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Frequently Asked Questions




How do I join Trainers' Library® and what services does membership give me access to?

For details of our service levels and the services included in each, look at our 'Services' page. Becoming a member is easy - you can register here.


What does the no price increase guarantee mean?

When you take out a Trainers' Library® membership, you’ll automatically qualify for our no price increase guarantee. This means that, as long as you renew your membership on time each year, we will never, ever increase the quarterly or annual subscription you pay (before tax). And if you upgrade your membership, you’ll still benefit from the reduced rates on the original part of your membership.


What is the 7-day money back guarantee?

When you join Trainers' Library®, you will benefit from a 7-day money back guarantee. This will come into force on the day that your membership is activated, the start date. During this 7-day period you can cancel your membership at any time and receive a full refund.


Who needs to have a licence?

Any individual who will use our materials including trainer’s notes, handouts and images must have an appropriate licence. It’s easy to add additional trainers to your membership.


Who can use images downloaded from Images?

Anyone with a Full or Pro membership is allowed to use images in, for example, handouts and PowerPoint used during training at which they are present. They can also use our images in advertising or promotional material for their training programmes. Images may also be passed to someone else who is responsible for creating the images you use in your training (for example, a graphic designer) as long as they don't distribute them to anyone else.


Can I share my membership details with others?

No. The continued investment in these online services including new materials depends on members not abusing their membership by sharing their personal log-in details with others. For this reason we’ve built checks into our systems to help us spot any such abuse. We reserve the right to terminate membership immediately, without notice, if we suspect log-in details have been shared.


The training will be delivered by our customers’ own trainers. Is this ok?

If you want to use Trainers' Library® materials to develop a training solution that your customers will deliver, your customers will need to join Trainers' Library® in order to obtain a license to use our material if delivering it themselves.


The training will be delivered by our associate trainers. Is this ok?

If you want to use Trainers' Library® materials to develop a training solution that your associates will deliver, your associates will need to join Trainers' Library® in order to obtain a license to use our material if delivering it themselves. You do have the option of upgrading your account to include your associate trainers, which will save money.


What is the minimum membership term?

The minimum membership term is 3 months for Light, or 12 months for Basic, Full and Pro from the date of activation of your account.


How can I cancel my membership?

Light subscriptions will automatically renew and payment will be taken from your credit/debit card if you have not cancelled your membership prior to the renewal date. For Basic, Full and Pro Members, we will contact you when your annual subscription is due and it is up to you to decide whether you wish to continue for another year. (The vast majority of customers do!)


What if I have problems logging in or using the service?

If you experience any problems or need any help at all, you can call your Customer Relationship Manager direct during normal office hours (9.00am to 5.00pm (UK time) Monday to Friday and excluding bank holidays). Outside of these hours, please email contact@glasstap.com  and we’ll do our best to respond as quickly as possible.


How do I sign up?

To join other trainers around the world and use our training content sign up here.

Please read our full terms and conditions  before registering to Trainers' Library®.


If you have any further questions, or need any help, please contact us.
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