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Oracle UPK
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The question was posted by Previous on 25/01/2012 12:06:26

Are there any other local authorities that have purchased UPK? (User Productivity Kit). If so i would like to chat to you about how useful it was.

Thank you sally, would you mind if i contacted you to speak in more detail around this topic? If so could you let me know if it is London Metropolitan Housing Partnership you work for and i can email you there. Kind regards

Sandie


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Hi Sandra,

We're not a LA, but a national Housing Association. We purchased UPK about 4 years ago and use it succesfully in our organisation to provide technical systems support to all our staff on a number of our in house systems - including Oracle HR.

We have found it a very useful tool which has enabled us to cut down significantly on face to face IT training. It did take a while for the mental shift to take place with our staff that they should be using this tool as first point for queries/training needs, but this is now part of everyday for most people.

We refer to the tool as User Systems Training (UST) rather than UPK as we felt this was too techie. We have learnt a lot about writing modules so that they are effective learning tools and are continuing to learn in this area.

Hope this helps

Sally Roberts
Senior L&OD Adviser
Metropolitan Housing Partnership
26/01/2012Previous


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