Internal Customer Care Review Activities

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

Group Size:
This module is suitable for use with groups of almost any size.

Useful For:
Anyone attending a course or workshop that focuses on customer service.

You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.

Notes:
A small prize for the winning team would be nice, though not essential.

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To understand how easy it is to focus on our own goals and forget the bigger picture of what our team/organisation needs.
• To explore how adopting a team mentality is beneficial even when focused on individual tasks.

Group Size:
This module can be used with groups of up to 25 participants.

You'll Need:
• 1 game board, one die and 8 counters for every 8 participants.
• Prizes of wrapped sweets/chocolates.

Notes:
This is intended as a follow up to The Wheel - The Importance of Teamwork (Icebreaker), found in the Icebreakers and Energisers section of Trainers' Library. The slight twist in how it's played is it's designed to see what participants have learnt since the first time they played the game.