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Helps learners to avoid the pitfalls of delegating poorly and enjoy the benefits of delegating effectively.
Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.
Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.
Learners identify what Emotional Intelligence is and why it’s important.
Introduces learners to the 4 key aspects of emotional intelligence to help them identify and understand their own emotions and emotional responses, and those of others.
Introduces learners to the RACI acronym used in project management to ensure that everyone knows what they need to be doing.