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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To build an understanding of where apostrophes are required and where they are not. • To build an understanding of where to place the apostrophe when the possessive noun is a plural.
About
Time: The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims: • To build an understanding of where apostrophes are required and where they are not. • To build an understanding of where to place the apostrophe when the possessive noun is a plural.
Group Size: This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.
Useful For: Staff at all levels.
You'll Need: • Nothing other than the materials provided.
Notes: This module is suitable for staff at all levels. Misuse of apostrophes is one of the most common errors in business writing. This module makes apostrophe use clear and simple to understand.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required).
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To create a situation where participants from one team have to manage/oversee the work of another involved in the same project, whilst completing their own tasks. • To test leadership, information gathering and listening skills. • To consider the pros and cons of different management approaches, particularly in times of change.
About
Time: The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To create a situation where participants from one team have to manage/oversee the work of another involved in the same project, whilst completing their own tasks. • To test leadership, information gathering and listening skills. • To consider the pros and cons of different management approaches, particularly in times of change.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels.
You'll Need: • Please note that this activity uses the ability to leave breakout rooms and return to the main session available in Zoom, and the host’s ability to move people between breakout rooms. You may need to adapt this exercise if using a different system with different functionality.
Notes: As well as useful in programs concerned with project management and change, this exercise can also be used as a general communication exercise, or in training concerned with internal customer care. You will need between 4 and 12 participants for this exercise. It can be helpful to have a co-host for this activity, though it’s not essential.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required).
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Time:
In total we estimate this exercise will take 120 minutes.
Aims: • To build an understanding of the key steps in strategic planning. • To encourage participants to analyse financial and other data using a SWOT analysis. • To encourage participants to think about where their fictional case study business is now, before moving on in the next module to consider where they want it to be.
About
Time: The exercise in this workshop can be completed in about 75 minutes. In total, allowing for discussion, we recommend allowing about 120 minutes for this workshop.
Aims: • To build an understanding of the key steps in strategic planning. • To encourage participants to analyse financial and other data using a SWOT analysis. • To encourage participants to think about where their fictional case study business is now, before moving on in the next module to consider where they want it to be.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.
You'll Need: • The Activity Links and your unique PIN, which you’ll find in My Account.
Notes: This is designed to be run as a half day workshop. There are three other workshops in the series, which cover, ‘Where do we want to be?’ and ‘How will we get there?’. They are set in the context of the hotel industry but requires no specialist knowledge of it. When used together, they will also draw out skills relating to business planning, problem solving, influencing, team working and making presentations.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (Not required). • Breakout Rooms (Required).
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Time:
In total we estimate this exercise will take 180 minutes.
Aims: • To give participants the opportunity to take part in a business simulation by creating a vision and generating and evaluating ideas that will help them deliver that vision. • To identify key options that will form the basis of a strategic plan for their business.
About
Time: The exercise in this workshop can be completed in about 120 minutes. In total, allowing for discussion, we recommend allowing about 180 minutes for this workshop.
Aims: • To give participants the opportunity to take part in a business simulation by creating a vision and generating and evaluating ideas that will help them deliver that vision. • To identify key options that will form the basis of a strategic plan for their business.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.
You'll Need: • The Activity Links and your unique PIN, which you’ll find in My Account.
Notes: This is designed to be run as a half day workshop. It is the second in a series of four. Having identified where they are now, participants reflect on where they want to be, creating a vision/strategic plan for the future. The workshops are set in the context of the hotel industry but requires no specialist knowledge of it. When used together, they will draw out skills relating to business planning, problem solving, influencing, team working and making presentations.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (Not required). • Breakout Rooms (Required).
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Time:
In total we estimate this exercise will take 150 minutes.
Aims: • To develop a strategy from the options generated in the previous workshops. • To prepare and give a persuasive presentation outlining their strategy. • To reflect on the learning from the Hotel Doldrums series of workshops and how to apply this to the workplace.
About
Time: The exercise in this workshop can be completed in about 120 minutes. In total, allowing for discussion, we recommend allowing about 150 minutes for this workshop.
Aims: • To develop a strategy from the options generated in the previous workshops. • To prepare and give a persuasive presentation outlining their strategy. • To reflect on the learning from the Hotel Doldrums series of workshops and how to apply this to the workplace.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.
You'll Need: • The Activity Links and your unique PIN, which you’ll find in My Account.
Notes: This is designed to be run as a half day workshop. It is the third in a series of four and is not designed to be used in isolation of those. Having identified where they are now, and where they want to be, participants develop a strategy for the hotel they were allocated in Part 1. Although the workshops are set in the context of the hotel industry, no specialist knowledge of it is required.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (Not required). • Breakout Rooms (Required). • Collaborative Whiteboard (Required).
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • Show participants the importance of effective communication when working together, especially when working together remotely. • Test participants’ attention to detail, individually and collectively. • Test time management skills and a team’s ability to perform under pressure.
About
Time: The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.
Aims: • Show participants the importance of effective communication when working together, especially when working together remotely. • Test participants’ attention to detail, individually and collectively. • Test time management skills and a team’s ability to perform under pressure.
Skills and Behaviours Tested: Communication skills, attention to detail, problem solving, teamwork, collaboration, time management and leadership skills.
Group Size: Ideally, you’ll have 2 teams with a minimum of 2 participants in each, with each team assigned to a different breakout room. However, the game can be run with smaller groups, with all participants working together in 1 team competing against the clock.
Useful For: Staff at all levels.
You'll Need: • The Activity Link in Trainers’ Library and your Activity Link PIN from the My Account section of the member homepage. • A prize for the winning team.
Notes: In the exercise, teams are given a series of riddles, puzzles and questions to solve, to help them discover where Jill Fruggle hid her mother’s prize brooch. The riddles and puzzles have been deliberately designed to draw upon different skills. They include riddles and cryptic clues, mathematical questions, word questions, and general knowledge questions. Some require close attention to detail. This exercise can also be used to examine the role of leaders within teams. If you wish to use the exercise in this way, you might want to pre-assign the role of leader to someone from each team.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required if more than one team).
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I used this as part of a virtual first line management workshop towards the end of the day to review the content around time management, delegation, motivation, team working and leadership. The learners firstly approached it as team members, however with encouragement began to tackle the tasks as managers. It led to a great debrief and discussion about their transition into management and how they have to approach things differently. Excellent and the learners loved it.
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Angie Norden
rated this item with 5 stars.
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I've used this excellent activity many times and it has always received excellent feedback. It's quite tough so I'm tempted to give the delegates slightly longer than the suggested time to give them a better chance of successfully completing the treasure hunt. It's a fantastic way of replicating a face-to-face treasure hunt remotely and really brings colleagues together who are located throughout the country!
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Mike Darbyshire
rated this item with 5 stars.
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This is a great group activity and have recently used it to support collaborative working. So I don't mention a prize, and send the groups into their breakouts but request one member of each team join me for a quick meeting after about 10 minutes to see how things are going? Groups often struggle as they don't want to share anything with the other teams, but I check they've found the 0 clues and understood what that means and how many clues they've solved. I then ask how confident they are that they will achieve the goal within the timescales, and most groups say they'd like more time, but that's not possible. So, I suggest that maybe they might like to work together and pool their resources and work collaboratively to find the brooch. I send team members back to their groups to discuss and it's great to pop into the breakouts and listen to the discussions and responses to the suggestion of collaboration.
It doesn't matter if the groups do join or not, although the groups that do collaborate tend to get the answers more quickly, the value comes in the discussion of how we feel about sharing ideas and working with others. After all, we all have the same goal. We've had some great lessons learned that participants say are so reflective of the work environment, so a great learning opportunity.
PS I've done this with a group of global participants so if there could be a few less UK based questions it would be helpful. Still 5 * for me though. Thank you.
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Ann Pemberton
rated this item with 5 stars.
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I used Jill Fruggle's Treasure as part of a team building session yesterday. It went like a dream and the group really got into and said how much they enjoyed it. The technology was brilliant and it really helped the team to bond, and we had some conversations afterwards about effective team work and communication.
Thank you for designing it.
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Ann Pemberton
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To provide participants an opportunity to review and ‘continuously’ improve their performance. • To illustrate the importance of a continuous improvement process. • To recognise behaviours that can get in the way of continuous improvement.
About
Time: The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims: • To provide participants an opportunity to review and ‘continuously’ improve their performance. • To illustrate the importance of a continuous improvement process. • To recognise behaviours that can get in the way of continuous improvement.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Teams.
You'll Need: • The PowerPoint slides ready to send to, or share with, participants. • A stopwatch or timer for each team in play.
Notes: This module works best when participants are split into teams of 2 or 3. There are two versions of this activity – this one focuses on Continuous Improvement and the other version called ‘The Problem with Letters’ focuses on Problem Solving skills.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (not required). • Breakout Rooms (required).
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To understand the importance of agreeing clear performance objectives with team members. • To understand what makes an objective SMART. • To give participants the opportunity to write a SMART objective.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.
Aims: • To understand the importance of agreeing clear performance objectives with team members. • To understand what makes an objective SMART. • To give participants the opportunity to write a SMART objective.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff up to supervisor/junior management level.
You'll Need: • Nothing other than the materials provided.
Notes: For managers, we strongly recommend following this module with SMART Objectives - Practice , or replacing it entirely with that module, depending on their level of existing knowledge. That module will give participants an opportunity to create SMART objectives for specific members of their team.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (not required). • Breakout Rooms (required).
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To generate a list of open questions that can be used during participants’ sales calls/meetings. • To group these according to where they would most naturally be used in the sales process.
About
Time: The exercise in this module can be completed in about 35 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.
Aims: • To generate a list of open questions that can be used during participants’ sales calls/meetings. • To group these according to where they would most naturally be used in the sales process.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels.
You'll Need: • Nothing other than the materials provided.
Notes: This is a practical activity that will help participants identify a useful suite of questions they can use in their sales calls.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required for groups of 5 or more).
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To test participant’s attention to detail and accuracy skills. • To identify the kinds of mistakes that are commonly made when writing or checking documents, and how to avoid them.
About
Time: The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.
Aims: • To test participant’s attention to detail and accuracy skills. • To identify the kinds of mistakes that are commonly made when writing or checking documents, and how to avoid them.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels.
You'll Need: • Nothing other than the materials provided.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Polls/Quizzes (not required). • Breakout Rooms (required).
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To demonstrate the importance of summary and clarification in effective communication.
About
Time: The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.
Aims: • To demonstrate the importance of summary and clarification in effective communication.
Group Size: This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.
Useful For: Staff at all levels.
You'll Need: • Nothing other than the materials provided.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (optional for larger groups).
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Time:
In total we estimate this exercise will take 105 minutes.
Aims: • To help participants identify what is wrong with a real example of a ‘customer service’ email. • To encourage participants to think about the key messages the company intended to deliver to its customers. • To recognise the impact that poor grammar and punctuation has on a writer’s credibility. • To rewrite the email, delivering the key messages in an appropriate, effective manner.
About
Time: The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 105 minutes for this module.
Aims: • To help participants identify what is wrong with a real example of a ‘customer service’ email. • To encourage participants to think about the key messages the company intended to deliver to its customers. • To recognise the impact that poor grammar and punctuation has on a writer’s credibility. • To rewrite the email, delivering the key messages in an appropriate, effective manner.
Group Size: This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.
Useful For: Supervisors and above.
You'll Need: • Nothing other than the materials provided.
Notes: This is a long module for remote delivery, so we strongly recommend running it as two one-hour sessions with a break between, as described in the notes. This means running it either side of a decent (minimum 20 minute) break or over two days. This module is based upon a genuine email, which was distributed to an internet hosting company’s customers. It contains important lessons about culture, customer service, and writing skills. It can also be used to prompt discussion about the damaging effects of poor communication. For the purposes of this exercise we’ve shortened the original email by removing a few of the more technical paragraphs. If using this module to train an individual, run the first exercise as a 1:1 discussion, but leave them to attempt the second activity alone, either in the session or as a work-based activity between coaching sessions.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required).
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This is a very easy-to-use training session, it was effective and not very complicated to understand. Nice easy session
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Ash Newman
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To help participants identify what is wrong with a (real example) of a ‘customer service’ letter. • To encourage participants to think about the key messages the company intended to deliver to its customer. • To recognise how one badly constructed letter can lose a customer.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.
Aims: • To help participants identify what is wrong with a (real example) of a ‘customer service’ letter. • To encourage participants to think about the key messages the company intended to deliver to its customer. • To recognise how one badly constructed letter can lose a customer.
Group Size: This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.
Useful For: Staff at all levels, and especially people working in finance and/or customer services.
You'll Need: • Nothing other than the materials provided.
Notes: This module is suitable for staff at all levels; especially those involved in financial and/or customer services. The example shows a letter that is confusing and pretentious, both in its layout and in its content. The writer of this letter should be aiming to regain – even increase – business from this customer. In the letter's current format, it is highly unlikely that this will be achieved. This exercise would also be useful to develop a conversation in an organisation about its standard letters, which are often carelessly written and should be regularly examined and revised.
Remote/Virtual Delivery: Remote Delivery requires a system that as an absolute minimum provides the following functionality: • Face-to-face discussion. • Share screen. • Chat. • Share files. In addition, we strongly recommend using a system that provides for: • Breakout Rooms (required).
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