|
I used this training for a second time today and it's so effective in helping people structure their feedback and is also hugely memorable! The session runs really well and I used it in conjunction with the "why feedback matters" and "Introduction to feedback" materials in a 3 hour virtual session. I'd definitely recommend for all levels of managers as it gets some great conversation started about how not to do things...and how to of course!
Elaine Stephens
rated this item with 5 stars.
|
|
I used this as an opening exercise for a half day session on giving feedback, and it provided a really good, fun opening to get people thinking about what feedback is and what makes it good (or bad). Highlights were them drawing the horses, and watching as I tore into the Chief Exec (clearly this had been planned beforehand) - their faces were a picture.
It does require a little thinking ahead on the feedback that you are going to give, and who you are going to give it to, but it provides a really good opening for a longer session and I will definitely be using it again.
Louise Holloway
rated this item with 5 stars.
|
|
A client wanted me to run a session to help the team understand how to deliver appropriate messages for the Board. I used this exercise and found it to work really well, getting them to think about the different people who had an interest in the project that they are working on and what types of information they would want to see.
The team I delivered to were of mixed seniority, so have different levels of input into Board feedback, but it really did help them to understand the level of detail (or not) that should be provided, and to think about the different ways that things should be positioned. A really successful session, enjoyed by all.
Louise Holloway
rated this item with 5 stars.
|
|
I used this activity today as the closing item for our physiotherapy department's virtual quarterly meeting. The attendees were in a hybrid setting, with about 40 people across 10 different locations, some on their own laptop, and others sharing a screen between up to 6 of them. Even with this unusual set-up, the activity was a great success! The energy in the breakout rooms (after the initial silence as they concentrated on reading the instructions) was fantastic. It was great mood lift after strategy and team updates.
I tweaked the timings a little, giving them 9 minutes to get their questions in and 12 minutes before they were automatically brought back to the main room (rather than the respective 6 minutes and 10 minutes in the instructions). I think this extra time was necessary, as it made allowances for technology hiccups such as delays in links opening and chat messages to come through. It also takes longer than expected for participants to fully understand the activity (some of them were trying to start composing questions before they had even clicked next and seen the aliens!)
This activity was also easy to adapt for the audience; for example as the final discussion question I asked "How can our choice of questions help during a patient assessment?"
In short: a brilliant light-hearted, fun activity that gets teams laughing while still having meaningful application to a variety of job roles and responsibilities.
Clare Riley
rated this item with 5 stars.
|
|
This is an excellent activity.
Many times, customer service people, blame the process, product or price. They claim that is what makes the difference and their hands are tied. This activity completely debunks that theory. It shows that it is the human interactions and touch points, that really matter. How service staff, treat and talk to their customers and clients, are the moments that matter. It is these interactions that hugely influence the customer experience.
I highly recommend that you use this activity, for any customer or client service training.
Andrew Kitton
rated this item with 5 stars.
|