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Customer Service Review Activities

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Taking care of customers is one of the most important areas of business. The course modules in this section provide the essential materials, activities and games you will need to help your participants understand and improve their customer service skills.

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Customer Service - Word Search Review

Time:
In total we estimate this exercise will take 15 minutes.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

About

Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.

Aims:
• To recall many of the key learning points at the end of a training session about customer service.

Group Size:
This module is suitable for use with groups of almost any size.

Useful For:
Anyone attending a course or workshop that focuses on customer service.

You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.

Notes:
A small prize for the winning team would be nice, though not essential.

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