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Internal Customer Care Training Videos



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Building Rapport

Learners identify what Rapport is, why it’s important and how to successfully build rapport with others.

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Bullying and Harassment - Is this OK?

Learners explore the impact someone’s behaviour can have on others, and determine what behaviour is acceptable in the workplace is and what is not.

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Emotional Intelligence - An Introduction

Learners identify what Emotional Intelligence is and why it’s important.

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The 4 Key Aspects of Emotional Intelligence

Introduces learners to the 4 key aspects of emotional intelligence to help them identify and understand their own emotions and emotional responses, and those of others.

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The Ineffective Meeting

Learners identify what went wrong during this meeting, how the meeting could have been improved and the roles and responsibilities of every meeting participant.

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Understanding Menopause - A Guide for Managers

Explores why managers need to be informed about menopause and be confident to have conversations about it where appropriate in the workplace.

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