Question Detail Cold Calling The question was posted by Lyndsey Rathor on 02/03/2010 11:20:02   I am putting together some training for a group of account managers on cold calling new accounts or accounts that have not traded for some time with a view to securing some new business. I have a course outline and will be covering things like questioning, identifying a need, the value proposition of the business, establishing the right contacts and gathering infomration about the account etc. I wonder if anyone has any exercises which might bring this trainig to life. I have pre recorded some calls which we can listen to and evaluate. I also plan to get people to role play in pairs and give each other feedback. Has anybody done anything similar and be happy to share exercises / ideas? Thanks Lyndsey    Lyndsey Rathor has requested the following response type(s): General advice and information: Recommendations of other people's products and service. (Those responding will not be able to promote their own services): Information from Trainers' Library members about their products and services that will help me: responses date author Hi Lyndsey I have many years experience in training people in both account development and creating new business if you want to some ideas workshops etc you are very welcome to contact me at misque1@talktalk.net. Regards PennyQ 03/03/2010 Penny Quigley