Background
Over 20 years working within the Hospitality Sector
During this time working as a Manager, with HR & in Training within organisations such as Whitbread, Bright Reasons, Stena Line Ltd to name a few but also along side / with external organisations such as CMI, ICS, Hospitality Assured etc.
Current role as a Customer Experience Manager within Stena Line, i am responsible for 8 geographic regions internationally setting & measuring service standards, the design, delivery & organisation of service & leadership training, liaising with Regional Directors to set up & initiate Service Improvement plans - to name a few things
Expertise
PERSONAL PROFILING
TRAINING - DESIGN & DELIVERY in various topics
CUSTOMER INSIGHTS
RECRUITMENT & SELECTION
VOCATIONAL ASSESSMENT - INTERNAL & EXTERNAL
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