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Coaching and Mentoring Course Modules

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There is an extensive range of materials on coaching and mentoring which will help both you and your participants to improve your skills.

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An Introduction to Coaching

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To enable participants to be able to define coaching and its purpose.
• To explain the key differences between coaching and mentoring.
• To enable participants to describe a basic coaching model.
• To identify the core skills required by effective coaches.

About

Time:
This exercise will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To enable participants to be able to define coaching and its purpose.
• To explain the key differences between coaching and mentoring.
• To enable participants to describe a basic coaching model.
• To identify the core skills required by effective coaches.

Group Size:
This module is suitable for use with groups of up to 24 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
You'll need to have plenty of space for participants to work in pairs for this module.

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Coaching Skills Review

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To encourage participants to think about their own coaching skills development needs.
• To remind participants of the GROW model.

About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To encourage participants to think about their own coaching skills development needs.
• To remind participants of the GROW model.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders, supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This short review exercise is a useful addition to any coaching skills training. It encourages participants to think about their own development needs and to formulate a development plan using the GROW model. (You should only use this review tool if participants have previously been introduced to the GROW model).

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Firm Management ... or Bullying?

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To explore the differences between bullying behaviour and that of firm management.
• To understand the impact of organisational culture and norms on managers' behaviour.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To explore the differences between bullying behaviour and that of firm management.
• To understand the impact of organisational culture and norms on managers' behaviour.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and team leaders.

You'll Need:
Nothing other than the materials provided.

Notes:
Different countries have different definitions of workplace bullying. You will find it helpful to check for yourself the current definition and any legislation or best practice guidelines applicable to your country and to have these available to share with your participants.

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Introduction to Giving Feedback

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To build an understanding of the characteristics and differences between constructive feedback, praise and criticism.
• To explain the importance of constructive feedback.
• To build awareness of "good practice" guidelines for providing constructive feedback.

About

Time:
The exercises in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To build an understanding of the characteristics and differences between constructive feedback, praise and criticism.
• To explain the importance of constructive feedback.
• To build awareness of "good practice" guidelines for providing constructive feedback.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and first time managers.

You'll Need:
Nothing other than the materials provided.

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Introduction to Transactional Analysis

Time:
In total we estimate this exercise will take 65 minutes.

Aims:
• To provide participants with a way of understanding behaviour and improving communication.
• To provide a very basic introduction to transactional analysis.

About

Time:
The exercises in this module will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 65 minutes to complete this module.

Aims:
• To provide participants with a way of understanding behaviour and improving communication.
• To provide a very basic introduction to transactional analysis.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff up to junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is intended to provide a very simple introduction to transactional analysis, a theory developed by Eric Berne in the 1950s. If you are not familiar with transactional analysis you will need to read through all the notes carefully plus the additional material in the handout. Go through the exercises on your own first so that you can see the rationale. If you have time, try to observe the different types "in play" in your own interactions with people.

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Learning - Push or Pull? - Approaches to Developing Others

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To explore the benefits of different approaches to developing others.
• To help participants choose the most appropriate approach for developing others in a given situation.

About

Time:
The exercises in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module.

Aims:
• To explore the benefits of different approaches to developing others.
• To help participants choose the most appropriate approach for developing others in a given situation.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team Leaders, supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is suitable for anyone who has responsibility for developing others in the workplace: Team leaders, supervisors or managers.

It is a useful addition to coaching skills courses and can help participants understand when a coaching approach might be appropriate and when it might not be.

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Mentoring 1 - What is Mentoring?

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To enable participants to be able to define mentoring and its purpose.
• To explain the key differences between coaching and mentoring.
• To identify the benefits of effective mentoring to organisations, mentors and protégés.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To enable participants to be able to define mentoring and its purpose.
• To explain the key differences between coaching and mentoring.
• To identify the benefits of effective mentoring to organisations, mentors and protégés.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Both those interested in becoming mentors and those interested in having a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides an introduction to mentoring by clarifying what mentoring is. It works as an upbeat session intended to get participants to consider their own views on mentoring. It is equally well suited to participants who wish to be mentors and those who are looking to use a mentor but want to know more about the process of mentoring.

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Mentoring 2 - The Mentor-Protégé Relationship

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To enable participants to define the 3 stages of the mentor-protégé relationship.
• To enable mentors and protégés to have clarity about their roles and responsibilities.
• To provide guidelines and templates for managing the relationship.

About

Time:
The exercise in this module can be completed in about 75 minutes. In total, allowing for discussion, we recommend allowing about 120 minutes for this module.

Aims:
• To enable participants to define the 3 stages of the mentor-protégé relationship.
• To enable mentors and protégés to have clarity about their roles and responsibilities.
• To provide guidelines and templates for managing the relationship.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Both those interested in becoming mentors and those interested in having a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
This module works through the key stages of the mentor-protégé relationship and enables participants to understand the roles and responsibilities of each party. It also provides templates to support a successful relationship.

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Mentoring 3 - Skills

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To recognise the key skills required of a mentor.
• To assess current skill levels.
• To identify key strengths and areas for development.
• To provide a structure for mentoring meetings.

About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 90 minutes for this module.

Aims:
• To recognise the key skills required of a mentor.
• To assess current skill levels.
• To identify key strengths and areas for development.
• To provide a structure for mentoring meetings.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels who want to become a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
Some of the skills discussed may need further and more specific development e.g. feedback and coaching. Trainers’ Library has a range of materials to support this development.

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Mentoring 4 - Working with Your Mentor

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To help participants understand how to identify the right mentor.
• To enable participants to develop goals and aims for the mentoring relationship.
• To provide guidance for successful first meetings.

About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 120 minutes for this module.

Aims:
• To help participants understand how to identify the right mentor.
• To enable participants to develop goals and aims for the mentoring relationship.
• To provide guidance for successful first meetings.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels who want to build a good relationship with a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
It would be helpful if participants have completed the modules ‘What is Mentoring?’ and ‘The Mentor–Protégé Relationship’.

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Remaining Neutral

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To consider the pitfalls and dangers of giving advice when helping staff solve their own problems.
• To consider the dangers of making judgements or assumptions about the nature of someone else's problem.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module.

Aims:
• To consider the pitfalls and dangers of giving advice when helping staff solve their own problems.
• To consider the dangers of making judgements or assumptions about the nature of someone else's problem.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers and team leaders.

You'll Need:
Nothing other than the materials provided.

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Re-Scripting Feedback

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To encourage participants to consider the art of feedback and to ensure their feedback is appropriate and objective.
• To enable participants to identify useful, helpful, constructive feedback.
• To clarify what makes useful, constructive feedback.
• To develop participants ability to give constructive feedback.
• To consider how if feels to be on the receiving end of destructive or unhelpful feedback.

About

Time:
The exercise in this module can be completed within 30 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To encourage participants to consider the art of feedback and to ensure their feedback is appropriate and objective.
• To enable participants to identify useful, helpful, constructive feedback.
• To clarify what makes useful, constructive feedback.
• To develop participants ability to give constructive feedback.
• To consider how if feels to be on the receiving end of destructive or unhelpful feedback.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
The suggested time for this module is based on the assumption that pre-work has covered the essential elements of positive feedback.

The activity is designed to help participants improve their ability to offer feedback in a way that is constructive and helpful and leads to positive performance. It works particularly well following the ‘Introduction to Feedback’ module in Trainers’ Library.

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SMART Objectives

Time:
In total we estimate this exercise will take 90 minutes.

Aims:
• To welcome participants to the course.
• To introduce the facilitator and participants to each other.
• To discover the participants needs.
• To encourage interaction and discussion.
• To practise writing SMART objectives.

About

Time:
The exercises in this module will take about 50 minutes to complete. In total, allowing for discussion, we recommend allowing 90 minutes to complete this module.

Aims:
• To welcome participants to the course.
• To introduce the facilitator and participants to each other.
• To discover the participants needs.
• To encourage interaction and discussion.
• To practise writing SMART objectives.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Supervisors and above.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides a long introduction to courses, but is particularly useful where the concept of SMART objectives is important to the training being delivered. It provides an ideal introduction to performance management training for example.

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The Two Farmers - Managing Team Performance

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To help first time managers to recognise and discuss some of the things that they need to do to build awareness of the team and monitor its performance.
• To help first time managers understand the importance of spotting potential problems quickly and taking appropriate action to help the team overcome these.

About

Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing at least 70 minutes for this module.

Aims:
• To help first time managers to recognise and discuss some of the things that they need to do to build awareness of the team and monitor its performance.
• To help first time managers understand the importance of spotting potential problems quickly and taking appropriate action to help the team overcome these.

Group Size:
This module is suitable for use with groups of up to about 18.

Useful For:
Teams, work groups and/or their leaders who wish to understand the elements of monitoring a team.

You'll Need:
Nothing other than the materials provided.

Notes:
This module can be usefully followed by any of the First Time Manager modules.

It can also be a useful inclusion in any training intervention around coaching teams.

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Trouble at the Inn - Managing Poor Performance

Time:
In total we estimate this exercise will take 180 minutes.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

About

Time:
This exercise will take about 80 minutes to complete. In total, allowing for discussion, we recommend allowing 180 minutes to complete this module.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
Nothing other than the materials provided.

Notes:
There are two different versions of the team brief for this exercise.

For junior managers we recommend using version 1, which contains a list of actions that the managers could consider when dealing with the issues of poor performance.

For more experienced managers, we recommend using version 2, which does not provide any clues about the type of action they could take and encourages them to come up with their own solutions.

This module is ideally suited for inclusion in training around managing change.

You can reduce the amount of time needed for this module by approximately 30 minutes by not requesting a formal presentation and simply asking each team instead to talk through its proposed actions.

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We Need to Talk - Holding Difficult Conversations

Time:
In total we estimate this exercise will take 130 minutes.

Aims:
• To help participants prepare for and conduct conversations they find difficult.

About

Time:
The exercises in this module can be completed in about 80 minutes. In total, allowing for discussion, we recommend allowing about 130 minutes for this module.

Aims:
• To help participants prepare for and conduct conversations they find difficult.

Group Size:
This module is suitable for use with groups of up to about 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module helps participants to understand what makes difficult conversations ‘difficult’ and encourages them to think about how they approach such conversations.

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Workplace Coaching 1 - The What

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To enable participants to understand what workplace coaching is.
• To agree a shared definition of workplace coaching.
• To explain the key differences between coaching and mentoring.

About

Time:
This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 50 minutes to complete this module.

Aims:
• To enable participants to understand what workplace coaching is.
• To agree a shared definition of workplace coaching.
• To explain the key differences between coaching and mentoring.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
Coaching has a long history going right back to Socrates, who believed that individuals learn best when they have ownership of a situation and take some form of personal responsibility for the outcome that is produced.

In more recent times, coaching has played a crucial and effective role in sports, including tennis and football.

However, the potential for coaching as a professional and organisational development approach has only really been recognised in the last decade. Tim Gallwey was perhaps the first to document this movement of coaching from the sporting arena to business, presenting a method of coaching which could be readily applied to almost any situation. His innovative work has been very influential and underpins current approaches to coaching.

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Workplace Coaching 2 - The How

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To identify the core skills required by effective coaches.
• To enable participants to describe the GROW coaching model.

About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To identify the core skills required by effective coaches.
• To enable participants to describe the GROW coaching model.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers

You'll Need:
Nothing other than the materials provided.

Notes:
This is one of a series of modules that provide an in-depth introduction to workplace coaching. We recommend these modules together.

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Workplace Coaching 3 - The Practice

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To provide an opportunity for participants to practise their coaching skills.
• To provide an opportunity for participants to practise using the GROW model.
• To provide an opportunity for participants to practise questioning, listening and summarising.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To provide an opportunity for participants to practise their coaching skills.
• To provide an opportunity for participants to practise using the GROW model.
• To provide an opportunity for participants to practise questioning, listening and summarising.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This is one of a series of modules that provide an in-depth introduction to Workplace Coaching. We recommend these modules together.

If you have not already run the module called, "Workplace Coaching - The How", you will need to give participants the handout before running the exercise and explain the GROW model/process to them. If you need more information on this, please refer to "Workplace Coaching - The How".

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Workplace Coaching 4 - The Plan

Time:
In total we estimate this exercise will take 40 minutes.

Aims:
• To provide an opportunity for participants to think about how they'll use the GROW model back in the workplace.
• To encourage participants to think about the questions they'll use to facilitate use of the GROW model.
• To review the GROW model.
• To review key learning points about workplace coaching.

About

Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To provide an opportunity for participants to think about how they'll use the GROW model back in the workplace.
• To encourage participants to think about the questions they'll use to facilitate use of the GROW model.
• To review the GROW model.
• To review key learning points about workplace coaching.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
Participants will need to be very familiar with the GROW coaching model before participating in this exercise. They should also have a sound understanding of when coaching is appropriate and when it is not. (The module, 'Learning - Push or Pull?' is helpful for this).

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Workplace Coaching 5 - The Record

Time:
In total we estimate this exercise will take 35 minutes.

Aims:
• To explain the importance of keeping a record of coaching sessions that is both helpful to the coach and the person being coached.
• To introduce a simple plan that participants might like to use in their coaching sessions.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 35 minutes to complete this module.

Aims:
• To explain the importance of keeping a record of coaching sessions that is both helpful to the coach and the person being coached.
• To introduce a simple plan that participants might like to use in their coaching sessions.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides a simple plan for recording the key elements of a coaching session, which can be easily replaced by an organisation's existing format, if required.

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Workplace Coaching 6 - The Review Quiz

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To remind participants of some of the key learning points about workplace coaching.
• To provide a fun but thorough review of learning.

About

Time:
The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To remind participants of some of the key learning points about workplace coaching.
• To provide a fun but thorough review of learning.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the matrerials provided.

Notes:
This module provides a useful, and fun, conclusion to any training around workplace coaching.

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