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Can anyone recommend a good easy ready on emotional intelligence in organisations ....
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I'm looking for advice on whether there are any e-learning solutions for customer care with 'external customers'. Such things as dealing with difficult / aggressive customers; influencing customers; handling emotional conversations; managing / influe....
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Hi all, recommendations please..
We will be implementing new Maximo and field reach systems for our office and field teams and we are looking for a systems trainer to work alongside the implementation team to design training and potentially roll it ....
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Do any of you have recommendations for a supplier that offers programmes under these type of training? Specifically looking to create a programme to encourage development in females mid career.
Thank you....
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Thank you again to everyone who has responded to my weekly questions so far.
My final question, what was the most important thing you learnt in 2020 in terms of L&D?
Thanks, Zoe.....
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