| Sessions: | Hosted By: |
Secrets to Make Your Talks Amazing!
Secrets to Make Your Talks Amazing!
Why do some speakers have audiences on the edge of their seats, whilst others have people losing the will to live? What makes the difference between a great speaker and a poor one? In this session you'll learn just that from Graham, one of the most popular speakers in the TED library of talks with over 25 million views. He will share tips from his new book; ‘The Speakers Coach: 60 secrets to make your talk, speech or presentation amazing!’ These are proven techniques you can use to engage all your future audiences.
| Graham Shaw |
Mindset, Language and Actions of Service
Mindset, Language and Actions of Service
Do you need your people to deliver consistently excellent customer experiences, whether it is in response to a request, question, complaint, criticism, disappointment or compliment?
In this session Ali will introduce you to Mindset, Language & Actions of Service training, which not only offers individuals the opportunity to choose to adopt new mind-set and language skills to enable them to deliver consistently excellent service to customers, colleagues and other stakeholders, it also provides a framework for managers to assess, coach and develop their team to deliver consistently high levels of service.
| Ali Bull |
Team Building the Glasstap Way
Team Building the Glasstap Way
What better way to overcome the January Blues than a team building game that transports you to summer and Lord Pocklington Smyth-Brookshield’s forthcoming garden party? Be the first to preview and experience this brand new team building game for Trainers’ Library that involves managing time and resources as you help Ida Spare, his Lordship’s embattled butler, prepare for the guests’ imminent arrival!
This new activity tests participants ability to plan and develop a strategy that delivers a good result for the customer as well as their ability to work as a team to solve a series of problems and overcome unexpected challenges. Oh, and there are penalties for teams that over promise and under deliver!
| Rod Webb |