Time:
The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To describe the benefits of dealing with complaints in a timely and effective manner.
• To consider some complaint scenarios and how these could be handled effectively.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff up to supervisor level.

You'll Need:
Nothing other than the materials provided.