Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To help managers develop high performing teams.

Outcomes:
By the end of the course, participants will be able to:
• Describe what makes a high performing team.
• Understand the role of the team leader/supervisor/manager.
• Describe how to set SMART goals and the benefits of having them.
• Understand the importance of regular feedback and the need for it to be constructive.
• Suggest a range of solutions for dealing with poor performance in order to get things back on track.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
• One blindfold and a small 24-piece jigsaw puzzle per pair of participants.
• A variety of picture postcards. (One for each participant and a few spare ones.)
• A whistle (optional).

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with team leaders and junior managers and is intended to enable participants to identify what makes a high performing team and what they can be doing as managers to support that high performance.

It covers the Performance Management Cycle: Setting Goals; Monitoring and Review; Celebrating Success.

It is just one of many possible courses on the topic of managing performance. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.