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Time:
Including breaks, this workshop will take a total of 7 hours to run.

Aims:
• To enable participants to define assertiveness and identify its main characteristics.
• To build an understanding of the importance of assertive behaviour on ourselves and others.
• To encourage participants to reflect upon their current levels of assertiveness and practice techniques to enable them to improve their assertive behaviour in the workplace.
• To encourage participants to realise the frequency of negative thoughts and the impact of their ‘inner dialogue’.
• To help participants develop guidelines for dealing assertively with aggressive behaviour.
• To give participants greater confidence in making and refusing requests.

Group Size:
This workshop has been designed to work best with groups of 12-15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
In addition to the support materials (handout/briefs, PowerPoint, etc.) you will need:
• Flipchart, colourful pens and post-it notes.
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.
• A small prize for the winning Word Search team would be nice, though not essential.
• 20 Negative Thinking Tokens per participant.
• 1 small moneybox (or small tray) for every 3 participants.
• A length of rope big enough for all participants to hold as they stand in a circle.
• A blindfold for each participant.
• Masking tape.

Notes:
Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.