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Stress Management Course Modules

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There’s little participants can do to prevent stress, but there are many ways it can be managed including identifying signs of distress and understanding how to cope and deal with this in a positive way, building emotional strength and resilience.

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Changing Perceptions and Emotions

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To raise participants’ awareness of how their perceptions of situations influence their emotions and behaviour.
• To describe the types of unhelpful thinking we can identify in our perceptions.
• To provide an opportunity to identify how to change unhelpful thinking in a situation of the participant’s choosing.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To raise participants’ awareness of how their perceptions of situations influence their emotions and behaviour.
• To describe the types of unhelpful thinking we can identify in our perceptions.
• To provide an opportunity to identify how to change unhelpful thinking in a situation of the participant’s choosing.

Group Size:
This module is suitable for use with groups of up to about 20 participants.

Useful For:
Staff at all levels.

You'll Need:
• Flipchart and at least 4 post-it notes per participant.

Notes:
The modules Managing Emotions and Difficult People – And How to Deal with Them are complementary to this module and can be combined with it to make a longer session. This module can be used as part of a course on managing or preventing stress. It can also be useful in courses on communication or negotiation, or presentation skills, where participants’ emotions and perceptions may influence their performance.

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Coping with Distress

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To help participants identify simple strategies for coping with distress.

About

Time:
The exercise in this module can be completed within 30 minutes. In total, allowing for discussion, we recommend allowing 60 minutes to complete the module.

Aims:
• To help participants identify simple strategies for coping with distress.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Post-it notes.

Notes:
Since this module involves paired conversations, it works best in an environment where you can send people out of the training room to find a comfortable spot where they can talk freely and with a degree of confidentiality. On sunny days, this might be outside; in winter, a reception area or lounge can work very well.

This module is suitable for anyone but particularly those working in potentially distressful environments who need to identify and use simple coping strategies for distress. We suggest that this works best with a group of 8 -12 people - even numbers are best as this module requires pairs work, although it will work with trios.

This module is best used as part of a complete programme of identifying and managing distress. Work-related distress is now recognised as a serious issue and to comply with the law employers and employees have duties:
• Under the Management of Health and Safety at Work Regulations 1999, to assess the risk of distress-related ill health arising from work activities; and
• Under the Health and Safety at Work etc. Act 1974, to take measures to control that risk.

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Difficult People - And How to Deal with Them

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To enable participants to increase awareness of their emotional reaction to other people’s behaviour and how to deal with people they find ‘difficult’.

About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To enable participants to increase awareness of their emotional reaction to other people’s behaviour and how to deal with people they find ‘difficult’.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
The modules Managing Emotions and Changing Perceptions and Emotions are complementary to this module and can be combined with it to make a longer session.

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Distress at Work

Time:
In total we estimate this exercise will take 150 minutes.

Aims:
• To help participants, especially managers, recognise likely causes of workplace distress and take steps to deal with these.

About

Time:
The exercise in this module can be completed within 100 minutes. In total, allowing for discussion, we recommend allowing 150 minutes to complete the module.

Aims:
• To help participants, especially managers, recognise likely causes of workplace distress and take steps to deal with these.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Post-it® notes and Blu-tak.

Notes:
This module is best used as part of a complete programme of identifying and managing distress. Work-related distress is now recognised as a serious issue and to comply with the law employers and employees have duties:
• Under the Management of Health and Safety at Work Regulations 1999, to asses the risk of distress-related ill health arising from work activities; and
• Under the Health and Safety at Work etc. Act 1974, to take measures to control that risk.
Before beginning this module, it will be helpful to have discussed with the participants the HSE definition of distress which is 'The adverse reaction people have to excessive pressure or other types of demand placed on them.' You can find more information on the HSE website: http://www.hse.gov.uk/stress.

For this session you will need to download the Management Standards and be familiar with the definitions for each of the six factors identified.

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Emotional Intelligence Part 1 - Self-Awareness

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To raise awareness of self-awareness, the first strand of emotional intelligence.

About

Time:
The exercises in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To raise awareness of self-awareness, the first strand of emotional intelligence.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than a flipchart, pens and the handouts provided.

Notes:
It is important to have an understanding of emotional intelligence and the effects of discussing it with a group of participants. You will find Mike Bagshaw’s Article in Trainers’ Library useful for this.

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Half Full? - Optimism and its Importance

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To encourage participants to consider their attitude.
• To encourage discussion around optimistic versus pessimistic outlooks.
• To recognise the impact that attitude has on performance.
• To enable participants to identify personal traits that might be holding them back.
• To encourage leaders to consider how they might deal with negative attitudes in their team.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To encourage participants to consider their attitude.
• To encourage discussion around optimistic versus pessimistic outlooks.
• To recognise the impact that attitude has on performance.
• To enable participants to identify personal traits that might be holding them back.
• To encourage leaders to consider how they might deal with negative attitudes in their team.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides an excellent opportunity, when working with a wide range of participants, to consider how attitude can impact on performance. Topics where the inclusion of a module looking at optimism/pessimism might be beneficial include:
• Managing change.
• Problem solving and decision making.
• Customer service.
• Selling skills.
• Leading a team.
• Strategic leadership.
• Communication skills.
• Planning and scheduling.

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Keys to Resilience

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To identify where resilience comes from and what makes people resilient.
• To understand how and why different people have different levels of resilience.
• To introduce six keys to personal resilience.

About

Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To identify where resilience comes from and what makes people resilient.
• To understand how and why different people have different levels of resilience.
• To introduce six keys to personal resilience.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Staff and managers at all levels.

You'll Need:
• Coloured post-it notes.
• A set of six cut-keys and labels (from the template provided) for each group.
• String or elastic bands (to attach the cut-keys and labels together).
• Blu-tack.

Notes:
There needs to be enough clear wall space for each team within the group to be able to put up, and move around, lots of post-it notes.

This module may be completed in 60 minutes by leaving out the final exercise. This might be appropriate if you are going to move on to look at the six keys to personal resilience in greater detail.

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Managing Emotions

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To identify the management of emotions as a skill of emotional intelligence.
• To increase participants awareness of how emotions affect behaviour.
• To enable participants to describe strategies for taking control of emotion in themselves and others.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To identify the management of emotions as a skill of emotional intelligence.
• To increase participants awareness of how emotions affect behaviour.
• To enable participants to describe strategies for taking control of emotion in themselves and others.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
The modules Difficult People and Changing Perceptions and Emotions are complementary to this module and can be combined with it to make a longer session.

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PowerPoint

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Signs of Distress

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To help participants recognise signs which may indicate that someone is suffering from distress.

About

Time:
The exercise in this module can be completed within 30 minutes. In total, allowing for discussion, we recommend allowing 60 minutes to complete the module.

Aims:
• To help participants recognise signs which may indicate that someone is suffering from distress.

Group Size:
This module is suitable for use with groups of up to 15 participants. We suggest groups of 12-14 and certainly no fewer than eight.

Useful For:
Staff at all levels.

You'll Need:
See note below.

Notes:
You can be as creative as you like with this exercise. As a minimum, give participants access to blu-tak, marker pens, crayons and plenty of flipchart paper. You might also supply glue, glitter, different colour papers, musical instruments – anything that you think the teams could use to carry out the exercise.

This module is suitable for anyone, but particularly those working in potentially distressful environments who need to be able to identify signs in themselves and in others which may indicate that they are experiencing distress. We suggest that this works best with a group of 12 -14 people – certainly, no fewer than 8.

This module is best used as part of a complete programme of identifying and managing distress. Work-related distress is now recognised as a serious issue and to comply with the law employers and employees have duties:
• Under the Management of Health and Safety at Work Regulations 1999, to asses the risk of distress-related ill health arising from work activities; and
• Under the Health and Safety at Work etc. Act 1974, to take measures to control that risk.

Downloads
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Trainer Notes
Handout

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Trainer Notes (Word)

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