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Introducing the Trainers' Library Team

We’ve been supporting training professionals around the world for over ten years. And we don’t want our customers to be satisfied with the service we provide, we want them to be delighted.

All of our customers get a dedicated Customer Relationship Manager, whose job is to help you get the most from your membership. Whether you’re looking for ideas about which modules to use in your next workshop or want help posting your first blog, they are only a phone call away.

Our team is passionate, creative, knowledgeable and know that the customer experience is the true heart of our business.


Rod Webb, Director and Co-Founder Rod Webb - Director/Co-Founder

Rod has always been passionate about releasing people’s potential and has been directly involved in learning and development for 20 years, (which makes him feel old!) He created Glasstap with Craig Worcester in 2000, initially as a more ‘traditional’ training consultancy, until one day, whilst out riding, he had an idea that led, thanks to Craig’s creative IT genius, to Trainers’ Library being launched six weeks later. Rod’s day-to-day role involves overseeing the company’s strategy, leading the team and managing new content.


Craig Worcester, Director and Co-Founder Craig Worcester - Director/Co-Founder

Craig’s ability to create customer friendly solutions has come from 20 years of experience in working side by side with the very people he designs solutions for. Professional trainers in over 50 countries now use the solutions Craig has designed, with co-founder Rod Webb. Craig says: “I am particularly proud of the Glasstap team and its dynamic approach to changes in customer needs. We always enjoy the challenge of making sure customers are supported throughout their careers and have the content they and their organisations need to succeed.”

Louise Richardson, Admin Manager Louise Richardson - Administration

Based in our Alston office, Louise was a stay at home 'mam' until joining Glasstap in 2004, where she began as a Sales Consultant. After spending time in various roles including CRM, Trainers’ Market and Newsletter Editor, she is now Admin Manager and deals with Glasstap’s media and press releases. Louise also proofreads the new additions to Trainers’ Library and loves the fact that she gets paid to be pernickety!

Lee Worcester, Technical Assitant Lee Worcester - IT Projects

After a 17 year career in the banking industry, Lee was looking for a change and joined Glasstap in 2009. Currently based in Cornwall, Lee looks after the technical side of Glasstap, maintaining the Glasstap Website and adding exciting new applications, the latest of which is Course Builder and Mentor.

Louis Dyer, Design Manager Louis Dyer - Artistic Design

Although Louis is the newest member of our team, he is already a key part of it, supporting us with fantastic artwork and graphics and working with Lee on the animation of our next series of short videos. Louis graduated with first class honours in graphic design and is skilled in both traditional and digital formats ranging from logos, web design, motion graphics, interactive media and illustration.

Frances Ferguson, Customer Services Manager Frances Ferguson - Training Design Manager

Frances’ career stretches back more than 20 years, first as a manager and then a training professional. A longstanding Glasstap member, she first started designing training for us in 2012, before joining the team full time the following year. Since the start of 2015 she has been our Training Design Manager and is responsible for developing new material for both Trainers' Library and Managers' Library. Frances brings with her a real passion for training and her experience as a trainer, delivering our material both in-house and freelance, means that she is ideally placed to help our members get the best value they can from having access to all our fabulous resources. So if you have a question about pulling together a course or delivering one of our modules, she is the person to ask.

Bhav Sharma, Sales Director Bhav Sharma - Sales Manager

Bhav has years of experience in the hotel, health and retail sectors, where customer service is paramount. He joined Glasstap in January 2016 as Sales Director. Bhav is very passionate about connecting with clients, understanding their needs and making sure they receive the highest levels of customer service possible. Bhav knows from personal experience how only experiential training can bring the desired changes to attitudes and behaviours that are key to success in any business.

Zoe Williams, Sales Manager Zoe Williams - Sales Manager

Zoe has been part of the Glasstap team since September 2005 and is based in our Alston office. Zoe’s experience means that she is well placed to advise customers, help them realise the benefits of our services and identify the right membership for their organisation. She takes great pride in knowing how many happy customers we have and what a difference we make to their training through the services we offer.

Charity Reed, Sales Manager Charity Reed - Sales Manager

Charity has enjoyed working at Glasstap since 2007, in both Customer Service and Sales roles, and now looks after all our non-UK customers. Previously she trained in childcare and ran crèches and play schemes but now loves the role she's in, working with Glasstap customers worldwide, as well as the Glasstap team.

Michaela Ritson - Sales Assistant

Michaela has been part of the Glasstap team since February 2007 and is based in our Alston office. Michaela joined Glasstap shortly after leaving school and enjoys her role as Admin and Sales Assistant. She is also responsible for Trainers' Market.

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