New Training Resources

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To explore some of the challenges participants will face as a trainer and encourage trainers to reflect on how they’d approach them.

Skills and Behaviours Tested:
Training delivery skills, facilitation skills, communication skills, influence and persuasion, planning and preparation, creative thinking and problem solving.

Group Size:
We recommend a maximum of 12 participants for this exercise.

Useful For:
New trainers or those looking to build their skills and review challenges they might face or have faced.

You'll Need:
To prepare your chosen collaborative whiteboard or PowerPoint in advance with:
• The ‘At a Crossroads’ game board image set as the background and locked.
• The car counter images (provided).
• A set of 3 ‘sticky notes’ for each team labelled Diversion 1, Diversion 2 and Diversion 3 that will be placed to the right of the gameboard image.

You’ll also need:
• The Question and Suggested Answer handout (for the facilitator).
• 60 Second Timer.
• Facilitator Traffic Lights.

Notes:
This exercise is suitable for use with groups of up to 12 participants. It is run as a competitive game, which is a race to the finish and played in 2-4 teams with 2-3 players in each team. We do not recommend having teams with more than 3 participants.

All the scenarios contained in the handout are based on actual experiences faced by trainers.

We recommend using Miro for this activity due to the functionality available, but it is possible to run the activity using other collaborative whiteboard solutions or PowerPoint, if preferred.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).
• Collaborative Whiteboard (recommended).

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To explore some of the challenges participants will face whilst managing the performance of individuals in their team.

Skills and Behaviours Tested:
Leadership and management skills, communication, assertiveness, empathy and problem solving.

Group Size:
We recommend a maximum of 12 participants for this exercise.

Useful For:
Anyone who is responsible for the performance of others, or who soon will be.

You'll Need:
To prepare your chosen collaborative whiteboard or PowerPoint in advance with:
• The ‘At a Crossroads’ game board image set as the background and locked.
• The car counter images (provided).
• A set of 3 ‘sticky notes’ for each team labelled Diversion 1, Diversion 2 and Diversion 3 that will be placed to the right of the game board image.

You’ll also need:
• The Question and Suggested Answer handout (for the facilitator).
• 60 Second Timer.
• Facilitator Traffic Lights.

Notes:
This exercise is suitable for use with groups of up to 12 participants. It is run as a competitive game, which is a race to the finish and played in 2-4 teams with 2-3 players in each team. We do not recommend having teams with more than 3 participants.

We recommend using Miro for this activity due to the functionality available, but it is possible to run the activity using other collaborative whiteboard solutions or PowerPoint, if preferred.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).
• Collaborative Whiteboard (recommended).

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.

Skills and Behaviours Tested:
Leadership and management skills (especially when managing for the first time), communication, assertiveness, empathy and problem solving.

Group Size:
We recommend a maximum of 12 participants for this exercise.

Useful For:
Learners who are brand new managers (or very soon will be), particularly if they have been promoted from within the team.

You'll Need:
To prepare your chosen collaborative whiteboard or PowerPoint in advance with:
• The ‘At a Crossroads’ game board image set as the background and locked.
• The car counter images (provided).
• A set of 3 ‘sticky notes’ for each team labelled Diversion 1, Diversion 2 and Diversion 3 that will be placed to the right of the gameboard image.

You’ll also need:
• The Question and Suggested Answer handout (for the facilitator).
• 60 Second Timer.
• Facilitator Traffic Lights.

Notes:
This exercise is suitable for use with groups of up to 12 participants. It is run as a competitive game, which is a race to the finish and played in 2-4 teams with 2-3 players in each team. We do not recommend having teams with more than 3 participants.

All the scenarios contained in the handout are based on actual experiences faced by managers in their first year of managing a team. It is a particularly useful exercise for people who have been promoted from within the team to become the manager and who are struggling to adapt to their new role with people who were once their peers.

We recommend using Miro for this activity due to the functionality available, but it is possible to run the activity using other collaborative whiteboard solutions or PowerPoint, if preferred.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).
• Collaborative Whiteboard (recommended).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To give participants an opportunity to practise new sales approaches.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone involved in sales.

You'll Need:
• The handouts provided.

Notes:
This exercise can be run at intervals in a sales course. It provides a simple opportunity for participants to practice what they’ve learnt.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To demonstrate the importance of teamwork.
• To show how, by working together, we have the potential to achieve more.
• To encourage participants to consider the dangers of an overly competitive workplace culture.

Skills and Behaviours Tested:
Teamwork, collaboration, leadership, avoiding assumptions and problem solving.

Group Size:
A minimum of 2 and a maximum of 8 participants are required for this exercise.

Useful For:
Staff at all levels.

You'll Need:
To prepare your chosen collaborative whiteboard or PowerPoint in advance with:
• The ‘The Wheel’ game board image set as the background and locked.
• A simple counter shape that participants can move around.
• The Dice app if using Miro or the spinner from Trainers’ Library set up as a dice.
• Prizes. (Virtual prizes (pictures) or physical prizes – for example, a pile of wrapped sweets, or mini chocolate bars that you can send to winning participants after the event.)

If playing the alternative version of the game, you’ll need to create up to a maximum of 8 counters.

Notes:
This module provides a superb introduction to any training around teamwork and co-operation/collaboration and has been used successfully with participants at all levels within an organisation, from junior clerical staff to directors. It also provides an ideal introduction to training around the service chain, and internal customer care.

We recommend using Miro for this activity due to the functionality available, but it is possible to run the activity using other collaborative whiteboard solutions or PowerPoint if preferred. Whatever your chosen solution, you’ll need to ‘roll’ the dice for participants during the game.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).
• Collaborative Whiteboard (recommended).

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to reflect on their team’s strengths and weaknesses and identify behaviours that need to change.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Teams.

You'll Need:
• To create a whiteboard that participants can access and add sticky notes to in breakout rooms. We recommend using Miro although you may have access to or wish to use a suitable alternative.

Notes:
This activity, designed to be run at the end of a team training session or meeting, provides an opportunity for a team to reflect on what they’ve learnt about how they operate and where improvements can be made.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).
• Collaborative Whiteboard (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To explore differences within a group of people.
• To encourage people to recognise and be comfortable with differences.
• To begin conversations about the support we can provide others and the support we might like to request from others.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

Notes:
This activity requires a series of white boards where participants can add post-it notes and move these around. We recommend using Miro or a suitable alternative solution for this activity.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required unless you have more than 6 participants).
• Collaborative Whiteboard (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To explore differences within a group of people.
• To encourage people to recognise and be comfortable with differences.
• To begin conversations about the support we can provide others and the support we might like to request from others.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• To prepare the test flipchart (as shown on PowerPoint slide 2).
• To pre-prepare 6-8 flipcharts with one of the questions from the Trainers’ Handout.
• Plenty of sticky notes for participants.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To introduce ‘Reframe’ as an idea generation method.
• To provide participants with an opportunity to practise using the approach.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To explain the difference between reproductive and productive thinking.
• To explain the dangers of relying on reproductive thinking when solving problems.
• To provide an opportunity for participants to practise productive thinking.
• To get participants in the right mindset for productive idea generation.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

Notes:
Though not essential, we recommend using a whiteboard in one of the activities in this module that participants can access from breakout rooms, add sticky notes to and be able to move them around.

We recommend using Miro or a suitable alternative solution for this activity.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To explore how different participants feel about and respond to change at work.
• To help participants understand why they may react differently to change outside of the workplace.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Link and your PIN.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore how accurate participants can be when working under pressure.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Link and PIN.
• The PowerPoint slides of examples.

Notes:
This is a more demanding version of the Colour Confusion activities that can be used as a follow-on.

This game is best played in teams with 2-3 participants in each.

Please note, this exercise may not be suitable if you have participants who suffer from colour-blindness, or who are visually impaired.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To encourage participants to try creating innovative solutions from seemingly wacky ideas.
• To illustrate how the craziest ideas can contain the germ of brilliance.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The PowerPoint slide ready to share.

Notes:
We recommend using a real issue in this activity, if participants work for the same organisation, but it’s not essential.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To reflect on how well participants work together in a competitive situation.
• To re-energise a group.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Link and PIN.
• The PowerPoint example slide.

Notes:
This game is best played in teams with between 3 and 5 participants in each.

Please note, this exercise may not be suitable if you have participants who suffer from colour-blindness, or who are visually impaired.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To test participants accuracy under pressure when working in teams.
• To reflect on how they could have improved their performance.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone.

You'll Need:
• The Activity Link and PIN.
• The PowerPoint slides of examples.

Notes:
This game is best played in teams with 3-5 participants in each.

Please note, this exercise may not be suitable if you have participants who suffer from colour-blindness, or who are visually impaired.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To remind participants of the GROW model and what each letter stands for.
• To encourage participants to reflect upon how they’ll continue to develop their coaching skills and create an action plan using the GROW model.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To help participants understand the importance of using clear and simple language when communicating with others.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The PowerPoint and Handout ready to share with participants.
• A stopwatch or timer.

Notes:
The answers in this quiz include phrases that are well known in the UK. Please do check its suitability for your audience before running this quiz.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To build rapport between participants.
• To identify learning objectives.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The PowerPoint slides provided or similar software that allows participants to draw/colour a picture.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To explore what participants can do to improve their own levels of engagement.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Link provided and your Activity Link PIN.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• Test analytical skills and encourage clear thinking.
• Test participants’ attention to detail, individually or collectively, and to test levels of accuracy under pressure.
• Allow participants to work together to solve a specific problem.

Skills and Behaviours Tested:
Analytical skills, attention to detail, problem solving, teamwork.

Group Size:
We recommend placing participants into teams of 2–4 for this exercise. However, strictly speaking there is no minimum number of participants – this exercise can even be used to test individual skills.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Link in Trainers’ Library and your Activity Link PIN from the My Account section of the member homepage.

Notes:
In this exercise participants are presented with a lot of information and success will depend on their ability to approach the problem in a structured, methodical way and work effectively under pressure.

This exercise can also be used to examine the role of leaders within teams. If you wish to use the exercise in this way, you might want to pre-assign the role of leader to someone from each team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required - if more than one team).

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 80 minutes for this module.

Aims:
• To explore the way underlying beliefs can drive behaviour.
• To help participants to identify beliefs that they share even where the observable behaviours seem unusual.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Teams, work groups and/or their leaders who wish to explore cultural differences between nationalities, age groups, or departments and organisations.

You'll Need:
• The Activity Links provided and your Activity Link PIN.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To explore what participants can do to improve their own levels of engagement.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to reflect on learning they’ve experienced.
• To review the key learning points from training.
• To encourage participants to think about the next steps they’ll take to implement the learning.

Group Size:
This module can be used with larger groups of between 7 and 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• We recommend using the Spinning Wheel for this activity, though it’s not essential.

Notes:
The questions we’ve provided in this activity are suggestions only and you do not have to include all categories. It is recommended that, if including the blue ‘facts’ category, you add further questions specific to your learning content.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To encourage participants to reflect on learning they’ve experienced.
• To review the key learning points from training.
• To encourage participants to think about the next steps they’ll take to implement the learning.

Group Size:
This module can be used with groups of between 8 and 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• We recommend using the Spinning Wheel for this activity, though it’s not essential.
• To prepare the Question Cards in advance of the training.

Notes:
The questions we’ve provided in this activity are suggestions only and you do not have to include all categories. It is recommended that, if including the blue ‘facts’ category, you add further questions specific to your learning content.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To encourage participants to reflect on learning they’ve experienced, and how they are going to use it.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• You will want to make sure participants have access to the tools and resources they need for this exercise, if you want them to complete it during the live training session.

Notes:
This could be a task that participants complete in their own time outside the learning event, in which case we recommend that you arrange a review session where the results are shared, and where you build on these with some action planning activities to conclude the training programme.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (optional).