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Diamond or Glass? - A Customer Service Experience


The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

• To illustrate the importance of customer service.
• To demonstrate how low-cost customer service improvements can benefit an organisation's reputation.
• To identify improvements that can be made to customer service within the participants' teams/organisation.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Most of us have stopped in hotels. These powerful exercises use those experiences to demonstrate how little things count when delivering customer service.

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