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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To demonstrate that our perspective on a situation might be very different to someone else’s and that this does not necessarily mean one party is ‘right’ and one is ‘wrong’.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To demonstrate that our perspective on a situation might be very different to someone else’s and that this does not necessarily mean one party is ‘right’ and one is ‘wrong’.
Group Size:
Can be used with groups of up to 25 participants.
Useful For:
Anyone.
You'll Need:
• Copies of the house pictures provided.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this as an after lunch exercise to keep people on their feet and working in teams straight away. It followed a session about making assumptions and preceded a session on challenging assumptions and being curious, asking effective questions. It slotted in really well and worked as the perfect short exercise, energiser and thought provoker.
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Naomi Coleman
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To explore the importance of trust and how easily it is lost.
About
Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• To explore the importance of trust and how easily it is lost.
Group Size:
Suitable for use with groups of almost any size.
Useful For:
Staff at all levels.
You'll Need:
• A whistle or bell (optional) to let the group know when to stop.
• A selection of small prizes.
Notes:
This provides an interesting insight into how tribalism, based on fear, is created and the implications of that.
Remote/Virtual Delivery:
There is a Remote Delivery version of this icebreaker available in Trainers’ Library.
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I used this ice-breaker with a newly formed project group that was going to work on organisational culture, values, and behaviours.
It was the perfect activity, with the team making lots of assumptions about who an alien was due to their behaviour, body language, etc.
I helped the team open up the topic of assumptions and trust and linked nicely into the day ahead.
I liked it as it was easy to set up - no resources needed and gave me so much information that we could refer to throughout the day.
At the end of the day, the delegates all stated that they loved the activity - so it's one that I will definitely be using again.
Thanks Trainers Library for a great Ice Breaker.
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Pauline Weddell
rated this item with 5 stars.
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We used this activity when our team had grown very quickly and there were signs of there being a few cracks. It led to a facilitated conversation about misinterpreting others and how its easy to make assumptions based on nothing. A really good activity to open up a really tough conversation
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Katie Hastie
rated this item with 5 stars.
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I downloaded the Alien Invasion activity for a team building event with one of our departments, to embed the need for trust within the team and to build effectiveness in times of change. It went down really well, we went from a group of 20 people who had raised trust, honesty, transparency, and communication as key values/requirements within the team, to a roomful of suspicious, judgemental and distrusting individuals that were certain of who the “Aliens” were. There were a lot of laughs along the way but the realisation that they were all human was classic, and definitely a light bulb moment for applying all the values raised previously and not jumping on the assumption wagon. An excellent and fun activity that helped land the aims of the day. I also got some great feedback about the event from the department Director who also attended. Thanks for providing great content.
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Joyce Macleod
rated this item with 5 stars.
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I used Alien Invasion at a recent team day, and it went down a storm! It was fun and helped us to land some serious points about communication and trust.
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Julie Terry
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To help participants identify some of the key themes they’ll be exploring in the forthcoming training around attitude and mindset.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To help participants identify some of the key themes they’ll be exploring in the forthcoming training around attitude and mindset.
Group Size:
This module is suitable for use with groups of almost any size.
Useful For:
Anyone attending a course or workshop that focuses on attitude and mindset.
You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.
Notes:
A small prize for the winning team would be nice, though not essential.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To explore participants' feelings towards their role in sales.
• To help participants realise that others may share these feelings.
• To help participants identify how they want to feel by the end of the course.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To explore participants' feelings towards their role in sales.
• To help participants realise that others may share these feelings.
• To help participants identify how they want to feel by the end of the course.
Group Size:
Suitable for use with groups of up to 20 participants.
You'll Need:
• Blank sheets of A4 paper.
• Pens/pencils with which to draw.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To define the term 'personal resilience'.
• To explore some of the characteristics of resilience.
• To list some elements that help create resilience.
About
Time:
This exercise will take about 10 minutes to run. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To define the term 'personal resilience'.
• To explore some of the characteristics of resilience.
• To list some elements that help create resilience.
Group Size:
This module is suitable for use with groups of almost any size.
You'll Need:
• A bouncy rubber ball for each participant.
• Plenty of space to run the exercise.
Notes:
This can be a particularly useful exercise for anyone facing potentially difficult change. Make sure you have a safe place to run this exercise.
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I used this exercise as part of a Finance Directorate away day for approx. 50 people. Fair to say it got a mixed response but it did bring some much needed light relief to what was a fairly heavy session. I had to amend the debrief questions quite a bit at the end but it was a useful energiser activity that refocuses on the importance of resilience. I am going to try it out again with a few smaller groups but this needs a bit of preparation around how you introduce and facilitate the end discussion if you are going to use it. Would recommend that you give it a try
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Mike Taylor
rated this item with 3 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To help participants identify their own feelings towards change.
• To recognise that these feelings may be shared by others.
• To identify how participants would like to be feeling by the end of the course.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To help participants identify their own feelings towards change.
• To recognise that these feelings may be shared by others.
• To identify how participants would like to be feeling by the end of the course.
Group Size:
This exercise is suitable for use with groups of up to 20 participants.
You'll Need:
• Blank sheets of A4 paper.
• Pens/pencils with which to draw.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To welcome the participants.
• To introduce the facilitator(s) and participants to each other.
• To introduce the facilities.
• To agree the course objectives and timetable.
About
Time:
This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• To welcome the participants.
• To introduce the facilitator(s) and participants to each other.
• To introduce the facilities.
• To agree the course objectives and timetable.
Group Size:
This module is suitable for use with groups of almost any size.
You'll Need:
Nothing, other than the materials provided.
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I used 'course introduction' with a group on a departmental awayday. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. The main content of the day was more fruitful once this had happened.
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Serena Yeo
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To explore how a positive mindset impacts on motivation and performance.
• To create a positive state for the day ahead.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing about 20 minutes for completion.
Aims:
• Explore how a positive mindset impacts on motivation and performance.
• To create a positive state for the day ahead.
Group Size:
This module can be used with groups of up to 20 participants.
You'll Need:
• Small plain postcards for each participant and coloured pencils or pens.
Notes:
Pre-prepare a flipchart with the words, “Creating the right environment for your day is in your mind.” Do not reveal it until the end.
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I used this activity for the first time in a new managers training course. Wow what an impact! It made me and all attendees realise how easy it is to create a positive environment.
The moral of this exercise was for managers to realise that they have the responsibility to create a positive environment for their teams, even in the face of adversity.
It was a poignant message.
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Tracy Windross
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To allow participants to articulate their own ideas about their strengths and what they can bring to the group.
• To understand how others in the group think of themselves and their strengths.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To allow participants to articulate their own ideas about their strengths and what they can bring to the group.
• To understand how others in the group think of themselves and their strengths.
Group Size:
Suitable for use with groups of almost any size.
You'll Need:
• A box of random items – enough to give every participant a choice.
Notes:
This is a great exercise to use where you want to encourage participants to think creatively.
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I used this in a face-to-face leadership training session, opening of module 1. We also used it for the opening of a graduate workshop. I gathered a large selection of items, and also included a few various images on postcards. I placed them all in a large cardboard box.
It worked quite well, however I found it took some people quite a bit of time to select items. Often one or two particular items were wanted by everyone. It may have worked better placing all the items spread out on a table and perhaps adding in a coffee break as time to think about the items they would select. We did learn a few things about people we might not have otherwise.
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Zoe Horwood
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 25 minutes.
Aims:
• Explore how participants can take a more creative approach to problem solving.
• Demonstrate a creative way for participants to share their workplace challenges.
About
Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims:
• Explore how participants can take a more creative approach to problem solving.
• Demonstrate a creative way for participants to share their workplace challenges.
Group Size:
This activity can be used with groups of between 25 participants.
Useful For:
Anyone.
You'll Need:
• A selection of drawing equipment for each participant.
• A blindfold for each participant (optional).
Notes:
This icebreaker is designed to be run at the start of a session to encourage your participants to take a more creative approach to problem solving. You’ll need to contact participants a few days prior to the session to ask them to think about any work-based challenges they face and to record their top three to bring with them.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To define success.
About
Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.
Aims:
• To define success.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Flipchart paper and lots of coloured pens.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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This is my favourite icebreaker and the most flexible for various types of training; those who have completed this say that they hadn’t thought about what success had really meant to them before and [the exercise] helped them in the training to focus on what was important.
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Previous Member
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To explore the difference between optimistic and pessimistic behaviour.
• To understand the kind of actions to take in order to be more optimistic.
About
Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• To explore the difference between optimistic and pessimistic behaviour.
• To understand the kind of actions to take in order to be more optimistic.
Group Size:
Can be used with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Nothing other than the materials provided.
Notes:
This activity can be run on its own or as a follow on to The Charity Challenge.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 25 minutes.
Aims:
• To demonstrate the importance of asking the right questions when trying to understand another’s perspective.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims:
• To demonstrate the importance of asking the right questions when trying to understand another’s perspective.
Group Size:
This module can be used with groups of almost any size.
Useful For:
Anyone.
You'll Need:
• Drawing equipment for your participants.
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I used this virtually with a team as an icebreaker at the start of a course around successful business partnering. It worked really well to get people to think about the types of questions they need to ask their stakeholders. Great exercise!
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Elaine Stephens
rated this item with 5 stars.
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This is a great exercise for demonstrating the importance of thinking about the types of question you need to ask to get the information you need. It is also a fun activity, highly engaging and a great way to get energy levels back up during a session.
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Louise Ramsey
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To allow participants to explore how they feel about their ability to persuade and influence others, and how they'd like to feel at the end of the training.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To allow participants to explore how they feel about their ability to persuade and influence others, and how they'd like to feel at the end of the training.
Group Size:
Suitable for use with groups of up to 20 participants.
You'll Need:
• Blank sheets of A4 paper.
• Pens/pencils with which to draw.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 25 minutes.
Aims:
• To explore your participants’ response to change and the factors that drive it.
About
Time:
The exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims:
• To explore your participants’ response to change and the factors that drive it.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Five red and five green sticky dots for each participant.
Notes:
You will need to have pre-prepared flipcharts with the statements listed as per the handout.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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This is one of my favourite change activities. Sharing the change curve and looking at feelings that are totally naturally experienced by all when going through change really helps participants who are going through change and manage change to understand themselves and others in addition to moving on to look at what can be done at each stage to move people and themselves through change.
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Anjana Rajani
rated this item with 5 stars.
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This is a good ice-breaker exercise when looking at any aspect of change. It was felt though that there were far too many initial statements, which did cause the exercise to become tedious towards the end. In future sessions I would recommend that the statements be reduced to those that are more applicable to (your) current organisational change. The exercise would then work as a very good introduction to a short or full day course.
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Nick Lennon-Barrett
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I used this exercise to help people assess how they feel towards change. Delegates may think that they know how they feel about change and how they cope with it. However, by giving them this task it makes them think about change in a different way and it promotes an honest and open discussion.
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Previous Member
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To energise participants.
• To demonstrate the value of breaking major projects down into small goals.
• To demonstrate how positive thinking will impact upon results.
• To demonstrate effective teamwork.
About
Time:
This exercise will take about 15 minutes to complete (longer for large groups). In total, allowing for discussion, we recommend allowing 20 minutes to complete this module.
Aims:
• To energise participants.
• To demonstrate the value of breaking major projects down into small goals.
• To demonstrate how positive thinking will impact upon results.
• To demonstrate effective teamwork.
Group Size:
Suitable for use with groups of almost any size.
You'll Need:
• A large open space.
• A stopwatch.
• Five balls (tennis, juggling or stress balls are ideal).
Notes:
If using this exercise with very large groups, you will need to split participants into smaller teams.
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Spent a team building day with a group of our senior leaders and we did this as an after lunch energiser. They LOVED it and were buzzing. It was fascinating to see the different approaches in the 2 teams - one was very supportive of each other, calm and relaxed and the other highly competitive with lots of arguing and shouting which made for a great observational debrief. Thank you TL for another fantastic activity.
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Cat Underwood
rated this item with 5 stars.
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This is a great exercise for getting delegates to understand how goal setting supports motivating teams. This was a high energy activity which really got everyone involved
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Jennifer Stevens
rated this item with 5 stars.
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Fantastic activity. Really great for teambuilding and get the team to think about their goals and how best to achieve them. I really liked this as an ice breaker to goal setting it really worked and challenged them, got them motivated, created competition and comeradery. It also gave the opportunity to assess how negative feedback was unehelpful and how positive feedback and encouragement helped to enhance performance. Fantastic simple activity and lots of fun loved it!
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Anjana Rajani
rated this item with 5 stars.
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I was looking for an energiser to use in a leadership and development course on a day when we were discussing motivation. The five balls icebreaker on the Trainers' Library website looked perfect to do this. We bought the equipment that was required, which was really cheap as only tennis balls were needed for the activity. We have now used the activity twice and both times it has worked really
well. What we found was that for large groups we did need to split them into smaller groups (around 8 people) for one facilitator to run the activity successfully. Feedback from the delegates who took part in the activity was excellent, and we thought that it worked really well also. We would definitely recommend this activity to others.
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Shaun Gagie
rated this item with 5 stars.
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Five Balls is an excellent energiser and can be run outside if the weather is good. It encourages Team Leaders to take meetings outside, when appropriate, which is always met with a positive response. Good fun, makes us laugh, perfect recipe for learning.
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Previous Member
rated this item with 3 stars.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims:
• To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
About
Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims:
• To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
Group Size:
This module can be used with groups of up to 25 participants.
Useful For:
Everyone who interacts with others at work.
You'll Need:
• 2 different colour pens for each participant (to complete the handout).
Notes:
A great exercise to demonstrate our role in conflict with others. It’s designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. It is also a useful addition to Emotional Intelligence training. We do recommend that you practice reading Flenda’s Tale aloud a couple of times before using this exercise.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To test participants’ attention to detail.
• To explore how patience and persistence can help when tasks are detail orientated.
About
Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To test participants’ attention to detail.
• To explore how patience and persistence can help when tasks are detail orientated.
Group Size:
This module can be used with groups of almost any size.
Useful For:
Anyone.
You'll Need:
• Nothing other than the materials provided.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
Label
| Reviews |
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To test listening skills.
• To illustrate the dangers of making assumptions.
• To encourage participants to think about how they can check their understanding of information they receive.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.)
Aims:
• To test listening skills.
• To illustrate the dangers of making assumptions.
• To encourage participants to think about how they can check their understanding of information they receive.
Group Size:
This module is suitable for use with groups of almost any size. It is possible to use this exercise in conference situations as well as more usual training interventions like courses and workshops.
You'll Need:
• A pre-prepared flipchart of the statements from the handout (hidden from view until required).
• The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers’ Library if you prefer not to read it aloud yourself.
Notes:
If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery.
If You Like This Training Exercise:
You’ll LOVE ‘The Witches of Glum’ which is also available from Trainers’ Library. ‘The Witches of Glum’ has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Another one of my favourites - it's so incredibly powerful and I've used it on all levels within the organisations I work with.
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Lottie Skuthe-Cook
rated this item with 5 stars.
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I have used this activity for over 10 years now. It's an old favourite and can be used in so many ways.
Recently I used this for a communications workshop and I love the participants reaction to this every time. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions.
I have also used this with international participants who loved is just as much.
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Pauline Weddell
rated this item with 5 stars.
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We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived
idea in our mind. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions.
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Hannah Bell
rated this item with 5 stars.
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Another great exercise. It really gets the message across well. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. A good, quick exercise
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Mike Taylor
rated this item with 4 stars.
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I'm in danger of over-using this fantastic exercise! It's a great way of illustrating that we're not as good at listening as we think we are. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. You should have seen their faces when I awarded a star to the winner!
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Sally Jones
rated this item with 5 stars.
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I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! There were some real light bulb moments for delegates with this. Really great exercise and would highly recommend.
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Gayle Tong
rated this item with 5 stars.
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I have used this a couple of times now and think its fab. Simple to use yet so effective. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. Great to use for management programs and communication or for teambuilding. Great as an icebreaker in to so many different subjects. Not much preparation needed yet so effective
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Anjana Rajani
rated this item with 5 stars.
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Goldilocks is by far my favourite listening activity. I have used this in call handling training as well as to reception staff. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). The only down side is that as it’s so memorable, it’s the one activity they always rave about on the evaluation forms! Thanks Glasstap for providing such fabulous material.
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Previous Member
rated this item with 5 stars.
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Fantastically effective exercise. Really makes people think about their active listening skills. Andrew Pickin, Director, Motiv8 Development Ltd.
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Andy Pickin
rated this item with 5 stars.
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What a lovely exercise. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. I’ve used it in induction courses. It served a couple of purposes – it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess.
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Previous Member
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I’ve used this exercise extensively in customer service and sales soft skills workshops and I’ve found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. No-one has ever got all the questions correct yet! A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. I’ve used similar exercises in the past and have been ‘put off’ as they have sometimes caused a little too much debate. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate.
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Previous Member
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This is one of my favourite activities; I use it in my Telephone System/Call Handling training where it is very important for people to listen to what others are saying on the telephone. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills.
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Previous Member
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I work for a small voluntary sector organisation with 5 full time and 2 part time staff. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. The session started off well and discussions were really focused. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. Interestingly the boss only got 2 out of 12 for the quiz! His comment was - guess I wasn't really listening! Mmm really! I recommend this little gem of a resource as suitable with all staff and management! Having now used this as my first resource from Trainers' Library I certainly have confidence in using more.
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Previous Member
rated this item with 4 stars.
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I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). It nearly always creates controversy - 'Can you read that again?'. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. It is foolproof, fast and fun.
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Phil Hawthorn
rated this item with 5 stars.
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What a simple idea and so effective. I've used it with new recruits to customer service teams and with senior managers in a local council. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates!
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Graeme Yeates
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The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely.
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Previous Member
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I used the Goldilocks story in some customer service training. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). However, they soon learnt what a trap that assumption is when they then couldn't correctly answer the ensuing questions. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect.
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Fiona West
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I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Fun is guaranteed!
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Previous Member
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To encourage participants to share information about themselves.
• To explore values and beliefs.
• To build rapport among participants.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To encourage participants to share information about themselves.
• To explore values and beliefs.
• To build rapport among participants.
Group Size:
This module is suitable for use with groups of up to 25 participants.
You'll Need:
• Nothing other than the materials provided.
Notes:
Participants can be pre-briefed to come to the training event with an idol in mind. This gives participants time to really think about their choices.
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I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. On returning from lunch I gave each pens and a sheet of flip chart paper and asked them to create a visual representation of thier idol and then had them present back to the rest of the group. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Many thanks for another great activity.
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Previous Member
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• For participants to explore and identify what equality means to them.
• To understand what equality means to others.
About
Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• For participants to explore and identify what equality means to them.
• To understand what equality means to others.
Group Size:
Suitable for use with groups of almost any size.
You'll Need:
• Random magazines and art materials such as coloured pens and paper.
Notes:
This activity is a great way to explore what equality means. However, it is best suited to more experienced trainers and facilitators as it might expose negativity towards the topic of equality and diversity. This, in itself, however, can be useful to the trainer.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To get participants talking and using some of the fundamental skills of information gathering, including effective questioning and active listening.
• To identify the importance of understanding not just actions, but the motivation for actions.
• To begin to identify some key skills anyone looking to build rapport and influence needs.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To get participants talking and using some of the fundamental skills of information gathering, including effective questioning and active listening.
• To identify the importance of understanding not just actions, but the motivation for actions.
• To begin to identify some key skills anyone looking to build rapport and influence needs.
Group Size:
Suitable for use with groups of up to 12 participants.
Useful For:
Anyone.
You'll Need:
• A supply of A4 paper for each participant to show their answers to the group. (You could use a small wipe clean whiteboard or similar).
Notes:
This icebreaker is useful in any situation where you want to encourage meaningful conversations.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To illustrate how motivation and self-belief can lead us to stretch our performance.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Aims:
• To illustrate how motivation and self-belief can lead us to stretch our performance. Group Size:
This module is suitable for use with groups of up to 25 participants. Useful For:
Staff at all levels. You'll Need:
Nothing other than the materials provided. Notes:
This quick exercise can be used as an icebreaker and demonstrates how we can all stretch our performance if we're motivated to do so. This is a physical exercise that may not be appropriate for everyone.
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Used this as an icebreaker for motivation/employee engagement training for managers. It was invigorating, fun and confirmed that we can all achieve more than we thought. Everyone really enjoyed this exercise and was energised to start the training. I did change it to post it notes and gave everyone 3 which they put their initials on and then had to put it as high as possible - everyone doing there first one and then their second etc. Would be a great exercise to use after lunch.
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Stephanie Fry
rated this item with 5 stars.
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I use Jump as an energiser in any course where I feel that there needs to be some thought on being successful; it works well every time so long as you are in a room with a high ceiling. Double check the height of the delegates when they arrive because I did have one person who was 6ft 2. Everyone not only enjoys the task but they learn from it as well... It works every time!
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Previous Member
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Time:
In total we estimate this exercise will take 25 minutes.
Aims:
• To raise awareness of how quickly we draw conclusions about other people.
• Understand the impact unconscious bias has on our interactions with others.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims:
• To raise awareness of how quickly we draw conclusions about other people.
• Understand the impact unconscious bias has on our interactions with others.
Group Size:
Suitable for use with groups of almost any size.
You'll Need:
• Nothing other than the materials provided.
Notes:
This exercise works best if your participants don’t know you very well.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To encourage participants to focus on positive outcomes.
• To encourage participants to reflect on and become more aware of their inner dialogue and the impact it has.
• To provide a simple tool to help participants reframe their thinking to make it more positive.
About
Time:
This exercise will take about 22 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• To encourage participants to focus on positive outcomes.
• To encourage participants to reflect on and become more aware of their inner dialogue and the impact it has.
• To provide a simple tool to help participants reframe their thinking to make it more positive.
Group Size:
This module can be used with groups of of up to 24 participants. It can also be adapted for 1-1 training.
Useful For:
Staff at all levels.
You'll Need:
• Nothing other than the materials provided.
Notes:
This short activity can be used as an icebreaker or energiser in any training around resilience and positive thinking.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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I have been coaching a member of staff recently who is struggling to get to their goal. Part of this is that they struggle with thinking positively and can't see the big picture. Part of the coaching is trying to get her to look at the goal in a step-by-step process and celebrate the little wins along the way. This exercise has really helped her see that she has many wins throughout each day, no matter how small, and that in breaking down her goal into steps, she can celebrate the wins along the way. The handouts really helped.
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Tracy Windross
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.
About
Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes for completion.
Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.
Group Size:
This module can be used with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Plenty of post-it notes.
• 10 sheets of flipchart paper.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To identify participant's views on negotiation.
• To understand the views of others about negotiation and their reasons for them.
• To create a list of objectives for the training based on the participants’ views.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To identify participant's views on negotiation.
• To understand the views of others about negotiation and their reasons for them.
• To create a list of objectives for the training based on the participants’ views.
Group Size:
Suitable for use with groups of up to 30 participants.
You'll Need:
• Nothing other than the materials provided, however, we recommend that you laminate the Quote Cards if you anticipate using this exercise frequently.
Notes:
Great to use at the start of a negotiation workshop to find out the attitudes and objectives of your participants. For bigger groups you’ll need to allow more time for this exercise.
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Time:
In total we estimate this exercise will take 10 minutes.
Aims:
• To get participants in the right mindset for thinking creatively or embracing new ideas.
About
Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 10 minutes for completion.
Aims:
• To get participants in the right mindset for thinking creatively or embracing new ideas.
Group Size:
This module can be used with groups of almost any size.
Useful For:
Staff at all levels.
You'll Need:
• A newspaper.
• Flipchart paper and pens.
Notes:
Small prizes for the winners would be a nice touch.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To encourage participants to share information about themselves.
• To test participant's knowledge of each other.
• To encourage participants to see beyond their existing perceptions of others.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To encourage participants to share information about themselves.
• To test participant's knowledge of each other.
• To encourage participants to see beyond their existing perceptions of others.
Group Size:
This module can be used with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• A pen and post-it notes for each participant.
Notes:
For a similar activity, with a different approach, you might like to look at True Lies.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To enable participants to introduce each other by sharing their personal motto.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To enable participants to introduce each other by sharing their personal motto.
Group Size:
This module can be used with groups of up to 15 participants.
You'll Need:
• Enough personal motto cards for your participants to have plenty of options to pick from.
Notes:
If using this exercise with very large groups, you will need to split participants into smaller teams to pick and then share their mottos.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To explore the range of experiences and perceptions of resilience within the group.
• To get people thinking about what resilience means and where it comes from.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing about 20 minutes for completion.
Aims:
• To explore the range of experiences and perceptions of resilience within the group.
• To get people thinking about what resilience means and where it comes from.
Group Size:
This module can be used with groups of up to 25 participants.
You'll Need:
• Nothing other than the materials provided.
Notes:
If using this exercise with large groups, split them into smaller teams.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To enable participants to introduce themselves to the group.
• To find out how each participant perceives resilience and what they hope to get from the training.
• To introduce some key information about resilience.
• To get people thinking about what resilience means and where it comes from.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To enable participants to introduce themselves to the group.
• To find out how each participant perceives resilience and what they hope to get from the training.
• To introduce some key information about resilience.
• To get people thinking about what resilience means and where it comes from.
Group Size:
This module can be used with groups of up to 25 participants.
You'll Need:
• Nothing other than the materials provided.
Notes:
If using this exercise with large groups, split them into smaller teams.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To highlight self-limiting behaviour and beliefs in a non-threatening way.
• To consider how we receive praise and how it affects us.
• To energise a group of participants.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To highlight self-limiting behaviour and beliefs in a non-threatening way.
• To consider how we receive praise and how it affects us.
• To energise a group of participants.
Group Size:
This module is suitable for use with groups of almost any size as long as you have sufficient wall space.
You'll Need:
• 2 cardboard stars or star shaped post it notes for each participant.
• Blu-tac will also be needed if you use cardboard stars.
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Lovely simple but effective exercises - used it at the end of a session about leading with your strengths and increasing personal effectiveness. They added one of their "True strengths" to the star as well (i.e. Abby, Beyond Amazingly Analytical), and it provided a perfect closer on how amazing and unique they each are, and how, through awareness and effort, they can stretch beyond where they are now.
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Jane Butler
rated this item with 5 stars.
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I used this exercise on a stress management course as en energiser after lunch. We used blue stars for them write their superlative and it was quite funny as some of them were standing on chairs to put their stars high... but don’t tell health & safety. We then used orange stars with the word “beyond” and it was true that they all managed to get them higher than the first. I asked them to say these words out loud and asked them how it made them feel and most said it felt good. We also then discussed how, with a little more effort, we can push ourselves beyond what we think is our limit and have a positive outcome. So, in summary, it worked a treat and I’d definitely use it again.
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Previous Member
rated this item with 5 stars.
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What a great motivational exercise. I used it at the end of a team building day for a training team. They are all tired at this time of year, it really picked them up and made them feel good about themselves. We have commented on it several times when chins go down and they get a bit fed up. It always spurs them on. Once they had stuck their first stars up on the wall, I made the whole team shout out the name on the star and the superlative. Each name got called out. We really made a lot of noise doing it, I made them stand up in the training room, and shout as loud as they possibly could, it took them a few goes to really get into it. We then added the beyond star, we all shouted out each name ie Karon - beyond fantastic. By this time, they were screaming it out and back slapping each other in excitement. A brilliant motivational way to end the day. I explained that when it gets tough, they have proved to us all that they can always find a little extra, if they put in more effort, they can find a lot extra. Thanks for the exercise, I have since used it to end 5 other team building days. They love it.
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Karon Campbell
rated this item with 5 stars.
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People never cease to amaze me and the 'Reach for the stars' exercise gets them every time, It's a real self esteem booster. Once you explain what they've achieved, the looks of sheer confusion turning to joy is enough to keep you going. Keep up the good work making my life easier!
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Previous Member
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To explore and identify what positive language is.
• To understand why positive language matters.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing about 15 minutes for completion.
Aims:
• To explore and identify what positive language is.
• To understand why positive language matters.
Group Size:
This module can be used with groups of almost any size.
You'll Need:
• A selection of bells or buzzers, one for every 2-3 participants.
Notes:
Before the training, pre-prepare a flipchart with a blank bingo card. The card will need to have enough boxes so there is one for each participant.
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Hi there - I used this Icebreaker in a staff meeting of about 40 people and embedded the activity throughout the meeting, getting presenters to ensure they used the positive words we posted on the flip chart whilst presenting, and encouraging all staff who provided comment throughout the meeting to also incorporate the positive words in their commentary. Each staff member had a party whistle to blow when someone used a positive word. It was great fun - and all of the positive words were used at least once. I got lots of positive feedback about it afterwards so highly recommended as a really engaging activity.
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Bonnie Robinson
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To explore what it feels like when a colleague adopts a pessimistic attitude.
• To understand how pessimism can impact the likelihood of success.
About
Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To explore what it feels like when a colleague adopts a pessimistic attitude.
• To understand how pessimism can impact the likelihood of success.
Group Size:
Can be used with groups of up to 25 participants.
Useful For:
Teams.
You'll Need:
• Flipchart paper and a pen.
Notes:
This icebreaker is really only suitable for use when running in-house training with an established team. To make it more credible, we suggest running this activity immediately after a break (and make sure you’re absent from the learners for part of that break). It works best when it is followed up with Describing Your Glass - Optimism vs Pessimism, as that module focuses on the positive steps that can be taken to develop optimism as a skill.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To introduce participants in a fun way.
• To encourage people to think about how we communicate nonverbally.
• To encourage participants to begin to think about the important role of body language, tone and pitch in communication.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims:
• To introduce participants in a fun way.
• To encourage people to think about how we communicate nonverbally.
• To encourage participants to begin to think about the important role of body language, tone and pitch in communication.
Group Size:
Suitable for use with groups of up to 15 participants. (The activity can be used with larger groups, but you will need to allow more time.)
You'll Need:
• To ask participants in advance of the training to share one unusual fact about themselves.
Notes:
Based on the UK gameshow ‘Would I Lie to You?’, this is a fun way to introduce any training, but is particularly appropriate as an introduction around training linked to communication and body language. It can even be used to introduce equality and diversity training as it provides a way to make the point that there is more to people than we see on the surface and for participants to make assumptions about others in the group.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims:
• To define what bullying and harassment are and to explore their impact in the workplace.
About
Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To define what bullying and harassment are and to explore their impact in the workplace.
Group Size:
This module can be used with groups of almost any size.
Useful For:
Anyone.
You'll Need:
• To prepare flipcharts containing ACAS’ definitions of bullying and of harassment if you don’t wish to use the PowerPoint slides provided.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To encourage people to reflect on the assumptions we make and the labels we attach to people.
• To understand that there is more to people than what we see on the surface.
About
Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims:
• To encourage people to reflect on the assumptions we make and the labels we attach to people.
• To understand that there is more to people than what we see on the surface.
Group Size:
Suitable for use with groups of almost any size.
You'll Need:
• Nothing other than the materials provided. But for a more visual/engaging exercise, you could provide participants physical representations of the products listed in the activity to sort.
Notes:
This is a great icebreaker for any topic where it’s helpful for participants consider whether categorising people is fair, and the impact this can have on beliefs and behaviour.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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