We’ve been supporting training professionals around the world for over ten
years. And we don’t want our customers to be satisfied with the service we
provide, we want them to be delighted.
All of our customers get a dedicated Customer Relationship Manager, whose job is
to help you get the most from your membership. Whether you’re looking for ideas
about which modules to use in your next workshop or want help posting your first
blog, they are only a phone call away.
Our team is passionate, creative, knowledgeable and know that the customer
experience is the true heart of our business.
Rod Webb - Director/Co-FounderRod has always been passionate
about releasing people’s potential and has been directly involved in learning
and development for 20 years, (which makes him feel old!) He created Glasstap
with Craig Worcester in 2000, initially as a more ‘traditional’ training
consultancy, until one day, whilst out riding, he had an idea that led, thanks
to Craig’s creative IT genius, to Trainers’ Library being launched six weeks
later. Rod’s day-to-day role involves overseeing the company’s strategy, leading
the team and managing new content.
Craig Worcester - Director/Co-FounderCraig’s ability to
create customer friendly solutions has come from 20 years of experience in
working side by side with the very people he designs solutions for. Professional
trainers in over 50 countries now use the solutions Craig has designed, with
co-founder Rod Webb. Craig says: “I am particularly proud of the Glasstap team
and its dynamic approach to changes in customer needs. We always enjoy the
challenge of making sure customers are supported throughout their careers and
have the content they and their organisations need to succeed.”
Louise Richardson - Administration Based in our Alston
office, Louise was a stay at home 'mam' until joining Glasstap in 2004, where
she began as a Sales Consultant. After spending time in various roles including
CRM, Trainers’ Market and Newsletter Editor, she is now Admin Manager and deals
with Glasstap’s media and press releases. Louise also proofreads the new
additions to Trainers’ Library and loves the fact that she gets paid to be
pernickety!
Lee Worcester - IT ProjectsAfter a 17 year career in the
banking industry, Lee was looking for a change and joined Glasstap in 2009.
Currently based in Cornwall, Lee looks after the technical side of Glasstap,
maintaining the Glasstap Website and adding exciting new applications, the
latest of which is Course Builder and Mentor.
Louis Dyer - Artistic DesignAlthough Louis is the newest member of our team, he is already a key part of it,
supporting us with fantastic artwork and graphics and working with Lee on the animation of our next series of short videos. Louis graduated
with first class honours in graphic design and is skilled in both traditional and digital formats ranging from logos, web design, motion
graphics, interactive media and illustration.
Frances Ferguson - Training Design ManagerFrances’ career stretches back more than 20 years, first as a manager and then a
training professional. A longstanding Glasstap member, she first started designing training for us in 2012, before joining the team full time the
following year. Since the start of 2015 she has been our Training Design Manager and is responsible for developing new material for both Trainers'
Library and Managers' Library. Frances brings with her a real passion for training and her experience as a trainer, delivering our material both
in-house and freelance, means that she is ideally placed to help our members get the best value they can from having access to all our fabulous
resources. So if you have a question about pulling together a course or delivering one of our modules, she is the person to ask.
Bhav Sharma - Sales Manager Bhav has years of experience in the hotel, health and retail sectors, where customer service is paramount.
He joined Glasstap in January 2016 as Sales Director. Bhav is very passionate about connecting with clients, understanding their needs and
making sure they receive the highest levels of customer service possible. Bhav knows from personal experience how only experiential training can
bring the desired changes to attitudes and behaviours that are key to success in any business.
Zoe Williams - Sales ManagerZoe has been part of the Glasstap team since September 2005 and is based
in our Alston office. Zoe’s experience means that she is well placed to advise customers, help them realise the benefits of our services and
identify the right membership for their organisation. She takes great pride in knowing how many happy customers we have and what a difference we
make to their training through the services we offer.
Charity Reed - Sales ManagerCharity has enjoyed working at Glasstap since 2007, in both Customer Service and Sales roles, and
now looks after all our non-UK customers. Previously she trained in childcare and ran crèches and play schemes but now loves the role she's in, working with
Glasstap customers worldwide, as well as the Glasstap team.
Michaela Ritson - Sales AssistantMichaela has been part of
the Glasstap team since February 2007 and is based in our Alston office.
Michaela joined Glasstap shortly after leaving school and enjoys her role as
Admin and Sales Assistant. She is also responsible for Trainers'
Market.