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Here’s a list of everything we’ve added to Trainers’ Library® recently. We’re constantly at work developing and testing new innovative training materials and activities for the library. If you've a particular topic you'd like more materials on, or have an idea for a new exercise, let us know by clicking here.


 

Comedy of Errors - Film Script Pitch

Aims:
• To encourage participants to think about where things go wrong.
• To identify behaviours to avoid.
• To encourage discussion about the behaviour(s) being explored in the following training.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To encourage participants to think about where things go wrong.
• To identify behaviours to avoid.
• To encourage discussion about the behaviour(s) being explored in the following training.

Group Size:
This module can be used with groups of up to 24 participants.

Useful For:
Staff at all levels.

You'll Need:
• Enough space for small teams to work separately.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Downloads
Available to Basic
Trainer Notes


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Trainer Notes (Word)

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Comedy of Errors - Film Script Pitch (R)

Aims:
• To encourage participants to think about where things go wrong.
• To identify behaviours to avoid.
• To encourage discussion about the behaviour(s) being explored in the following training.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To encourage participants to think about where things go wrong.
• To identify behaviours to avoid.
• To encourage discussion about the behaviour(s) being explored in the following training.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes


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Trainer Notes (Word)

Counts as 1 download.

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Learning Stories

Aims:
• To demonstrate how stories can be used to illustrate learning points in interesting ways.
• To provide a framework for writing a story.
• To give participants an opportunity to practise creating a very short story.

Time:
In total we estimate this exercise will take 45 minutes.
About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To demonstrate how stories can be used to illustrate learning points in interesting ways.
• To provide a framework for writing a story.
• To give participants an opportunity to practise creating a very short story.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels, especially trainers and those looking to develop the range of tools they can use to make presentations engaging and interesting.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes
Handout
Handout (Word)


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The E-Card Factory - Balancing Business with Values

Aims:
• To encourage participants to think about whether staff are engaged with the values of the organisation they work for.
• To reflect on how shared values and a Balanced Business Scorecard approach can build employee engagement.
• To demonstrate how values can drive innovation and performance.

Time:
In total we estimate this exercise will take 75 minutes.
About

Time:
The exercise in this module can be completed in about 35 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To encourage participants to think about whether staff are engaged with the values of the organisation they work for.
• To reflect on how shared values and a Balanced Business Scorecard approach can build employee engagement.
• To demonstrate how values can drive innovation and performance.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
All staff, but particularly those with managerial responsibility.

You'll Need:
• Staff will need access to PowerPoint or a similar application and have the basic skills required to use it.

Notes:
You can use the five values we’ve suggested for the exercise, or you can use your own organisation’s vision and values. However, we strongly recommend limiting the number of values used in this exercise to 6 or fewer. If the organisation you’re working with doesn’t have a concise set of values, you could use an exercise like ‘Feelings Cards’ to generate discussion and identify some core values for the future.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Hold the Front Page! - Teamwork Under Pressure (R)

Aims:
To test participants’ abilities to:
• Work together towards a shared goal under pressure.
• To project manage in a rapidly changing environment.
• Quickly assimilate and share information effectively.
• Prioritise and manage changing priorities.
• Produce high quality, accurate output.
• Write with the audience in mind.
• Manage time effectively.
• Ensure a high quality, accurate output.
And
• To allow participants to practise or demonstrate a range of skills including project management, time management, teamwork under pressure, quality control and accuracy, leadership, creativity and effective writing.

Time:
In total we estimate this exercise will take 80 minutes.
About

Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 80 minutes for this module.

Aims:
To test participants’ abilities to:
• Work together towards a shared goal under pressure.
• To project manage in a rapidly changing environment.
• Quickly assimilate and share information effectively.
• Prioritise and manage changing priorities.
• Produce high quality, accurate output.
• Write with the audience in mind.
• Manage time effectively.
• Ensure a high quality, accurate output.
And
• To allow participants to practise or demonstrate a range of skills including project management, time management, teamwork under pressure, quality control and accuracy, leadership, creativity and effective writing.

Skills and Behaviours Tested:
Team skills, planning and project management skills, writing skills, attention to detail, quality control, leadership, creativity and time management.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Supervisors and managers or anyone involved in project work.

You'll Need:
• To create a blank Jamboard for each team, together with one for ‘training’ purposes. (Alternatively, the teams can use PowerPoint or Word to create their front pages, though this is not the recommended approach.)
• The Activity Links provided and your unique Pin, which you’ll find in ‘My Account’ section of the member homepage.
• To be able to visit teams periodically in their breakout rooms to provide further input.

Notes:
This exercise works best when you have at least 2 teams competing to produce the best front page. Each team should have a minimum of 3 and, ideally, a maximum of 6 participants.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Label

Planning an Improvement

Aims:
• To identify improvements that can be made.
• To identify things that need to be taken into consideration when planning continuous improvement activities.
• To plan one improvement that can be implemented in the workplace.

Time:
In total we estimate this exercise will take 75 minutes.
About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To identify improvements that can be made.
• To identify things that need to be taken into consideration when planning continuous improvement activities.
• To plan one improvement that can be implemented in the workplace.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Brand Reflection - How are we seen?

Aims:
• To reflect on how a team or organisation is viewed by its employees and customers.
• To consider a team or organisation’s strengths and weaknesses.
• To generate discussion about how to develop strengths and overcome weaknesses.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To reflect on how a team or organisation is viewed by its employees and customers.
• To consider a team or organisation’s strengths and weaknesses.
• To generate discussion about how to develop strengths and overcome weaknesses.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Managers at all levels and/or their teams.

You'll Need:
• The Activity Link provided and your unique PIN.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Label

Assertiveness Spectrum (R)

Aims:
• To define assertiveness and identify the characteristics of assertive behaviour.
• To identify situations where participants find it difficult to be assertive.

Time:
In total we estimate this exercise will take 25 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To define assertiveness and identify the characteristics of assertive behaviour.
• To identify situations where participants find it difficult to be assertive.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll before the training session as per the Trainer’s Handout.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).
• Breakout Rooms (not required).

Downloads
Available to Basic
Trainer Notes
Trainer Handout

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Trainer Handout (Word)

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Trainer Notes (Word)

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Diversity Spectrum (R)

Aims:
• To explore the views and attitudes of your participants on the subject of Equality and Diversity.

Time:
In total we estimate this exercise will take 20 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To explore the views and attitudes of your participants on the subject of Equality and Diversity.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• To create a poll before the training session as per the Trainer’s Handout.

Notes:
Whilst this can be run as a stand-alone exercise, this is also a great lead in to The Witches of Glum at the start of an Equality and Diversity training session.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (essential).
• Breakout Rooms (not required).

Downloads
Available to Basic
Trainer Notes
Trainer Handout

+ more for Full
Trainer Handout (Word)

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Trainer Notes (Word)

Counts as 1 download.

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Miss-Communication

Aims:
• To show participants how we all interpret information differently.

Time:
In total we estimate this exercise will take 45 minutes.
About

Time:
The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

Aims:
• To show participants how we all interpret information differently.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

Notes:
This is a fun way to explore how we all see things differently. We recommend a minimum of 5 participants for this activity to work well.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Downloads
Available to Basic
Trainer Notes
PowerPoint


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Employee Engagement 3 - What Engaging Managers Do (R)

Aims:
• To explore the role that managers’ behaviours play in employee engagement.
• To identify the behaviours that lead to more engaged teams.
• To consider the impact this has on success.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To explore the role that managers’ behaviours play in employee engagement.
• To identify the behaviours that lead to more engaged teams.
• To consider the impact this has on success.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Participants with managerial responsibility (or those who will have imminently).

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Label

Employee Engagement 2 - Job or Organisation? (R)

Aims:
• To encourage managers to think about their team members and how engaged they currently are.
• To consider what action might be required to increase individuals’ sense of pride in the job they do or the organisation they work for.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To encourage managers to think about their team members and how engaged they currently are.
• To consider what action might be required to increase individuals’ sense of pride in the job they do or the organisation they work for.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Participants with managerial responsibility (or those who will have imminently.)

You'll Need:
• Nothing other than the materials provided.

Notes:
Although the first activity can be run during the session, we recommend sending it out as pre-coursework for participants to complete before joining the live event. This will give them time to reflect more fully on the activity and will also reduce the time required on screen.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (used though not essential).
• Breakout Rooms (required).

Label

And They Said…

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Group Size:
This module can be used with groups of up to 24 participants.

Useful For:
Any situation where you want to inject some fun and humour whilst testing your participants’ knowledge or awareness.

You'll Need:
• To pre-prepare a series of questions, each with multiple answers.

Notes:
Developed to share customer feedback with our team, this is also a great activity to use in any situation where you want to run a quiz where questions have more than one answer. For example, you could use it to test participants’ knowledge of the main features of a product or service, or to remind teams of their successes.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library called Let's See if it's There.

Downloads


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Diamond or Glass? - A Customer Service Experience (R)

Aims:
• To illustrate the importance of customer service.
• To demonstrate how little changes can have a big impact to customers’ perception of the service they receive.
• To illustrate the importance of people to customer service.
• To identify improvements that can be made to customer service within the participants’ teams/organisation.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To illustrate the importance of customer service.
• To demonstrate how little changes can have a big impact to customers’ perception of the service they receive.
• To illustrate the importance of people to customer service.
• To identify improvements that can be made to customer service within the participants’ teams/organisation.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Links and your PIN.

Notes:
Demonstrates how little changes can make a big difference when it comes to customer service.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

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Let's See if it's There

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Time:
In total we estimate this exercise will take 30 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Any situation where you want to inject some fun and humour whilst testing your participants’ knowledge or awareness.

You'll Need:
• Nothing other than the materials provided.

Notes:
Developed to share customer feedback with our team, this is also a great activity to use in any situation where you want to run a quiz where questions have more than one answer. For example, you could use it to test participants’ knowledge of the main features of a product or service, or to remind teams of their successes.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (not required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Label

Anagram Line up!

Aims:
• To energise a group.
• To test participants’ abilities to work together quickly to solve a simple problem.
• To introduce the concept of continuous improvement.

Time:
In total we estimate this exercise will take 20 minutes.
About

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.

Aims:
• To energise a group.
• To test participants’ abilities to work together quickly to solve a simple problem.
• To introduce the concept of continuous improvement.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
All participants.

You'll Need:
• Nothing other than the materials provided.

Notes:
This simple activity is one you can return to several times in your training to demonstrate the principles of continuous improvement.

Provided you have more than one team, this activity adds an extra dimension to the remote delivery module, ‘Hands up, Line up!’ by encouraging participants to reflect on how a silo mentality might impact continuous improvement.

Remote/Virtual Delivery:
The Remote Delivery version of this module available in Trainers’ Library is called ‘Hands up, Line up!’.

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Hands up, Line up!

Aims:
• To energise a group.
• To test remote participants’ abilities to work together quickly to solve a simple problem.
• To introduce the concept of continuous improvement.

Time:
In total we estimate this exercise will take 20 minutes.
About

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To energise a group.
• To test remote participants’ abilities to work together quickly to solve a simple problem.
• To introduce the concept of continuous improvement.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
All participants.

You'll Need:
• Nothing other than the materials provided.

Notes:
This simple activity is one you can return to several times in your training to demonstrate the principles of continuous improvement. For smaller groups, we recommend using the anagram approach; for larger groups, you can use the alternative approach where you simply allocate each participant a number.

This activity uses functionality in Zoom. If using other tools, you may need to check the hands up functionality and the impact it has on how participants appear on screen.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes


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Trainer Notes (Word)

Counts as 1 download.

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Label

Barriers to Internal Customer Care (R)

Aims:
• To identify what gets in the way of internal customer service.
• To consider ways to reduce or eliminate the barriers to internal customer care.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To identify what gets in the way of internal customer service.
• To consider ways to reduce or eliminate the barriers to internal customer care.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• The Activity Link and your PIN.
• To have created a blank JamBoard (though you can use a Whiteboard if you prefer).

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Employee Engagement 1 - What’s in it for Me? (R)

Aims:
• To introduce managers to the subject of employee engagement.
• To consider the differences between staff satisfaction, motivation and employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.

Time:
In total we estimate this exercise will take 75 minutes.
About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To introduce managers to the subject of employee engagement.
• To consider the differences between staff satisfaction, motivation and employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Participants with managerial responsibility (or those who will have imminently.)

You'll Need:
• Nothing other than the materials provided.

Notes:
This module includes an activity to be completed after the live session. If you’re running other Employee Engagement sessions, you may be able to use them to review and check progress on the action plans.

As this is quite a long session, you might wish to add a 10-15 minute break where indicated in the notes.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads


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Trainer Notes (Word)

Counts as 1 download.

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Label

Creating a Shared Vision (R)

Aims:
• To agree what success looks like for everyone.
• To establish effective working relationships within groups or teams.
• To create a vision statement for the team.

Time:
In total we estimate this exercise will take 60 minutes.
About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To agree what success looks like for everyone.
• To establish effective working relationships within groups or teams.
• To create a vision statement for the team.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels working in a team. It is particularly well suited to new teams formed for a fixed period to manage/implement a project.

You'll Need:
• To have pre-prepared a free Jamboard for the session. There is guidance to help you.

Notes:
This module allows the group to share ideas and agree some common aims and values before creating a shared vision. It can be used as a stand-alone activity or combined with others to form a longer event. The module Achieving a Shared Vision naturally leads on from this module.

If you have fewer than 6 participants, split the group into 2 teams and create a Jamboard that has just two columns rather than three.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

Downloads
Available to Basic
Trainer Notes
Trainer Handout


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Trainer Notes (Word)

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Achieving a Shared Vision (R)

Aims:
• To identify specific actions that will enable groups to achieve a shared vision.
• To help individuals see how they will contribute to the achievement of a shared vision.

Time:
In total we estimate this exercise will take 90 minutes.
About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 90 minutes for this module.

Aims:
• To identify specific actions that will enable groups to achieve a shared vision.
• To help individuals see how they will contribute to the achievement of a shared vision.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels working in a team. It is particularly well suited to new teams formed for a fixed period to manage/implement a project.

You'll Need:
• To have pre-prepared a free Jamboard for the session. There is guidance to help you.

Notes:
This module allows the group to share and develop ideas for achieving their shared vision.

The group need to be clear about what their vision is. If they’re not, we recommend using Creating a Shared Vision first.

You will need to pre-prepare a PowerPoint slide to display at the start of the exercise reminding them of their vision statement.

This is a long session for Remote Delivery, so we suggest taking a 15-20 minute break in the middle where indicated in the notes.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).

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Questions to Probe, Explore and Challenge (R)

Aims:
• To demonstrate the importance of open questions when exploring problems.
• To encourage participants to identify effective open questions for challenging blocks and assumptions.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To demonstrate the importance of open questions when exploring problems.
• To encourage participants to identify effective open questions for challenging blocks and assumptions.

Group Size:
This module can be used with groups of up to 12 participants. It’s also suitable for 1-1 training.

Useful For:
Staff levels of Supervisor and above.

You'll Need:
Nothing other than the materials provided.

Notes:
Participants will need to be aware of question types and be able to recognise the difference between open, closed, leading and hypothetical questions. A remote delivery module that explains different types of questions is Types of Question - Recognising the Differences.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (essential).

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Handout
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Prisoners of Dongia (R)

Aims:
• To test participants ability to work together to solve a communication challenge.
• To encourage participants to think about communication and the importance of being able to communicate with others.
• To consider the importance of checking understanding and taking your whole team with you when change occurs.

Time:
In total we estimate this exercise will take 35 minutes.
About

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 35 minutes for completion.

Aims:
• To test participants ability to work together to solve a communication challenge.
• To encourage participants to think about communication and the importance of being able to communicate with others.
• To consider the importance of checking understanding and taking your whole team with you when change occurs.

Group Size:
Suitable for use with groups of up to 12 participants.

Useful For:
Staff of all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This icebreaker is a useful introduction to any training around teamwork, communication, change, resilience or problem solving.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (optional).
• Breakout Rooms (essential).

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Prisoners of Dongia

Aims:
• To test participants ability to work together to solve a communication challenge.
• To encourage participants to think about communication and the importance of being able to communicate with others.
• To consider the importance of checking understanding and taking your whole team with you when change occurs.

Time:
In total we estimate this exercise will take 35 minutes.
About

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 35 minutes for completion.

Aims:
• To test participants ability to work together to solve a communication challenge.
• To encourage participants to think about communication and the importance of being able to communicate with others.
• To consider the importance of checking understanding and taking your whole team with you when change occurs.

Group Size:
Suitable for use with groups of up to 12 participants.

Useful For:
Staff of all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
If using this exercise with very large groups, you will need to split participants into smaller teams.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

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Breaking Out of Our Boxes (R)

Aims:
• To highlight the absurdity of categorising people by one shared characteristic.
• To illustrate how putting people in boxes highlights differences.
• To highlight the similarities between people that unite us.

Time:
In total we estimate this exercise will take 40 minutes.
About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.

Aims:
• To highlight the absurdity of categorising people by one shared characteristic.
• To illustrate how putting people in boxes highlights differences.
• To highlight the similarities between people that unite us.

Group Size:
This module can be used with groups of between 7 and 12 participants.

Useful For:
Staff at all levels

You'll Need:
• To prepare a JamBoard before the session, following the guidance provided.

Notes:
Recommended for groups of 7 or more, though you might be able to use it with slightly smaller teams initially separated into two distinct groups.

If you can, find out enough from your participants before they attend to be able to put them into three or four groups of about equal size. We suggest grouping your participants by any of these:
• Gender.
• Where they were born (For example, North or South, City, Town or Rural).
• Level of education.
• Age.

Do not group participants by ethnicity, religion, sexual orientation etc.

This exercise shamelessly borrows from and is inspired by this brilliant film, directed by Asger Leth.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

Downloads
Available to Basic
Trainer Notes
JamBoard Handout


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