I played this game for the first time yesterday at the end of a customer services skills course and it went really well. I was surprised how competitive they all got - insisting on playing right through to final place when I would happily have let them end when we had a winner. It was a really good way to re-cap what we had done. The game is also favourably mentioned in the majority of the feedback forms as a highlight which is
great.
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Harriet Ray
rated this item with 5 stars.
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I’d recently just finished a 10 module project on Customer Service with a regular client, and was looking for something, fun exciting, and motivational to use as a review of the customer service work we had done. A quick search of Glasstap and I found the Pitfalls and Trampolines exercise!
Woohoo! – What a find. Easy to follow instructions, great game flow, fantastic concept and easy to use cards and pertinent real life scenarios made this activity a hit with the team and was an excellent way to review and apply the learned content!
Thanks team – looking forward to the next gem!
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Previous Member
rated this item with 5 stars.
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I’ve used the Pitfalls & Trampolines (Customer Service) in some recent customer service training I’ve ran with Estate Agency and Reception Staff.
I didn’t use the board as I felt with 12 delegates it might not be practical. In pairs, delegates went through the cards discussing how they would deal with the pitfalls or discussing tips for ‘trampolines’. Some cards prompted lively group discussions, whilst others prompted some role play from some of the more enthusiastic participants!
A really great activity that I will definitely use again and again in various ways depending on their level and group size. Once again, five stars Glasstap!
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Previous Member
rated this item with 5 stars.
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Loved it. Used it most recently with a group of leisure staff all at different levels in the organisation and everyone competed well. The concept of the exercise is easy for them to grasp as it’s so familiar to them, and the challenges are really good. On one occasion, I started the game early on, then later in the course asked the groups to write some of their own challenges (relevant to their own scenarios) then switched these for the ones provided to conclude the game. Fun and appropriate for all levels of experience in customer service.
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Nicky McCrudden
rated this item with 4 stars.
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I have recently completed my first training session on The Customer Experience and used the module Pitfalls & Trampolines. This was excellent, it involved all the delegates who thoroughly enjoyed this fun exercise and many commented on the fact that they were learning whilst having fun.
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Karen Malbon
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We use this as part of our induction. Firstly to identify transferable skills of new recruits and secondly to lay the foundations of the Customer Services skills we expect. We don’t always use the board. Often we will ask the questions and award points. Having put the group into pairs the ones who gather the most points are the winners and we award small prizes/privileges etc. Works very well to set expectations.
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Previous Member
rated this item with 2 stars.
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