Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of assertiveness. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To improve assertive behaviour in the workplace.

By the end of the course, participants will be able to:
1) Describe what is meant by ‘assertive behaviour’.
2) Identify the differences between assertive, submissive and aggressive behaviours.
3) Describe the benefits of behaving in a more assertive way.
4) Make use of effective techniques for behaving more assertively when dealing with others.
5) Learn more about their own preferred behaviours and the impact that ego states can have.
6) Describe useful strategies for dealing with difficult situations.

This course is suitable for:
All levels of staff.

Time:
This course will take 7 hours to deliver (excluding breaks).

Additional requirements:
Money box (or dish) and 20 small coins or tokens for each participant.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of teamwork, co-operation and building a successful team. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To encourage more positive and productive team working in the workplace.

By the end of the course, participants will:
1) Know more about their colleagues.
2) Be able to describe what makes a high performing team.
3) Understand the importance of playing to different strengths and skills.
4) Recognise the need for clear and effective communication.
5) Have taken part in teambuilding activities to enhance their team’s performance.

This course is suitable for:
All teams but in particular newly formed teams.

Time:
This course will take 7 hours to deliver (excluding breaks).

Requirements:
Some of the exercises in this course need a little preparation and as a minimum you'll need the following additional items:
1) A tennis ball.
2) If including Welsh Holiday in the course, you'll also need two OS Landranger Maps - available from Trainers' Market.

This course does require plenty of space and, in particular, you’ll need space to allow the group to be split into smaller groups for the various activities. If you are not using a large conference room where groups can work at opposite ends of the room without being overheard or disturbing each other, you will need separate syndicate rooms to get the best out of the day.

Some of the exercises used in this course work really well outside, if space permits.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well structured and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of coaching skills. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aims of this course are:
1) To ensure managers have the skills to coach their staff to higher performance in the workplace.

By the end of the course, participants will be able to:
1) Describe what coaching is and what it is not!
2) Identify the skills that managers will need to be an effective workplace coach.
3) Understand how to structure a coaching session with staff members.
3) Understand how to coach for development and higher performance.
4) Be able to suggest a useful framework for a coaching meeting.

Time:
This course will take 14 hours (2-days) to deliver (excluding breaks).

Requirements:
There are no additional materials essential to running this course. However, you might like to spend a little time preparing some of the materials from Trainers' Library (e.g., laminating the cards from Filing Frenzy) and we do recommend plenty of space for the practice sessions.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of assertiveness. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To improve the communication process and communication skills within the workplace.

By the end of the course, participants will be able to:
1) Describe barriers to communication and how to overcome these.
2) Explain how to build rapport with others.
3) Recognise the importance of listening and not making assumptions.
4) Describe how to make communication clear and the importance of clarity.
5) Understand that what is meant is not always what is understood (intention v perception).
6) Recognise the importance of asking open questions to clarify understanding.
7) Describe their experience of a team activity and the key learning points about communication from that.

This course is suitable for:
All levels of staff up to supervisor/junior manager.

Time:
This course will take 7 hours to deliver (excluding breaks).

Additional requirements:
1) One blindfold and a 24-piece jigsaw for every two participants.
2) Two ‘Endless Landscape’ card packs for every team of 4-8 participants.
3) You may wish to use hula hoops (5) and skittles or cones.

You’ll also need plenty of space. A stopwatch would be useful.

Endless landscape cards, blindfolds, jigsaws, hula hoops and stopwatches can be purchased from Trainers' Market

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of customer service. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To agree what makes great service and improve the skills to deliver it.

By the end of the course, participants will be able to:
1) Describe what excellent service looks like.
2) Understand how perception and reality might be different.
3) Recognise the barriers that can affect good service.
4) Describe the skills needed to deliver great service.
5) Understand the difference between skill and attitude.
6) Explore areas for improvement within the workplace that might hinder excellent service.

This course is suitable for:
Staff at all levels.

Time:
This course will take 7 hours to deliver (excluding breaks).

Additional Requirements:
You'll need dice and counters (one counter per participant). There are no other additional materials needed but you will need to spend a few minutes pre-preparing some cards for one exercise and preparing the room for the Happy Holidays exercise.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of managing performance. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

By the end of the course, participants will:
1) Describe what leadership and management mean.
2) Understand different leadership styles.
3) Describe the skills and attributes of a good leader.
4) Understand the impact the leader can have on motivation and therefore performance.
5) Reflect on their own role as leaders and areas for development within it.

This course is suitable for:
Team leaders and junior managers.

Time:
This course will take 7 hours to deliver (excluding breaks).

Requirements:
For this course you will need:
1) Space for participants to work in small teams.
2) A number of broadsheet newspapers and a tennis ball (or similar).

Suitable balls can be purchased from Trainers' Market.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of managing performance. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To help managers develop high performing teams.

By the end of the course, participants will:
1) Describe what makes a high performing team.
2) Understand the role of the team leader/supervisor/manager.
3) Describe how to set SMART goals and the benefits of having them.
4) Understand the importance of regular feedback and the need for it to be constructive.
5) Suggest a range of solutions for dealing with poor performance in order to get things back on track.

This course is suitable for:
Team Leaders and Junior Managers.

Time:
This course will take 7 hours to deliver (excluding breaks).

Requirements:
For this course you will need:
1) A 24-piece jigsaw for every pair of participants.
2) A blindfold for every pair of participants.
3) A number of picture postcards (one for each participant).
4) A whistle (optional).

Jigsaws, blindfolds and whistles can all be purchased from Trainers' Market.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of problem solving and decision making. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aims of this course are:
1) To develop problem solving and decision making skills.
2) To encourage analytical thinking.
3) To consider a structured process in problem solving.

By the end of the course, participants will be able to:
1) Describe a process for problem solving.
2) Describe techniques that will help an objective problem solving process.
3) Describe how to use a creative thinking technique to generate ideas.
4) Understand how to apply objective decision making to typical workplace scenarios.

Time:
This course will take 7 hours to deliver (excluding breaks).

Requirements:
There are no additional materials needed to run this course, though you may wish to consider laminating the map (downloaded from the library) used in the 'Bringing the Cows Home' exercise.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To enable participants to make better use of their time.

By the end of the course, participants will be able to:
1) Understand and apply the concept of SMART objectives.
2) Describe the barriers that get in the way of effective time management.
3) Understand the habits they have that might get in the way.
4) Understand some basic principles and techniques for prioritising.
5) Describe what makes effective delegation.
6) Recognise the principles of running effective meetings.
7) Make better use of their own (and others’) time!

This course is suitable for:
Team Leaders and Junior Managers.

Time:
This course will take 7 hours to deliver (excluding breaks).

Additional Requirements:
There are no additional materials needed to run this course.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course outline is just one of many possible course outlines on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

The aim of this course is:
To enable participants to make better use of their time.

By the end of the course, participants will be able to:
1) Understand and apply the concept and benefit of having SMART objectives.
2) Describe the barriers that get in the way of effective time management.
3) Understand the habits they have that might get in the way.
4) Understand some basic principles and techniques for prioritising.
5) Describe the importance of ‘doing what matters’.
6) Make better use of time!

This course is suitable for:
Staff at all levels.

Time:
This course will take 7 hours to deliver (excluding breaks).

Additional requirements:
There are no additional materials needed to run this course.

Introduction:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

We’ve also included additional notes in the agenda to help you deliver a well structured and coherent learning intervention.

The aims of this course are:
1) To get the whole team pulling together in one direction.

By the end of the course, participants will be able to:
1) Describe the vision for the group.
2) Identify key behaviours needed to achieve the vision.
3) Describe a clear course of action that they need to take that will enable the team to take its first steps towards achieving the vision.

Time:
This course will take 4 hours to deliver (excluding breaks) and can easily be extended to a full-day programme with the addition of a teambuilding game that tests the skills the team will need to achieve their vision.

Requirements:
For the exercises in this course, you'll need:

1) A selection of transparent plastic glasses (ideally you’ll have a variety of sizes and shapes).
2) Colourful swizzle sticks (optional). (These are plastic stirrers with shapes at one end).
3) Tissue paper – you’ll need a variety of colours.
4) Craft materials such as magazines, glue, material, coloured paper.
5) Small prizes.