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Introducing the Trainers' Library® Team

We’ve been supporting training professionals around the world for over ten years. And we don’t want our customers to be satisfied with the service we provide, we want them to be delighted.

All of our customers get a dedicated Customer Relationship Manager, whose job is to help you get the most from your membership. Whether you’re looking for ideas about which modules to use in your next workshop or want help posting your first blog, they are only a phone call away.

Our team is passionate, creative, knowledgeable and know that the customer experience is the true heart of our business.

Rod Webb, Director and Co-Founder Rod Webb - Director/Co-Founder

Rod has always been passionate about releasing people’s potential and has been directly involved in learning and development for 20 years, (which makes him feel old!) He created Glasstap with Craig Worcester in 2000, initially as a more ‘traditional’ training consultancy, until one day, whilst out riding, he had an idea that led, thanks to Craig’s creative IT genius, to Trainers’ Library being launched six weeks later. Now based in France, Rod remains actively involved in Glasstap; overseeing the company’s strategy, supporting the team and creating new content for Trainers’ Library.

Craig Worcester, Director and Co-Founder Craig Worcester - Creative Director/Co-Founder

Craig’s ability to create customer friendly solutions has come from 20 years of experience in working side by side with the very people he designs solutions for. Professional trainers in over 50 countries now use the solutions Craig has designed, with co-founder Rod Webb. Craig says: “I am particularly proud of the Glasstap team and its dynamic approach to changes in customer needs. We always enjoy the challenge of making sure customers are supported throughout their careers and have the content they and their organisations need to succeed.”

Louise Richardson, Admin Manager Louise Richardson - Administration

Based in our Alston office, Louise was a stay at home 'mam' until joining Glasstap in 2004, where she began as a Sales Consultant. After spending time in various roles including CRM, Trainers’ Market and Newsletter Editor, her job title is now Operations. Louise also proofreads the new additions to Trainers’ Library and loves the fact that she gets paid to be pernickety!

Lee Worcester, Technical Assitant Lee Worcester - IT Projects

After a 17 year career in the banking industry, Lee was looking for a change and joined Glasstap in 2009. Currently based in Cornwall, Lee looks after the technical side of Glasstap, maintaining the Glasstap Website and adding exciting new applications, such as Course Builder and Mentor.

Zoe Williams, Sales and Service Zoe Williams - Sales and Service

Zoe has been part of the Glasstap team since September 2005 and is based in our Alston office. Zoe’s experience means that she is well placed to advise customers, help them realise the benefits of our services and identify the right membership for their organisation. She takes great pride in knowing how many happy customers we have and what a difference we make to their training through the services we offer.

Jodie Frazer, Team Support Jodie Frazer - Team Support

Jodie joined Glasstap in July 2017, initially covering Michaela’s maternity leave but is now a permanent member of the team. She previously spent seven years working in the hairdressing industry in a senior position before deciding that she needed a complete change of career to gain experience in a new field. Jodie is responsible for everything Trainers’ Library Shop as well as providing essential administrative support to the whole team.