For details of our service levels and the services included in each, look at our 'Services' page. Becoming a member is easy - you can register here.

When you take out a Trainers' Library® membership, you’ll automatically qualify for our no price increase guarantee. This means that, as long as you renew your membership on time, we will never, ever increase the subscription you pay (before tax). And if you upgrade your membership, you’ll still benefit from the reduced rates on the original part of your membership.

When you join Trainers' Library®, you will benefit from a 7-day money back guarantee. This will come into force on the day that your membership is activated, the start date. During this 7-day period you can cancel your membership at any time and receive a full refund.

Any individual who will use our materials including trainer’s notes and handouts must have an appropriate licence. It’s easy to add additional trainers to your membership. If you are a self-employed consultant with a package that includes associate use, associates working for you on a temporary basis (fewer than 40 days per year) are permitted to deliver courses and workshops for you that contain our materials, only whilst working for and representing your business.

Anyone is allowed to use images in, for example, handouts and PowerPoint used during training. They can also use our images in advertising or promotional material for their training programmes. Images may also be passed to someone else who is responsible for creating the images you use in your training (for example, a graphic designer).

No. The continued investment in these online services including new materials depends on members not abusing their membership by sharing their personal log-in details with others. For this reason we’ve built checks into our systems to help us spot any such abuse. We reserve the right to terminate membership immediately, without notice, if we suspect log-in details have been shared.

If you want to use Trainers' Library® materials to develop a training solution that your customers will deliver, your customers will need to join Trainers' Library® in order to obtain a license to use our material if delivering it themselves.

If you are a self-employed consultant with a package that includes associate use, associates working for you on a temporary basis (fewer than 40 days per year) are permitted to deliver courses and workshops for you that contain our materials, only whilst working for and representing your business. (If you’re not sure if your package includes associate use, please get in touch.)

The minimum membership term is 12 months for all levels from the date of activation of your account.

We will contact you when your subscription is due, and it is up to you to decide whether you wish to continue. (The vast majority of customers do!)

If you experience any problems or need any help at all, you can call your Customer Relationship Manager direct during normal office hours (9.00am to 5.00pm (UK time) Monday to Friday and excluding bank holidays). Outside of these hours, please email [email protected]  and we’ll do our best to respond as quickly as possible.

To join other trainers around the world and use our training content sign up here.

Please read our full terms and conditions  before registering to Trainers' Library®.