Time:
The exercise in this module will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module.

Aims:
• To analyse a typical sales call and identify areas for improvement.
• To assess who does most of the talking in a typical sales call.
• To consider the importance of open questions in sales calls.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Sales staff.

You'll Need:
• Two stopwatches and recording equipment.

Notes:
This exercise is a useful pre-cursor to training for existing telesales teams when your objective is to increase the amount of dialogue between the customer and sales person and to increase the number of open questions used.