Responding to Written Complaints - A Foolproof Plan
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A framework for responding to written complaints.
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As a manager, it's likely that you'll occasionally be faced
with the unenviable task of responding to a written complaint.
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Because no matter how good your organisation or how well you
think you meet your customers' needs, mistakes do happen and it's difficult to
please all of the people all of the time.
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A written complaint marks a low point in your relationship
with your customer, but it does not have to mark an end point.
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