’ve built checks
into our systems to help us spot any such abuse. We reserve the right to terminate
membership immediately, without notice, if we suspect log-in details have been shared.
We want to develop a training solution, using material from the library. However,
instead of delivering the material ourselves, the training solution will be delivered
by our customers’ own trainers. Is this ok?
Your customers will need to join Trainers' Library® in order to obtain
a license to use our material if delivering it themselves.
What is the minimum membership term?
The minimum membership term is 12 months from the date you join.
How can I cancel my membership?
You can cancel your membership by giving us one month’s written notice,
such notice to expire on any 12 month anniversary of your membership's start date.
What if I have problems logging in or using the service?
If you experience any problems or need any help at all, you can call your Customer
Relationship Manager direct during normal office hours (9.00am to 5.00pm (UK time)
Monday to Friday and excluding bank holidays). Outside of these hours, please email
contact@glasstap.com
and we’ll do our best to respond as quickly as possible.
How do I sign up?
Click here.
Please read our full
terms and conditions
before registering to Trainers’ Library.
If you have any further questions, or need any help, please contact us.
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