Internal Customer Care Review Activities

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To encourage participants to reflect on the learning around diversity, equity and inclusion they’ve experienced.
• To review the key learning points from the training.
• To encourage participants to think about what this means for their workplace.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• To provide participants with access to a variety of art materials in many colours. We also suggest suppling a range of people magazines, newspapers and other materials they can use as a source of images or other elements for their posters.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

Group Size:
This module is suitable for use with groups of almost any size.

Useful For:
Anyone attending a course or workshop that focuses on customer service.

You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.

Notes:
A small prize for the winning team would be nice, though not essential.

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To understand how easy it is to focus on our own goals and forget the bigger picture of what our team/organisation needs.
• To explore how adopting a team mentality is beneficial even when focused on individual tasks.

Group Size:
This module can be used with groups of up to 25 participants.

You'll Need:
• 1 game board, one die and 8 counters for every 8 participants.
• Prizes of wrapped sweets/chocolates.

Notes:
This is intended as a follow up to The Wheel - The Importance of Teamwork (Icebreaker), found in the Icebreakers and Energisers section of Trainers' Library. The slight twist in how it's played is it's designed to see what participants have learnt since the first time they played the game.