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Internal Customer Care Review Activities

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Outstanding customer care, whether internal or external, is simply good business and providing excellent service to external customers is dependent upon effective internal customer service. Our activities help participants understand the importance of excellent communication and a shared vision to enable everyone to work cooperatively and productively together to achieve common goals.

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Customer Service - Word Search Review

Time:
In total we estimate this exercise will take 15 minutes.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

About

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

Group Size:
This module is suitable for use with groups of almost any size.

Useful For:
Anyone attending a course or workshop that focuses on customer service.

You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.

Notes:
A small prize for the winning team would be nice, though not essential.

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The Wheel - The Importance of Teamwork (Review)

Time:
In total we estimate this exercise will take 15 minutes.

Aims:
• To understand how easy it is to focus on our own goals and forget the bigger picture of what our team/organisation needs.
• To explore how adopting a team mentality is beneficial even when focused on individual tasks.

About

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To understand how easy it is to focus on our own goals and forget the bigger picture of what our team/organisation needs.
• To explore how adopting a team mentality is beneficial even when focused on individual tasks.

Group Size:
This module can be used with groups of up to 25 participants.

You'll Need:
• 1 game board, one die and 8 counters for every 8 participants.
• Prizes of wrapped sweets/chocolates.

New: Complete Game Packs are now available to buy from
Trainers' Market.

Notes:
This is intended as a follow up to The Wheel - The Importance of Teamwork (Icebreaker), found in the Icebreakers and Energisers section of Trainers' Library. The slight twist in how it's played is it's designed to see what participants have learnt since the first time they played the game.

For a more challenging version of the exercise with more in-depth learning there's The Wheel - The Importance of Teamwork, found in the Team Building section of Trainers' Library.

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Trainer Notes (Word)

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