Feedback Skills Icebreakers and Energisers

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.

Aims:
• To review knowledge, share feedback or quiz participants.
• To assess current awareness of a situation or challenge.

Group Size:
This module can be used with groups of up to 24 participants.

Useful For:
Any situation where you want to inject some fun and humour whilst testing your participants’ knowledge or awareness.

You'll Need:
• To pre-prepare a series of questions, each with multiple answers.

Notes:
Developed to share customer feedback with our team, this is also a great activity to use in any situation where you want to run a quiz where questions have more than one answer. For example, you could use it to test participants’ knowledge of the main features of a product or service, or to remind teams of their successes.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library called Let's See if it's There.

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To identify some of the key themes participants will be exploring in the forthcoming training around giving feedback.

Group Size:
This module is suitable for use with groups of almost any size.

Useful For:
Anyone attending a course or workshop that focuses on giving feedback.

You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.

Notes:
A small prize for the winning team would be nice, though not essential.

Time:
This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.

Aims:
• To demonstrate how easy it is for communication to breakdown and misunderstandings to occur.

Group Size:
This module can be used with groups of up to 15 participants.

Useful For:
Anyone.

You'll Need:
• Space for participants to wait outside the training room until they are called back in one-by-one.

Notes:
The time it takes to run the exercise will depend on the number of participants you have in your group. If you have a larger group, you will need to allow more time to run the activity.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To demonstrate the difference effective feedback can make to someone’s performance.

Group Size:
This module can be used with groups of up to 25 participants. Ideally, you'll have at least 4 participants though, so that you can demonstrate the 4 types of feedback described.

Useful For:
Anyone who needs to give or receive feedback.

You'll Need:
• Nothing other than the materials provided.

Notes:
This is a great way to demonstrate the difference it can make when feedback is given effectively. During the role-play element it is advisable to select with care the people who will be receiving the different types of feedback. It is also advisable to explain clearly at the start of the exercise that it will involve you role-playing different types of feedback.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.