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Difficult Conversations 1 - Why They Need Thinking About (R)


The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

• To identify the types of conversations that people find difficult.
• To explore the potential consequences of avoiding difficult conversations, managing them badly and of managing them effectively.
• To understand the importance of thinking about the purpose of a difficult conversation and preparing for it before it happens.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels, but particularly managers.

You'll Need:
• Nothing other than the materials provided.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Breakout Rooms (required).

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