Trainers’ Library Glossary

Assertiveness Training

Our Assertiveness training materials will enable you to help participants build their self-confidence and become more self-assured without being aggressive. They teach participants the differences between Passive, Passive-Aggressive, Aggressive and Assertive behaviours and demonstrate how developing the skills to be assertive will help them improve their abilities to communicate effectively, manage conflict and build self-esteem.

Trainers' Library® has many Assertiveness Training Modules to choose from. Why not try Assertiveness – How Will You Handle It?, which provides an opportunity to explore a variety of situations experienced during the working day and consider how best to handle each one assertively. Or, there is What is Assertiveness?, which sets out to identify the main characteristics of assertiveness and to distinguish assertive behaviour from aggressive and submissive behaviours.

You'll find our modules for Assertiveness training materials here. We also provide modules for Remote Delivery, E-learning and Videos.

Attention to Detail Training

A wide ranging subject, our attention to detail modules cover topics like the listening skills required for clear understanding, the correct use of grammar, the risks and dangers of assumptions, identifying and managing risks and risk assessment, minimising errors and improving accuracy in processes and communication.

Trainers' Library® has some great Attention to Detail training materials from our video, Proofing Your Work – Top Tips for Accuracy, to practical exercises like Wrong Standard – Examination of a Real 'Standard' Letter. Or, Reporting Errors - Attention to Detail and Accuracy, which tests participant’s attention to detail and accuracy skills and helps identify common mistakes made when writing or checking documents.

Take a look at our Attention to Detail Training Modules here. You can also find Remote Delivery options here and Videos here.

Attitude and Mindset Training

The behaviours we adopt in any given situation are the result of our attitude and mindset combined with our knowledge and skills. This section looks at attitude and provides tools to help people think more positively and constructively.

Here at Trainers' Library® we have numerous training modules based around Attitude and Mindset. How about Are You OK With This? - The Impact of Behaviour on Others, which considers what constitutes unacceptable behaviour in the workplace and encourages participants to think about the impact their own behaviour might have on others. Or, you could try, Changing Perceptions and Emotions, which helps raise participants' awareness of how their perceptions of situations influence their emotions and behaviour, and how to change unhelpful thinking.

Take a look at our Attitude and Mindset Training Modules here. You can also find Remote Delivery options here and Videos here.

Business Writing Training

Help your participants prepare impactful, professional business reports, communicate with customers and partners effectively when writing, and improve their use of grammar. Our series of modules on Report Writing take participants through five stages of report writing and are an essential guide for anyone who needs to write business reports that are accurate, focused and impactful.

With many training modules looking at Business Writing skills, Trainers' Library® has something for every professional trainer. You could, for example, try Responding to Written Complaints. This gives learners a simple model for drafting an appropriate response to a complaint and the opportunity for participants to practise applying the learning. Wrong Message, Poorly Written will help participants identify what is wrong with a real example of a 'customer service' email and give them an opportunity to rewrite it so that delivers the important key messages in a way that is appropriate and effective.

You can view our Business Writing Training Modules here. You can also find Remote Delivery Business Writing options here and Videos here.

Change Management Training

Change is a constant, and it’s what keeps organisations competitive. So, change management skills really are a vital suite of skills that all leaders need to have at their disposal. Our change management materials will help you help leaders develop the skills to communicate, introduce, drive, deliver and embed change effectively, as well as understand the emotional impact of change.

Of the many Change Management training modules available on Trainers' Library®, why not try Beastly Barbecues - Introducing Change, which encourages participants to think about how they would introduce a change programme and to consider the importance of establishing a sense that change is essential and urgent. Or, you could try Changing Partners - Feelings Towards Change, or Passengers – A Change Journey, both of which help learners recognise the impact of change on individuals and teams. There are practical business simulations too like Hotel Doldrums and Case Studies for senior leaders that encourage learners to think about what changes need to be implemented and how they’d manage that effectively.

You can view our Change Training Modules here. You can also find Remote Delivery options, Change E-learning modules and Videos.

Coaching and Mentoring Training

Trainers' Library® offers an extensive range of materials on coaching and mentoring, which will help both you and your participants develop new skills. As well as providing a thorough introduction to coaching, its purposes and the skills necessary, our materials also highlight the differences between coaching and mentoring, with several modules looking specifically at mentoring and the mentoring process.

Popular modules in our Coaching and Mentoring Training section are, An Introduction to Coaching, Workplace Coaching 2 – The How, and, Mentoring 1 – What is Mentoring?.

You can view our Coaching and Mentoring Training Modules here. You can also find Remote Delivery options here and Coaching and Mentoring E-learning modules here.

Communication Skills Training

Trainers' Library® has everything you need to help participants improve their communication skills, covering areas such as effective questioning, verbal and non-verbal communication, active listening and effective use of skills such as summary and clarification.

Take a look at our module called Communicating Without Body Language, which explores the significance of body language in communication and looks at the difficulties the lack of body language can create when communication isn’t face-to-face. Or, why not try Glasstap Sheep Trials - An Exercise in Communication and Continuous Improvement, which tests participants' planning and communication skills and demonstrates the importance of listening and using summary and clarification to check understanding.

You can view our Communication Skills Training Modules here. You can also find Remote Delivery options here and Communication Skills E-learning modules here.

Conflict Training

This section includes modules that will help teams and leaders understand the causes and the nature of conflict as well as how to manage conflict effectively. We’ll look at how different perceptions create tension and the importance of skills like information gathering, active listening and empathy when leading teams out of conflict.

Trainers' Library® has a number of modules on how to deal with conflict. There's The Anatomy of Conflict, which looks at what conflict is and why it occurs. Perhaps our most famous conflict training game is Island of Opportunity, a team building game where participants can avoid potential conflict by building a clear understanding of each other’s needs and treating differences as shared problems. Or, Restaurant Revolution – Teamwork and Conflict Resolution, which takes participants through a clear process for resolving conflict.

You can view our Conflict Training Modules here. You can also find Remote Delivery options and Conflict E-learning modules.

Customer Service Training

Excellent customer service remains the key way in which one organisation can differentiate itself from the competition, build customer loyalty and generate sales. It is therefore critical. Our customer service training materials look at every aspect of customer service from how customer data is managed, understanding customer needs, making sure the micro-transactions between our employees and customers create a great impression. We’ll help you give others the skills they need to exceed customer expectations, communicate well, turn negative customer experiences and feedback around and even how to manage ‘difficult’ customers.

Why not try, Diamond or Glass? - A Customer Service Experience, which powerfully demonstrates how small changes can have a big impact on customers’ perceptions of the service organisations deliver and their brand. Or, 'Happy Holidays - An Exercise in Customer Service', which demonstrates the importance of exploring customers' needs through questioning, listening and checking understanding.

You can view our Customer Service Training Modules here. You can also find Remote Delivery options and Customer Service Videos.

Delegation Training

Without the skills needed to delegate effectively, managers risk taking on too much themselves and/or falling into the trap of micro-management. They’ll fail to develop their team’s full potential or the skills needed for successful succession management and probably add more stress to their roles. And they’ll find themselves lacking the time needed to fulfil another important part of their role – that of leadership.

Successful and effective delegation is not just a skill managers need to develop to ensure they use their own time wisely and effectively, it’s a key skill in helping teams grow, develop and be future ready.

Trainers' Library® Delegation training includes modules such as Delegation - Sink or Swim, which introduces participants to delegation and explores what constitutes effective and ineffective delegation. Effective Delegation illustrates barriers to delegation and provides managers with a checklist for effective delegation. And Delegation is Like Lego helps managers understand why they need to delegate and how to delegate effectively.

You can view our Delegation Training Modules here. You can also find Remote Delivery options here, Delegation E-learning modules here and Delegation Videos here.

Emotional Intelligence Training

Developing emotional intelligence skills helps all of us build successful and effective relations with others in the workplace. In this section of the library, we provide training materials that help participants learn about the importance of self-awareness and build their understanding of how they express and control their own emotions. And other activities that show participants the importance of awareness of others and how to understand, interpret, and respond to the emotions of others using skills like empathy.

Amongst the 40 or so Emotional Intelligence (EI) training modules available are a set of 2 modules that specifically examine Self-Awareness and Awareness of Others and Empathy. We have 40 different Emotional Intelligence training modules to choose from.

You can view our Emotional Intelligence Training Modules here. You can also find Remote Delivery options here, Emotional Intelligence E-learning modules here and Videos here.

Employee Engagement Training

If Gallop research is to be believed, the UK (as at 2026) has one of the lowest levels of employee engagement in the world. And that matters because high levels of employee engagement are clearly linked to lower staff turnover and better business results.

We have a fantastic range of Employee Engagement training modules, which look at why employee engagement matters, help managers understand where the teams currently are, illustrate the skills engaging managers use and demonstrate powerfully the difference it makes to people, and the organisations they work for, when they understand and are passionate supporters of the organisation and the organisation, in return, values and supports its people.

Our unique training materials include a set of four activities, which can be used for classroom or remote delivery and which cover in turn, Employee Engagement 1 - What's in It for Me?, Employee Engagement 2 - Job or Organisation?, Employee Engagement 3 - What Engaging Managers Do and Employee Engagement 4 - Building Engagement.

You can view our Employee Engagement Training Modules here. You can also find Remote Delivery options here, Employee Engagement E-learning modules here and Videos here.

Equal Opportunities and Diversity Training

When organisations create environments where everyone can thrive and feel like they belong, everybody wins.

Our Equal Opportunities and Diversity training materials cover not just equality legislation in the UK but show powerfully what Equality, Diversity and Inclusion in the workplace means and how it shows, and, for example, how equality and equity differ. We use innovative activities to build empathy and understanding and help participants understand what it feels like to be in a minority.

Our materials are an important tool for any trainer hoping to build positive working environments without prejudice and discrimination and where diversity means recognising and valuing reach person’s individuality.

Amongst our creative modules are our most frequently requested module Assumptions - The Witches of Glum. Land of the Nutritos – Experiences of Minority Groups, Equality and Equity - What’s the Difference? and many other original training activities.

You can view our Equal Opportunities and Diversity Training Modules here. You can also find Remote Delivery options here, Equal Opportunities and Diversity E-learning Modules here and Videos here.

Feedback Skills Training

The ability to give and receive feedback in a way that is constructive and supports skill development is critical for both managers and employees alike.

Our unique training materials looks at what feedback is (including praise and criticism) and why it’s important, how to frame feedback, how to give both negative and positive feedback in a way that is effective and meaningful, and how to accept and respond to feedback in a way that is constructive and helpful to you – even if the feedback wasn’t delivered with skill.

There are many Feedback Skills Training Modules on Trainers' Library®. Amongst these you’ll find Introduction to Giving Feedback, which enables participants to identify the characteristics and importance of constructive feedback and establish a set of good practice guidelines for giving constructive feedback effectively. Or, Why Feedback Matters, a fun role-playing activity that is a great way to demonstrate the difference it can make when feedback is given effectively.

You can view our Feedback Skills Training Modules here. You can also find Remote Delivery options here, Feedback Skills E-learning modules here and Videos here.

Influence and Persuasion Training

What is Influence and Persuasion? Being able to affect an individual’s thoughts, feelings, attitudes or behaviours is a great skill to possess and our activities will allow participants to consider the importance of credibility, empathy, effective listening and communication skills when seeking to influence others.

We also have modules that look at how to build your influencing power and what gives you the power to influence others – whether that’s expertise, effective networks, unique skills or something else.

Take a look at Channelling Your Influence, which aims to explain the importance of understanding the needs and priorities of those we seek to influence. Or, why not try Influencing Your Stakeholders, which looks at how to identify key stakeholders when delivering a workplace project and plan an effective strategy for working with them to achieve a successful implementation.

You can view our Influence and Persuasion Training Modules here. You can also find Remote Delivery options here, Influence and Persuasion E-learning modules here and Videos here.

Leading and Motivating Training

Effective leadership involves a whole array of different skills, including some like feedback and employee engagement that we have covered separately in this glossary. Leadership is about how we create visions and show it to others in ways that excite them. It’s about our ability to inspire, motivate, challenge, develop skills and remove barriers to success. And it’s about mutual respect, great communication skills and much more.

Our Leading and Motivating training materials help professional trainers develop these skills in others and well as demonstrate how leadership differs from management.
With a wide variety of Leading and Motivating training materials and activities, Trainers' Library® has something for everybody. Why not try Blind Guiding - Exploring Leadership and Followership, an engaging activity that raises awareness of participants’ leadership and followership styles. Or, The Leadership Identikit, which generates deep discussions about the differences between leadership and management.

You can view our Leading and Motivating Training Modules here. You can also find Remote Delivery options here , Leading and Motivating E-learning modules here and Videos here.

Managing for the First Time Training

The transition from team member to team manager is one of the biggest changes that many people face in their careers. It can feel overwhelming – particularly perhaps where a member of a team is promoted to manage that team, challenging existing dynamics and relationships with the team. This collection of training activities and modules will help you explore with participants the challenges they face and how to approach them successfully, pragmatically and ethically.

Trainers' Library® has a vast array of training material aimed at first time managers. Take a look at our exclusive board game At a Crossroads - Board Game for New Managers, ideal when training brand new managers. Or, Introducing Leadership, a logical, puzzle based exercise which will help participants understand the difference between leadership and management and the importance of both.

You can view our Managing for the First Time Training Modules here. You can also find Remote Delivery options here, Managing for the First Time E-learning modules here and Videos here.

Meetings Training

All too often meetings end up being unproductive and a waste of valuable time and resources. Our 'Meetings' training modules will help participants develop key facilitation skills and explore what’s needed to ensure meetings are successful. We look at roles and responsibilities and how to manage difficult behaviours in meeting situations. And we look at the importance and role of tools like agendas and minutes as well as how to prepare for meetings effectively and follow up on them.

Amongst the huge collection of training materials that will help you develop your participants’ skills to facilitate, chair and participate in meetings are The Ineffective Meeting, an entertaining video with separate, detailed activities and training notes. It’s a fantastic opportunity to observe a meeting and identify what went wrong, how things could have been improved and the roles and responsibilities of each participant in realising those improvements.

You can view our Meetings Training Modules here. You can also find Remote Delivery options here, Meetings E-learning modules here and Videos here.

Negotiation Skills Training

Our extensive collection of training materials on Negotiation Skills look at the skills needed to be a good negotiator, how to work through differences, the dangers and risks of positional bargaining, the importance of relationship building in negotiation – and much more.

Your participants will learn the importance of understanding different perspectives, of building a clear picture of other parties’ needs and wants, and how to manage differences and points of conflict constructively.

Included in our range of Negotiation Skills training material is the brilliant team building game, Island of Opportunity, plus Town Centre Street Names, and 'Jobs! - An Exercise in Negotiation', all of which provide exciting opportunities to practice negotiation in a way that illustrates the importance of listening skills, effective questions and shared problem solving with due respect to the needs and feelings of other participants.

You can view our Negotiation Skills Training Modules here. You will also find Remote Delivery options here and Team Building Games here.

Networking Training

Our networking training materials will help your participants build the skills required to network effectively. They demonstrate how used well, networking skills can help build and develop new business relationships and generate new business opportunities. Our training materials will give participants a clear definition of networking as well as raise awareness of different networking opportunities and how to get the most from those.

Popular Networking Training Activities included in Trainers' Library® are, 'Snap! - Introduction to Networking Skills', which builds awareness of basic networking skills as well as providing a model that will help participants get the most from their networking opportunities. Or, 'A Brief Introduction to Networking', which equips participants with simple ideas for effective networking.

You can view our Networking Training Modules here. You will also find Remote Delivery options here.

Performance Management Training

Our Performance Management training encompasses everything from the performance of individuals to teams and departments. Using our materials you’ll help participants understand the importance of clear objectives and the necessity of these linking clearly to organisational and team goals.

You’ll be able to help participants facilitate effective performance reviews and, where necessary have difficult conversations well, and even, where necessary how to manage the disciplinary process to ensure a fair outcome for all. And we’ll help them understand the importance and shared responsibility for developing skills and behaviours.

With over 80 different modules covering 'Performance Management', Trainers' Library® has something for everybody. Take a look at Smart Objectives, Preparing for a Performance Review and Structuring a Performance Review, for some examples. Or Difficult Conversations - And How to Plan for Them , which provides participants with a five-step model to help them establish the need for a difficult conversation and plan for a successful outcome.

You can view our Performance Management Training Modules here. You will also find Remote Delivery options here, Performance Management E-learning modules here and Videos here.

Personal Development Training

Personal development is the development of individuals using a range of methods, programs, tools and techniques that develop talents and potential, improve knowledge and individuality, and contribute to the achievement of dreams and ambitions. This area also covers important subjects such as Interview Skills, Job Applications, Resilience, Managing Emotions and much more.

Some of the Personal Development Training Modules available on Trainers' Library® include, Achieving Personal Goals, which helps participants consider the feelings of success. And, Changing Perceptions and Emotions, which raises participants’ awareness of how their perceptions of situations influence their emotions and behaviours.

You can view our Personal Development Training Modules here. You will also find Remote Delivery options here , Personal Development E-learning modules here and Videos here.

Presentation Skills Training

Public speaking and/or giving presentations is one of the most feared things people are required to do in the workplace. But, as with everything, the ability to give presentations to groups of all sizes, is a skill that can be mastered. And mastering the skills to present effectively goes a long way to reducing the associated stress and anxiety.

In this section of the library, you’ll find the training materials needed to help participants deliver presentations that are focused, inspirational and captivating. There are modules that help participants learn how to plan and structure presentations that are relevant, interesting and powerful and plenty of modules to help them practice and develop their delivery skills too.

Here are a couple of examples: Planning a Presentation provides a fantastic framework for planning and structuring presentations. Whilst Presentation Skills - Practical Evaluation gives participants the opportunity to practice giving a presentation and receive feedback from their peers.

You can view our Presentation Skills Training Modules here. You will also find Remote Delivery options here, Presentation Skills E-learning modules here and Videos here.

Problem Solving Training

In this section we provide clear processes and tools to help individuals and teams approach problems systematically and creatively and find solutions fast.

We have modules that cover investigating problems, idea generation, how to develop ideas into solutions, evaluating ideas and decision making, and how to successfully implement new solutions. We introduce lots of creative problem solving tools and methods, and explain how to approach brainstorming in new ways for greater, more exciting results.

Amongst our Problem Solving training modules is Creative Problem Solving Process, which introduces participants to the natural process by which problems are solved, and how this can be made into a practical framework for solution finding. Then there are an array of modules that introduce specific tools and approaches for working through problems and finding solutions, such as Forced Connections - An Idea Generation Tool, Fishbone Chart - Problem Solving, Thinking Outside the Box - Demonstrating Agile Thinking, Evaluating Ideas CROM - A 4-Stage Process and many more.

You can view our Problem Solving Training Modules here. You will also find Remote Delivery options here, Problem Solving E-learning modules here and Videos here.

Project Management Training

Our Project Management training modules introduce processes and methods for managing projects and will help you pass on the knowledge, skills and behaviours participants need to be successful project managers.

We have training resources here that will help participants define a project's aims, scope, objectives and desired results and which will build understanding of the important of knowing who your stakeholders are, and what’s important to them. Our materials look at aspects of project management like Task Analysis, project schedules and resource and budget plans.

Trainers' Library® has an wide selection of training materials on Project Management, including a set of three modules that will take participants systematically through a process of project management: 'Project Planning Part 1 - Introducing a 5-stage Process for Planning a Project', 'Project Planning Part 2 - Risk Analysis and Contingency' or, 'Project Planning Part 3 – Communication Plan.

You can view our Project Management Training Modules here. You will also find Remote Delivery options here options, Project Management E-learning modules here and Videos here.

Resilience Training

The ability to respond positively to challenges, to bounce back from setbacks and to keep pushing on with determination in the face of difficulties is often what drives success.

Within these modules, you’ll find training materials that will help participants reflect on their current resilience skills and which highlight the keys to developing resilience. You can help participants understand how they can equip themselves with greater resilience and the link between attitudes and beliefs, and results. It will also help to raise participants' awareness of how their perceptions of situations influence their emotions and behaviour when faced with challenges.

Why not try Keys to Resilience, which helps participants identify where resilience comes from. Or, Beliefs; Actions; Results, for an activity that explores the links between those three things.

You can view our Resilience Training Modules here. You will also find Remote Delivery options here and Videos here.

Sales and Marketing Training

The ability to market a service or product effectively and to sell it are skills that every organisation needs.

In this section we look at a wide variety of drivers of success, from how the simplest communication can impact brand, to the importance of identifying and understanding customer’s needs, wants and desires.

We have activities that explore and reinforce key sales skills like the ability to ask effective open questions, listen intensely, overcome sales objections, build rapport, link benefits to customer needs and much more.

Why not try Doctor in the House - Building Engagement in Sales, a fun, practical activity that will help sales professionals plan a sales approach that is focused on the customer, empathetic, engaging and which quickly lets the customer know what’s in it for them. Or, The 30-Second Sales Pitch, which gives participants an opportunity to develop an effective 30-second sales pitch and to test that pitch for effectiveness. Or, Talking Brochure or Sales Person?', which powerfully illustrates one of the biggest mistakes people make in sales.

You can view our Sales and Marketing Training Modules here. You will also find Remote Delivery options here and Sales and Marketing E-learning modules here.

Teamwork Training

What is Teamwork? Here at Trainers' Library® we believe that Teamwork is the ability to work effectively with others toward a common goal, sharing knowledge and skills to create solutions that benefit everyone involved, and that it is an essential element in the success of any business.

Some of our popular Teamwork Training Modules are The Wheel – The Importance of Teamwork, a short but powerful game that very quickly demonstrates what happens when there is no team awareness and no teamwork. Other modules include the excellent Do I Belong Here? - Bringing a Sense of Belonging to the Workplace. This module asks participants to consider where people have a true sense of belonging and what that feels like, as well as explore the positive benefits of ‘belonging’. It then explores how to create a sense of belonging at work.

Trainers' Library® also has a dedicated Team Building section where you will find a range of uniquely crafted, original, engaging and fun Team Building Games that powerfully illustrate the need for teamwork and test participants’ abilities to work together, combining skills, resources and knowledge to ensure shared success. Examples include: Bus Stop! – Team Challenge, The Department Game – Lessons in Negotiation and Competition, Police Chase and A Welsh Holiday – Testing Communication Between Teams.

You can view our Teamwork Training Modules here. You will also find Remote Delivery options here and Videos here.

Time Management Training

Time Management is an invaluable skill for everyone. Good time management, including effective planning and prioritising, setting goals and knowing when and what to delegate, helps participants to be more effective and accomplish more.

Take a look at some of the Time Management training Modules that are unique to Trainers' Library®. Try 'The Wedding Planner - A Time Management Exercise', which highlights the importance of time management and introduces some of the key aspects of effective time management. Or, 'The Art of Prioritising', which provides an opportunity for participants to practise using the urgent/important matrix, and introduces the ABC and matrix systems as alternative methods for prioritising work.

You can view our Time Management Training Modules here. You will also find Remote Delivery options here, Time Management E-learning modules and Videos here.

Train the Trainer

If you want to help others develop their training and facilitation skills, then this is the area for you. Our Train the Trainer training activities cover everything from training needs analysis and understanding aims and objectives, to developing training activities that are relevant, creative design, Kolb’s Learning Cycle and delivery practice.

Take a look at Origami! - Train the Trainer Fundamentals. This fun and engaging module encourages participants to think about training methods and helps participants understand how adults learn and how to ensure training is learner led. Or try Training Practice, which gives participants an opportunity to practice training delivery; including debriefing exercises, and explores the importance of using relevant icebreakers and energisers to change energy levels in the training room.

You can view our Train the Trainer Training Modules here. You will also find Remote Delivery options here.

Wellbeing Training

Some level of stress can be helpful – for example, it’s what we might feel when we step outside of our comfort zone and try something new for the first time. But when stress becomes too much, it can be disabling and impact our physical and mental health in a multitude of ways.

In this section you’ll find training modules that as well as looking at distress, the causes of distress, the signs of stress, and how to manage stress, help participants understand other aspects of mental health, including optimism and mental ill health, including depression.

Why not take a look at Signs of Stress. This activity helps participants recognise signs which may indicate that someone is suffering from stress. Or, how about Managing Emotions, which aims to identify the management of emotions as a skill of emotional intelligence, increase participants’ awareness of how emotions affect behaviour and enable participants to describe strategies for taking control of emotion in themselves and others.

You can view our Wellbeing Training Modules here. You will also find Remote Delivery options here options, and Videos here.