Trainers' Library Home



New Training Resources

View all Trainers' Library Categories View All Training Materials Categories
Here’s a list of everything we’ve added to Trainers’ Library® recently. We’re constantly at work developing and testing new innovative training materials and activities for the library. If you've a particular topic you'd like more materials on, or have an idea for a new exercise, let us know by clicking here.


 

Creative Problem Solving Process (R)

Aims:
• To explore the process of creative problem solving.
• To explain the role of idea generation and other creative thinking techniques.

Time:
In total we estimate this exercise will take 45 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To explore the process of creative problem solving.
• To explain the role of idea generation and other creative thinking techniques.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This module provides an introductory overview of a creative problem solving process. Trainers' Library contains many practical modules for developing the skills required for each stage, including modules that introduce techniques for generating, exploring and evaluating ideas.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Evaluating Ideas - A 4-Stage Process (R)

Aims:
• To demonstrate the importance of effectively evaluating ideas and solutions.
• To introduce and test a 4-stage process for evaluation.
• To consider the importance of refining and re-evaluating ideas.

Time:
In total we estimate this exercise will take 45 minutes.
About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To demonstrate the importance of effectively evaluating ideas and solutions.
• To introduce and test a 4-stage process for evaluation.
• To consider the importance of refining and re-evaluating ideas.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
You will need to ensure you have familiarised yourself with the 4-stage process explained in the handout, before running this module.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes
Handout
Handout (Word)


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

The Art of Teamwork

Aims:
• To explore how participants see their role in the team.
• To allow participants to share what they think they personally contribute to the team.
• To understand the importance of diversity within a successful team.

Time:
In total we estimate this exercise will take 15 minutes.
About

Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To explore how participants see their role in the team.
• To allow participants to share what they think they personally contribute to the team.
• To understand the importance of diversity within a successful team.

Group Size:
Can be used with groups of up to 24 participants.

Useful For:
Pre-existing teams.

You'll Need:
• Flipchart paper and pens for each participant.

Notes:
This exercise is designed for pre-existing teams, and especially those that may need to work more effectively together.

If you have more than 10 participants, you may need to allow extra time for this activity.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

The Art of Teamwork (R)

Aims:
• To explore how participants perceive their role in the team.
• To allow participants to share what they think they personally contribute to the team.
• To understand the importance of diversity within a successful team.

Time:
In total we estimate this exercise will take 15 minutes.
About

Time:
The exercise in this module can be completed in about 5 minutes. In total, allowing for discussion, we recommend allowing about 15 minutes for this module.

Aims:
• To explore how participants perceive their role in the team.
• To allow participants to share what they think they personally contribute to the team.
• To understand the importance of diversity within a successful team.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Pre-existing teams.

Notes:
This exercise is designed for pre-existing teams, and especially those that may need to work more effectively together. If you have more than 10 participants, you may need to allow extra time.

We recommend using Jamboard for this activity, though you could, if you prefer, ask participants to create a PowerPoint slide that represents their contribution to the team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Who’s Creative?

Aims:
• To explore and challenge the stereotypes that surround creativity.

Time:
In total we estimate this exercise will take 25 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore and challenge the stereotypes that surround creativity.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Creativity and Innovation - Definitions and Differences

Aims:
• To explore what creativity and innovation mean and how they differ.
• To consider the relationship between creativity and innovation and why both matters.

Time:
In total we estimate this exercise will take 25 minutes.
About

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explore what creativity and innovation mean and how they differ.
• To consider the relationship between creativity and innovation and why both matters.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Improving Team Performance - Creative Brainstorming

Aims:
• To develop participant’s brainstorming skills.
• To identify what changes participants would like to see within their team/department.
• To explore how participants can make those changes possible.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes for completion.

Aims:
• To develop participant’s brainstorming skills.
• To identify what changes participants would like to see within their team/department.
• To explore how participants can make those changes possible.

Group Size:
This icebreaker can be used with groups of up to 24 participants.

Useful For:
Existing teams.

You'll Need:
• Flipchart paper and pens.
• Enough green sticky dots for participants to have three each. (If you are unable to source sticky dots, a green marker pen for every participant will work too.)

Notes:
This module is designed for situations where your participants work together in the same team. It can be run as a stand-alone exercise on brainstorming, or as part of a session looking to develop the continuous improvement skills of a team.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Improving Team Performance - Creative Brainstorming (R)

Aims:
• To develop participant’s brainstorming skills.
• To identify what changes participants would like to see within their team/department.
• To explore how participants can make those changes possible.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To develop participant’s brainstorming skills.
• To identify what changes participants would like to see within their team/department.
• To explore how participants can make those changes possible.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Existing teams.

You'll Need:
• To prepare a JamBoard before the session (see trainer notes).

Notes:
This module is designed for situations where your participants work together in the same team. It can be run as a stand-alone exercise on brainstorming, or as part of a session looking to develop the continuous improvement skills of a team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Golf Ball Challenge - Tactical Teamwork

Aims:
• To test participants’ abilities to work together to complete a challenge.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To test participants’ abilities to work together to complete a challenge.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels, especially those working together in teams (or who soon will be).

You'll Need:
• Plenty of clear space for the activity and a way of marking the start and finish line of the racetrack. (Outside is best.)

And for each team:
• Two postal tubes (stoppers removed).
• A golf ball.
• A flipchart pen.

Notes:
A small prize for the winning team would be a nice touch.

For a similar activity, with a different approach, you might like to look at An Eggs-acting Challenge - Creating a Winning Strategy.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Creativity - Perceptions

Aims:
• To reflect on how creative participants currently feel, and when they felt most creative.
• To discuss what might prevent people feeling creative.
• To reflect on what we need from ourselves and others in order to feel creative.

Time:
In total we estimate this exercise will take 35 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To reflect on how creative participants currently feel, and when they felt most creative.
• To discuss what might prevent people feeling creative.
• To reflect on what we need from ourselves and others in order to feel creative.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

Notes:
If you don’t have the ability to create a poll, you could run this module, asking participants to submit their answers to your two questions in chat.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (recommended - see note).
• Breakout Rooms (not required).

Downloads
Available to Basic
Trainer Notes
Trainer Handout

+ more for Full
Trainer Handout (Word)

+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

An Eggs-acting Challenge - Creating a Winning Strategy

Aims:
• To provide participants with a challenge that tests participants’ abilities to work together to solve a problem.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
This exercise will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes for completion.

Aims:
• To provide participants with a challenge that tests participants’ abilities to work together to solve a problem.

Group Size:
Suitable for use with groups of any size.

Useful For:
Staff at all levels, especially those working together in teams (or who soon will be).

You'll Need:
• Plenty of clear space for the activity and a way of marking the start and finish line of the racetrack.

And for each team:
• Two postal tubes (stoppers removed).
• Two golf balls.
• Six eggs.
• A flipchart pen.

Notes:
This training activity can get messy, so it is best run outside in an open space.

You should also check if any participants have an allergy to eggs. If so, they can assist you in observing.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Transactional Analysis - Matching Behaviour to State

Aims:
• To encourage participants to think about and identify the behaviours and language most likely to be associated with each Transactional Analysis state.
• To review understanding of the different states.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to think about and identify the behaviours and language most likely to be associated with each Transactional Analysis state.
• To review understanding of the different states.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Links provided and your unique PIN (found in My Account).

Notes:
With thanks to Stephanie Fry of People Mechanics, who provided the inspiration for this activity. It’s a useful review activity to use as a follow up to Introduction to Transactional Analysis or to test participants’ knowledge of TA.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Procrastination - A Hot Topic

Aims:
• To give participants an opportunity to feel for themselves how stressful procrastination can be./p>

Time:
In total we estimate this exercise will take 15 minutes.
About

Time:
This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion (see notes).

Aims:
• To give participants an opportunity to feel for themselves how stressful procrastination can be.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Enough identical, plain wrapped chocolates, for there to be one per participant.
• A jug of water and a glass (on standby for dramatic effect).

Notes:
This module involves a simple ‘side’ activity that continues throughout the workshop/course with the discussion at the end.

Chocolate coins will work well for this exercise as they just need to be simple pieces of plain or milk chocolate that look identical, but your participants will think something quite different.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Miss-Understood (R)

Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Downloads
Available to Basic
Trainer Notes
Handout
Handout (Word)


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Miss-Understood

Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes for completion.

Aims:
• To demonstrate how easily misunderstandings can occur even when we think our communication is clear.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Plenty of post-it notes.
• 10 sheets of flipchart paper.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Brainstorming (R)

Aims:
• To explain and clarify the key rules of brainstorming.

Time:
In total we estimate this exercise will take 25 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To explain and clarify the key rules of brainstorming.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Junior staff or those unfamiliar with brainstorming as an idea generation technique.

You'll Need:
• Nothing other than the materials provided.

Notes:
You may come across participants who question the use of the word brainstorming, and suggest it is offensive to people who suffer epilepsy.

Our research indicates that the concern over the word brainstorming is something of an urban myth. Charities representing those who suffer from epilepsy say they have asked people suffering from epilepsy and concluded that the word brainstorming does not cause concern. Indeed, the word bears no relation to what actually happens to someone suffering epilepsy.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

A Look Back - Reviewing Highs and Lows

Aims:
• To provide participants with an opportunity to reflect - for example, at the end of a year or a project, and learn from the highs as well as the lows.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To provide participants with an opportunity to reflect - for example, at the end of a year or a project, and learn from the highs as well as the lows.

Group Size:
This module can be used with groups of almost any size.

Useful For:
Work-based or project teams.

You'll Need:
• Flipchart paper and enough red, green and yellow round sticky dots so that your participants have 5 of each colour. (If you can't source sticky dots, green, red and yellow marker pens will do.)

Notes:
This exercise is designed to be run as part of an end of year review, or following the completion of a major project, to enable participants to process what happened, maybe get a few things off their chest, admit areas where they struggled and to celebrate the good parts too. More importantly, it gives individuals and the team as a whole a chance to decide how they will behave going forward as a result of this insight.

Downloads
Available to Basic
Trainer Notes


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

A Creative Space

Aims:
• To encourage participants to think about the environment they live or work in.
• To encourage participants to consider the impact the physical environment might have on creativity.
• To consider ways in which space can be made ‘creative’.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To encourage participants to think about the environment they live or work in.
• To encourage participants to consider the impact the physical environment might have on creativity.
• To consider ways in which space can be made ‘creative’.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
We recommend using Jamboard for this activity, though you could, if you prefer, ask participants to collaborate on creating a PowerPoint slide that represents their shared ideas.

If using this module as an icebreaker, run the first activity/debrief only.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Authority vs Freedom - Intro to Tannenbaum/Schmidt (R)

Aims:
• To understand the importance of delegating authority appropriately to other colleagues.
• To introduce the Tannenbaum and Schmidt Continuum to illustrate the benefits of different levels of authority and freedom in different situations.
• To reflect on when it’s appropriate to delegate authority and how much.

Time:
In total we estimate this exercise will take 75 minutes.
About

Time:
The exercise in this module can be completed in about 35 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To understand the importance of delegating authority appropriately to other colleagues.
• To introduce the Tannenbaum and Schmidt Continuum to illustrate the benefits of different levels of authority and freedom in different situations.
• To reflect on when it’s appropriate to delegate authority and how much.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Those who have responsibility for other staff, or who will do very soon.

You'll Need:
• The Activity Links together with your unique PIN, which you’ll find in My Account.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Creative Training Design - Remote Delivery

Aims:
• To give participants an opportunity to design an innovative icebreaker or energiser exercise that can be delivered remotely.

Time:
In total we estimate this exercise will take 35 minutes.
About

Time:
The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To give participants an opportunity to design an innovative icebreaker or energiser exercise that can be delivered remotely.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone involved in designing or delivering training, or who soon will be.

You'll Need:
• *See note under Set Up in the Trainer’s Notes.

Notes:
This module involves designing a short training exercise. In addition to the time shown above, you’ll need to allow about 10 minutes for each team to deliver their new activity, but these do not need to be run consecutively. You might prefer to ask them to run their sessions at different points in the training, so they act as energisers.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (may be required*).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes
Team Brief (Word)


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Objectives - Introducing SMART (R)

Aims:
• To understand the importance of agreeing clear performance objectives with team members.
• To understand what makes an objective SMART.
• To give participants the opportunity to write a SMART objective.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To understand the importance of agreeing clear performance objectives with team members.
• To understand what makes an objective SMART.
• To give participants the opportunity to write a SMART objective.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff up to supervisor/junior management level.

You'll Need:
• Nothing other than the materials provided.

Notes:
For managers, we strongly recommend following this module with SMART Objectives - Practice, or replacing it entirely with that module, depending on their level of existing knowledge. That module will give participants an opportunity to create SMART objectives for specific members of their team.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

SMART Objectives - Practice (R)

Aims:
• To provide an opportunity for managers to practise writing objectives that are SMART.

Time:
In total we estimate this exercise will take 50 minutes.
About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To provide an opportunity for managers to practise writing objectives that are SMART.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Participants with managerial responsibility (or those that will have imminently).

You'll Need:
• Nothing other than the materials provided.

Notes:
For participants who don’t already know what SMART means, we recommend running Objectives - Introducing SMART first.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Internal Service Chain - The Garden Studio

Aims:
• To explore the concept of an internal service chain.
• To give participants the opportunity to map an internal service chain and identify critical internal relationships.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To explore the concept of an internal service chain.
• To give participants the opportunity to map an internal service chain and identify critical internal relationships.

Group Size:
This module can be used with groups of between 8 to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels, including managers and senior managers.

You'll Need:
• Nothing other than the materials provided.

Notes:
This activity uses functionality available in Zoom, which may not be available in other solutions – specifically the ability to move participants from one breakout room to another.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

Internal Service Chain - Practical Application

Aims:
• To give participants the opportunity to map a real internal service chain and identify critical internal relationships.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To give participants the opportunity to map a real internal service chain and identify critical internal relationships.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This follow on to Internal Service Chain – The Garden Studio, is designed for use where participants work for the same organisation and provides a practical application of the learning from that module.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required - unless working with a group of 6 or fewer).

Downloads
Available to Basic
Trainer Notes
PowerPoint


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label

The Brainstorm Bench (R)

Aims:
• To generate ideas for improving customer service, a process, department, business…any aspect of a business or organisation.
• To encourage participants to think about a problem or challenge from different and sometimes unusual perspectives.

Time:
In total we estimate this exercise will take 70 minutes.
About

Time:
The exercise in this module can be completed in about 35 minutes. In total, allowing for discussion, we recommend allowing about 70 minutes for this module.

Aims:
• To generate ideas for improving customer service, a process, department, business…any aspect of a business or organisation.
• To encourage participants to think about a problem or challenge from different and sometimes unusual perspectives.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Anyone who wants to generate ideas for continuous improvement.

You'll Need:
• To select the questions that will be in play and create a blank Jamboard before running this activity. (There is a Trainer Handout to help you if you are unfamiliar with Jamboard.)

Notes:
Although the brainstorm/discussion activity and discussion can be completed in 40 minutes, we strongly recommend adding the action planning activity outlined at the end of the module, which adds a further 30 minutes, unless this is incorporated elsewhere in your training.

We’ve included some wacky questions in the set of Brainstorm Bench cards. These have blue text to make them easier to identify, so you can decide if you’d like to include them.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


+ more for Pro
Trainer Notes (Word)

Counts as 1 download.

Login or Register to Download.
Label