Remote Delivery - Icebreakers 

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To encourage participants to think about the environment they live or work in.
• To encourage participants to consider the impact the physical environment might have on creativity.
• To consider ways in which space can be made ‘creative’.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
We recommend using Jamboard for this activity, though you could, if you prefer, ask participants to collaborate on creating a PowerPoint slide that represents their shared ideas.

If using this module as an icebreaker, run the first activity/debrief only.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (required).

Time:
The exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing about 30 minutes for completion.

Aims:
• To explore the importance of trust and how easily it is lost.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided, though you might like to send small prizes to participants in the ‘winning’ team.

Notes:
This provides an interesting insight into how tribalism, based on fear, is created and the implications of that. This activity works best with groups of up to about 8 participants. If you have a large group of 10 or more, we recommend splitting them into 2 smaller groups for the activity.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To define assertiveness and identify the characteristics of assertive behaviour.
• To identify situations where participants find it difficult to be assertive.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll before the training session as per the Trainer’s Handout.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To demonstrate the danger of making assumptions.
• To help participants understand how beliefs shape our beliefs and how these can lead to prejudice or false assumptions.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff and managers at all levels.

You'll Need:
• To pre-prepare a poll/quiz based on the Trainer’s Handout.
• The Activity Link in Trainers’ Library.
• Your Activity Link PIN from the My Account section of the member homepage.

Notes:
If you’d prefer to read the story to participants, we suggest that you rehearse reading it aloud a few times prior to delivery.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (required).
• Breakout Rooms (see optional additional exercise).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore why difficult conversations can be necessary and form part of healthy working relationships.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Link provided and your unique Pin, which you’ll find in ‘My Account’ section of the member homepage.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing about 20 minutes for completion.

Aims:
• To explore how participants feel about a variety of changes.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll before the training session as per the Trainer’s Handout.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).

Time:
The exercise in this icebreaker can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To encourage participants to reflect on challenges they’ve faced and identify what they’ve learnt from them.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Everyone

You'll Need:
• Nothing other than the materials provided.

Notes:
This activity was written as a way to reflect on and move forward from the pandemic of 2020. However, it can be easily adapted and used not just to review a year, but, for example, a challenging experience or significant change that participants have been through. This can be a useful way to launch training around resilience, change or a planning session.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to think about where things go wrong.
• To identify behaviours to avoid.
• To encourage discussion about the behaviour(s) being explored in the following training.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To reflect on how creative participants currently feel, and when they felt most creative.
• To discuss what might prevent people feeling creative.
• To reflect on what we need from ourselves and others in order to feel creative.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

Notes:
If you don’t have the ability to create a poll, you could run this module, asking participants to submit their answers to your two questions in chat.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (recommended - see note).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore what creativity and innovation mean and how they differ.
• To consider the relationship between creativity and innovation and why both matters.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To define success.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Participants will need a sheet of plain paper to hand and ideally, some colour pens or pencils.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To explore the difference between optimistic and pessimistic behaviour.
• To understand the kind of actions to take in order to be more optimistic.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This activity can be run on its own or as a follow on to The Charity Challenge.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (essential).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To explore the views and attitudes of your participants on the subject of Equality and Diversity.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll before the training session as per the Trainer’s Handout.

Notes:
Whilst this can be run as a stand-alone exercise, this is also a great lead in to The Witches of Glum at the start of an Equality and Diversity training session.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).
• Breakout Rooms (not required).

Time:
The exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing about 25 minutes for completion.

Aims:
• To explore your participants’ response to change and the factors that drive it.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To prepare the two polls described in advance of the training session.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.

Group Size:
This module can be used with individuals as well as groups of up to 12 participants.

Useful For:
Everyone who interacts with others at work.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To energise a group.
• To test remote participants’ abilities to work together quickly to solve a simple problem.
• To introduce the concept of continuous improvement.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
All participants.

You'll Need:
• Nothing other than the materials provided.

Notes:
This simple activity is one you can return to several times in your training to demonstrate the principles of continuous improvement. For smaller groups, we recommend using the anagram approach; for larger groups, you can use the alternative approach where you simply allocate each participant a number.

This activity uses functionality in Zoom. If using other tools, you may need to check the hands up functionality and the impact it has on how participants appear on screen.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To develop participant’s brainstorming skills.
• To identify what changes participants would like to see within their team/department.
• To explore how participants can make those changes possible.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Existing teams.

You'll Need:
• To prepare a JamBoard before the session (see trainer notes).

Notes:
This module is designed for situations where your participants work together in the same team. It can be run as a stand-alone exercise on brainstorming, or as part of a session looking to develop the continuous improvement skills of a team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To get participants talking and using some of the fundamental skills of information gathering, including effective questioning and active listening.
• To identify the importance of understanding not just actions, but the motivation for actions.
• To begin to identify some key skills anyone looking to build rapport and influence needs.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

Notes:
This icebreaker is useful in any situation where you want to encourage meaningful conversations.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Any situation where you want to inject some fun and humour whilst testing your participants’ knowledge or awareness.

You'll Need:
• Nothing other than the materials provided.

Notes:
Developed to share customer feedback with our team, this is also a great activity to use in any situation where you want to run a quiz where questions have more than one answer. For example, you could use it to test participants’ knowledge of the main features of a product or service, or to remind teams of their successes.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To encourage participants to focus on positive outcomes.
• To encourage participants to reflect on and become more aware of their inner dialogue and the impact it has.
• To provide a simple tool to help participants reframe their thinking to make it more positive.

Group Size:
This module can be used with groups of up to 12 participants. It can also be adapted for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This short activity can be used as an icebreaker or energiser in any training around resilience and positive thinking.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To encourage participants to consider how to gather information effectively and accurately, through effective questioning.
• To explore the importance of choosing questions that provide an opportunity to build on existing knowledge.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
We don’t recommend using this activity in groups of more than 12 participants.

This activity has been tested using Zoom and, as it requires use of the annotation tools, it’s recommended that you use that platform to run it. (At the time of writing, it is not compatible with Teams.)

There is a handout that explains how to use the annotation tools in Zoom, if required.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to share information about themselves.
• To test participant's knowledge of each other.
• To encourage participants to see beyond their existing perceptions of others.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
For a similar activity, with a different approach, you might like to look at True Lies.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To demonstrate the importance of body language in communication.
• To identify the positive and negative signals we give off in conversation.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• A delivery method that allows participants to give non-verbal reactions, as in Zoom. Your participants will need to understand how to do this. (Although we do provide a work around if this isn’t possible.)

Notes:
This module has been written from a UK perspective. Body language can be interpreted very differently in different regions of the world.

There are two ways to run this activity. The first is a lively and engaging competition, with lots of noise that might not be appropriate for all groups. This requires access to our videos and is best for customers whose membership allows them to pre-download the video, rather than stream it. The other is a discussion-based activity, which utilises breakout rooms. Choose the one that is best suited to your group.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 35 minutes for completion.

Aims:
• To test participants ability to work together to solve a communication challenge.
• To encourage participants to think about communication and the importance of being able to communicate with others.
• To consider the importance of checking understanding and taking your whole team with you when change occurs.

Group Size:
Suitable for use with groups of up to 12 participants.

Useful For:
Staff of all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This icebreaker is a useful introduction to any training around teamwork, communication, change, resilience or problem solving.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (essential).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To encourage participants to begin to think about resilience and what it means to them.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Everyone.

You'll Need:
• To send out instructions in advance of the training session and follow up on these, if necessary, to ensure the pre-training task is completed.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to think about how to get buy-in to change.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Managers and anyone involved in implementing change.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to identify common experiences and shared values.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This is a great ‘universal’ icebreaker but perhaps particularly relevant as an introduction to training linked to negotiation and sales, influence, equal opportunities and diversity and, perhaps surprisingly, creativity and innovation.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To explore what participants believe needs to happen when there is conflict between colleagues.
• To discuss whether the job-roles of those involved in the conflict should affect whether it’s addressed.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Links provided and your unique Pin, which you’ll find in ‘My Account’ section of the member homepage.

Notes:
This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To demonstrate the importance of paying attention to detail.
• To demonstrate the value of summary and clarification.

Group Size:
This module can be used with groups of up to 12 participants. It can also be adapted for 1-1 training.

Useful For:
Staff up to supervisory level.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 8 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To help participants understand the importance of understanding what’s important to their customers when trying to influence them or sell to them.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• A bag or box of chocolates (or sweets), or some other prize, which you’ll need to send the winner. (Alternatively, you can use the PowerPoint ‘virtual’ prize.)
• A timer or stopwatch.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To explore why selling is different to ‘telling’.
• To begin to identify some key skills salespeople need and areas for personal development.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone involved in sales, or who soon will be.

You'll Need:
• Nothing other than the materials provided.

Notes:
This icebreaker is a useful introduction to sales skills training and can help identify weaknesses in existing sales teams as well as those new to the role.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To give participants an opportunity to reflect on what they’ve learnt.
• To encourage participants to share the best ideas they are taking from the training they’ve received.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll (optional).
• Small prizes to send to the winning participants (optional).

Notes:
This review activity can be used at the end of any training but is particularly well suited to sales and presentation skills training.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (required if working in pairs).

Time:
The exercise in this module can be completed in about 5 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To explore how participants perceive their role in the team.
• To allow participants to share what they think they personally contribute to the team.
• To understand the importance of diversity within a successful team.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Pre-existing teams.

Notes:
This exercise is designed for pre-existing teams, and especially those that may need to work more effectively together. If you have more than 10 participants, you may need to allow extra time.

We recommend using Jamboard for this activity, though you could, if you prefer, ask participants to create a PowerPoint slide that represents their contribution to the team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 5 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To explore what it feels like when a colleague adopts a pessimistic attitude.
• To understand how pessimism can impact the likelihood of success.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Teams.

You'll Need:
• Nothing other than the materials provided.

Notes:
This icebreaker is really only suitable for use when running in-house training with an established team. To make it more credible, we suggest running this activity immediately after a break (and make sure you’re absent from the learners for part of that break). It works best when it is followed up with Describing Your Glass - Optimism vs Pessimism, as that module focuses on the positive steps that can be taken to develop optimism as a skill.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To explore the important role summary and clarification play in ensuring information is received and recorded accurately.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Links provided and your unique Pin, which you’ll find in ‘My Account’ section of the member homepage.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To encourage participants to consider the difference between good and bad customer service.
• To reflect on the impact good and bad customer service has on other customers.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels, especially those in a customer-facing role.

You'll Need:
• To prepare the poll in advance of the training session (optional).

Notes:
This exercise can be run as a stand-alone session or you can follow it up with LACE – Handling Unhappy Customers.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to think about and identify the behaviours and language most likely to be associated with each Transactional Analysis state.
• To review understanding of the different states.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Links provided and your unique PIN (found in My Account).

Notes:
With thanks to Stephanie Fry of People Mechanics, who provided the inspiration for this activity. It’s a useful review activity to use as a follow up to Introduction to Transactional Analysis or to test participants’ knowledge of TA.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To introduce participants in a fun way.
• To encourage people to think about how we communicate nonverbally.
• To encourage participants to begin to think about the important role of body language, tone and pitch in communication.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To ask participants in advance of the training to share one unusual fact about themselves.

Notes:
Based on the UK gameshow ‘Would I Lie to You?’, this is a fun way to introduce any training, but is particularly appropriate as an introduction around training linked to communication and body language. It can even be used to introduce equality and diversity training as it provides a way to make the point that there is more to people than we see on the surface and for participants to make assumptions about others in the group.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To introduce participants in a fun way.
• To encourage people to think about how we communicate nonverbally.
• To encourage participants to begin to think about the important role of body language, tone and pitch in communication.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To ensure participants have access to plain paper and marker/thick pens.

Notes:
This exercise is ideally suited for use as an icebreaker for team training and teambuilding events. It can also provide an interesting introduction to any session on body language.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• Demonstrate how opportunities are not always as equal as they may seem.
• Demonstrate why equal opportunities legislation exists.
• Demonstrate why reasonable adjustments might be required in order to make opportunities more accessible to all.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff and managers at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This activity requires a minimum of 5 participants.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (essential).

Time:
The exercise in this module can be completed in about 5 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• Demonstrate how our ability to manage our time impacts on others.
• Explores the impact of tolerating consistent time-wasting behaviour by others.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• Nothing other than the materials provided.

Notes:
This exercise is best used as part of the introduction to a Time Management training session. Do not admit that it’s an exercise until the notes tell you to reveal the role you have just played.

Please note that if you would normally have a drink with you during the training session, you’ll need to keep it out of sight until after the exercise.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage people to reflect on the assumptions we make and the labels we attach to people.
• To understand that there is more to people than what we see on the surface.

Group Size:
This module can be used with groups of up to 12 participants. However, it is not suitable for 1-1 use.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (essential).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore and challenge the stereotypes that surround creativity.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To demonstrate what effective feedback looks like and the impact effective and ineffective feedback can have.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone who needs to give or receive feedback.

You'll Need:
• To ensure participants have access to plain paper and coloured pens/pencils. (Alternatively, you might like to send them a selection of Lego, or some modelling clay in advance of the training.)

Notes:
Although we’ve labelled this an icebreaker, we’d recommend only using it at the very beginning of a workshop if your participants already know each other, and both you and they will feel relaxed.

You’ll need a minimum of 3 participants for this activity, and ideally a minimum of 4.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To identify key things required for remote teams to work successfully together.

Group Size:
This module can be used with individuals as well as groups of up to 12 participants.

Useful For:
Those who currently work in Remote Teams. It is also particularly well suited to those that are about to start working remotely. It is best run with complete teams, but you could also run it with those responsible for managing a Remote Team.

Notes:
This is a useful icebreaker/introduction to remote working for those who haven’t worked in remote teams before, or for those who want to strengthen their remote teams.

You might wish to follow this module up with Remote Rules.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms.