|
Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To welcome the participants. • To introduce the facilitator(s) and participants to each other. • To introduce the facilities. • To agree the course objectives and timetable.
About
Time: This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To welcome the participants. • To introduce the facilitator(s) and participants to each other. • To introduce the facilities. • To agree the course objectives and timetable.
Group Size: This module is suitable for use with groups of almost any size.
You'll Need: Nothing, other than the materials provided.
Label
Reviews |
|
I used 'course introduction' with a group on a departmental awayday. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. The main content of the day was more fruitful once this had happened.
|
Serena Yeo
rated this item with 4 stars.
|
|
|
|
Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To encourage participants to consider their experiences as a customer. • To identify ways in which poor customer service could have been improved. • To briefly consider the impact of poor customer service.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To encourage participants to consider their experiences as a customer. • To identify ways in which poor customer service could have been improved. • To briefly consider the impact of poor customer service.
Group Size: This module is suitable for use with groups of up to 20 participants.
You'll Need: • A series of cards (or pieces of paper); some need to be marked with a cross, others with a tick and the rest with a dash (-). You will need one card for each participant.
Label
Reviews |
|
A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
|
|
Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To consider the impact poor customer service can have on an organisation's reputation.
About
Time: This exercise will take about 10 minutes to run. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Aims: • To consider the impact poor customer service can have on an organisation's reputation. Group Size: This module is suitable for use with groups of up to 20 participants. You'll Need: Flipchart paper and pens.
Label
Reviews |
|
A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
|
|
Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To identify some of the key themes participants will be exploring in the forthcoming training around customer service.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To identify some of the key themes participants will be exploring in the forthcoming training around customer service.
Group Size: This module is suitable for use with groups of almost any size.
Useful For: Anyone attending a course or workshop that focuses on customer service.
You'll Need: • A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.
Notes: A small prize for the winning team would be nice, though not essential.
Label
Reviews |
|
A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
|
|
Time:
In total we estimate this exercise will take 25 minutes.
Aims: • To explore the different experiences of customer service of fellow participants. • To understand the impact good and bad customer service has on individuals. • To understand the impact building rapport has on customers.
About
Time: This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing about 25 minutes for completion.
Aims: • To explore the different experiences of customer service of fellow participants. • To understand the impact good and bad customer service has on individuals. • To understand the impact building rapport has on customers.
Group Size: This module can be used with groups of up to 20 participants.
You'll Need: • Nothing other than the materials provided.
Label
Reviews |
|
A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
|
|