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Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To demonstrate that our perspective on a situation might be very different to someone else’s and that this does not necessarily mean one party is ‘right’ and one is ‘wrong’.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To demonstrate that our perspective on a situation might be very different to someone else’s and that this does not necessarily mean one party is ‘right’ and one is ‘wrong’.
Group Size: Can be used with groups of up to 25 participants.
Useful For: Anyone.
You'll Need: • Copies of the house pictures provided.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this activity with a group of managers of all ages. The team were struggling to gel due to the generational gaps. After some learning of the different generations I split them into their generation groups, ie Gen X, Millenials, Baby Boomers, and they engaged in this activity. It was a huge success. This provided the lightbulb moment where they all accepted that different perspectives are relevant in their working environment. Where there is no right perspective, but simply a different view. Excellent activity.
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Tracy Windross
rated this item with 5 stars.
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I used this for a workshop on Performance Management to let managers see that their view may not be the only view of an individual or their performance. It was great fun to do, but also the team kept referring back to the activity throughout the day, which was great. Really got them thinking which was good.
It is easy to use, and I will definitely be using it again in future workshops.
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Pauline Weddell
rated this item with 5 stars.
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I used this as an after lunch exercise to keep people on their feet and working in teams straight away. It followed a session about making assumptions and preceded a session on challenging assumptions and being curious, asking effective questions. It slotted in really well and worked as the perfect short exercise, energiser and thought provoker.
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Naomi Coleman
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To energise a group. • To test participants’ abilities to work together quickly to solve a simple problem. • To introduce the concept of continuous improvement.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To energise a group. • To test participants’ abilities to work together quickly to solve a simple problem. • To introduce the concept of continuous improvement.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: All participants.
You'll Need: • Nothing other than the materials provided.
Notes: This simple activity is one you can return to several times in your training to demonstrate the principles of continuous improvement. Provided you have more than one team, this activity adds an extra dimension to the remote delivery module, ‘Hands Up, Line Up! ’ by encouraging participants to reflect on how a silo mentality might impact continuous improvement.
Remote/Virtual Delivery: The Remote Delivery version of this module available in Trainers’ Library is called ‘Hands Up, Line Up!’.
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This is a really good activity and gets people thinking differently. It can be a difficult one to manage if numbers of learners suddenly change but thats just another example of problem solving
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Laura Otten
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To explore the kind of behaviours that are needed to be an effective contributor to online meetings or conference calls.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To explore the kind of behaviours that are needed to be an effective contributor to online meetings or conference calls.
Group Size: Can be used with groups of up to 25 participants.
Useful For: Anyone.
You'll Need: • Flipchart, pens and sticky notes for all participants.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To welcome the participants. • To introduce the facilitator(s) and participants to each other. • To introduce the facilities. • To agree the course objectives and timetable.
About
Time: This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To welcome the participants. • To introduce the facilitator(s) and participants to each other. • To introduce the facilities. • To agree the course objectives and timetable.
Group Size: This module is suitable for use with groups of almost any size.
You'll Need: Nothing, other than the materials provided.
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I used 'course introduction' with a group on a departmental awayday. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. The 'expectations of each other' allowed discussion of acceptable and desirable behaviour to be clearly stated in a department where several staff members are overbearing and dominatiing in such meetings usually. The main content of the day was more fruitful once this had happened.
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Serena Yeo
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To allow participants to articulate their own ideas about their strengths and what they can bring to the group. • To understand how others in the group think of themselves and their strengths.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To allow participants to articulate their own ideas about their strengths and what they can bring to the group. • To understand how others in the group think of themselves and their strengths.
Group Size: Suitable for use with groups of almost any size.
You'll Need: • A box of random items – enough to give every participant a choice.
Notes: This is a great exercise to use where you want to encourage participants to think creatively.
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I used this in a face-to-face leadership training session, opening of module 1. We also used it for the opening of a graduate workshop. I gathered a large selection of items, and also included a few various images on postcards. I placed them all in a large cardboard box.
It worked quite well, however I found it took some people quite a bit of time to select items. Often one or two particular items were wanted by everyone. It may have worked better placing all the items spread out on a table and perhaps adding in a coffee break as time to think about the items they would select. We did learn a few things about people we might not have otherwise.
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Zoe Horwood
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To encourage participants to consider their experiences as a customer. • To identify ways in which poor customer service could have been improved. • To briefly consider the impact of poor customer service.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To encourage participants to consider their experiences as a customer. • To identify ways in which poor customer service could have been improved. • To briefly consider the impact of poor customer service.
Group Size: This module is suitable for use with groups of up to 20 participants.
You'll Need: • A series of cards (or pieces of paper); some need to be marked with a cross, others with a tick and the rest with a dash (-). You will need one card for each participant.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To consider the impact poor customer service can have on an organisation's reputation.
About
Time: This exercise will take about 10 minutes to run. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Aims: • To consider the impact poor customer service can have on an organisation's reputation. Group Size: This module is suitable for use with groups of up to 20 participants. You'll Need: Flipchart paper and pens.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To explore the difference between optimistic and pessimistic behaviour. • To understand the kind of actions to take in order to be more optimistic.
About
Time: This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To explore the difference between optimistic and pessimistic behaviour. • To understand the kind of actions to take in order to be more optimistic.
Group Size: Can be used with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: • Nothing other than the materials provided.
Notes: This activity can be run on its own or as a follow on to The Charity Challenge .
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 25 minutes.
Aims: • To demonstrate the importance of asking the right questions when trying to understand another’s perspective.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims: • To demonstrate the importance of asking the right questions when trying to understand another’s perspective.
Group Size: This module can be used with groups of almost any size.
Useful For: Anyone.
You'll Need: • Drawing equipment for your participants.
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This is such a good activity, fun and makes for really effective learning. I used this as part of a training course to encourage phone based customer service people to ask more questions to build company brand awareness and spot opportunities to pass to sales.
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Clare Bell
rated this item with 5 stars.
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This is such a good activity, fun and makes for really effective learning. I used this as part of a training course to encourage phone based customer service people to ask more questions to build company brand awareness and spot opportunities to pass to sales.
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Clare Bell
rated this item with 5 stars.
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I used this virtually with a team as an icebreaker at the start of a course around successful business partnering. It worked really well to get people to think about the types of questions they need to ask their stakeholders. Great exercise!
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Elaine Stephens
rated this item with 5 stars.
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This is a great exercise for demonstrating the importance of thinking about the types of question you need to ask to get the information you need. It is also a fun activity, highly engaging and a great way to get energy levels back up during a session.
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Louise Ramsey
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To test participants accuracy under pressure when working in teams. • To reflect on how they could have improved their performance.
About
Time: This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To test participants accuracy under pressure when working in teams. • To reflect on how they could have improved their performance.
Group Size: This module can be used with groups of almost any size.
Useful For: Anyone.
You'll Need: • One set of the Name Cards per team, which you will need to cut out beforehand. • The PowerPoint slides of challenges, provided.
Notes: This game is best played in teams with 3-5 participants in each. Please note, this exercise may not be suitable if you have participants who suffer from colour-blindness, or who are visually impaired.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims: • To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Everyone who interacts with others at work.
You'll Need: • 2 different colour pens for each participant (to complete the handout).
Notes: A great exercise to demonstrate our role in conflict with others. It’s designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. It is also a useful addition to Emotional Intelligence training. We do recommend that you practice reading Flenda’s Tale aloud a couple of times before using this exercise.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this activity to start to bring together key learnings, it was a follow on from Transactional Analysis, it was a really nice link in terms of the 'How i interact' to the 'Impact I have' with our behaviors being the focus. It linked well as the course was for a Sales audience who rely on relationships but often forgot internal relationships as they are client facing. The positioning at the start set this up nicely and I labored a little more on the fact it doesn't need to be a broken relationships, all relationships can be improved which set a different tone for some, a really nice view which went down well. Some great conversations came from it which we explored in the debrief.
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Kirsty Marshall
rated this item with 5 stars.
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Great example of how changing your own behaviour can impact the behaviours of others. Very impactful exercise.
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Michelle Maidens
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To encourage participants to share information about themselves. • To build rapport among participants. • To start to identify core communication skills. • To explore the use of the communication loop.
About
Time: This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To encourage participants to share information about themselves. • To build rapport among participants. • To start to identify core communication skills. • To explore the use of the communication loop.
Group Size: This module is suitable for use with groups of up to 25 participants.
You'll Need: • You might find it useful to pre-prepare a flipchart with the questions participants will be answering written on it.
Notes: This exercise takes longer to run with larger groups.
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This is a really effective ice-breaker for the start of any training programme. I have used it many times. I particuarly use it when covering rapport in a session. Recently used in appraisal training to emphasise the need for rapport and key skills of questioning and listening. It also helps people get to know each other across an organsation where they don't usually meet.
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Clare Bell
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To explore how participants perceive their role in the team and if they adopt a similar approach away from work. • To explore how their colleagues perceive their own roles in the team and if this differs away from work. • To understand the importance of diversity of skills and abilities within a successful team.
About
Time: This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To explore how participants perceive their role in the team and if they adopt a similar approach away from work. • To explore how their colleagues perceive their own roles in the team and if this differs away from work. • To understand the importance of diversity of skills and abilities within a successful team.
Group Size: Suitable for use with pre-existing teams of up to 15 team members.
You'll Need: • One set of My Role Cards per 8 participants, blu tack and flipchart.
Notes: This exercise is designed for pre-existing teams, especially if they need to work more effectively together.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To encourage participants to share information about themselves. • To test participant's knowledge of each other. • To encourage participants to see beyond their existing perceptions of others.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To encourage participants to share information about themselves. • To test participant's knowledge of each other. • To encourage participants to see beyond their existing perceptions of others.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: • A pen and post-it notes for each participant.
Notes: For a similar activity, with a different approach, you might like to look at True Lies .
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I really enjoyed watching delegates as they found out different things about their colleagues. The whole team were roaring in laughter at, not only the statements but their guesses.
I used this on another team, but swapped it round a little. I had all delegates pass tp me what their truth & lie was. I then read them all out to the team for them to guess, firstly the truth and secondly who it belonged to. This took a little longer, but it was also a great hit with the delegates.
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Tracy Windross
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To explore what participants believe needs to happen when there is conflict between colleagues. • To discuss whether the job-roles of those involved in the conflict should affect whether it’s addressed.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To explore what participants believe needs to happen when there is conflict between colleagues. • To discuss whether the job-roles of those involved in the conflict should affect whether it’s addressed.
Group Size: This module can be used with groups of up to 24 participants.
Useful For: Anyone.
You'll Need: • Nothing other than the materials provided.
Notes: This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To explore how participants see their role in the team. • To allow participants to share what they think they personally contribute to the team. • To understand the importance of diversity within a successful team.
About
Time: This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To explore how participants see their role in the team. • To allow participants to share what they think they personally contribute to the team. • To understand the importance of diversity within a successful team.
Group Size: Can be used with groups of up to 24 participants.
Useful For: Pre-existing teams.
You'll Need: • Flipchart paper and pens for each participant.
Notes: This exercise is designed for pre-existing teams, and especially those that may need to work more effectively together. If you have more than 10 participants, you may need to allow extra time for this activity.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To explore what it feels like when a colleague adopts a pessimistic attitude. • To understand how pessimism can impact the likelihood of success.
About
Time: This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To explore what it feels like when a colleague adopts a pessimistic attitude. • To understand how pessimism can impact the likelihood of success.
Group Size: Can be used with groups of up to 25 participants.
Useful For: Teams.
You'll Need: • Flipchart paper and a pen.
Notes: This icebreaker is really only suitable for use when running in-house training with an established team. To make it more credible, we suggest running this activity immediately after a break (and make sure you’re absent from the learners for part of that break). It works best when it is followed up with Describing Your Glass - Optimism vs Pessimism , as that module focuses on the positive steps that can be taken to develop optimism as a skill.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To demonstrate the importance of teamwork. • To show how, by working together, we have the potential to achieve more. • To encourage participants to consider the dangers of an overly competitive workplace culture.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes for completion.
Aims: • To demonstrate the importance of teamwork. • To show how, by working together, we have the potential to achieve more. • To encourage participants to consider the dangers of an overly competitive workplace culture.
Group Size: This module is suitable for use with groups of up to 25 participants.
You'll Need: • 1 game board, 1 die and 1 counter per team (with up to 8 participants in each team). • Prizes of wrapped sweets/chocolates.
Notes: This exercise can be followed by The Wheel - The Importance of Teamwork (Review) , found in the Review Activities section of Trainers' Library.For a more challenging version of the exercise with more in-depth learning there's The Wheel - The Importance of Teamwork, found in the Team Building section of Trainers' Library.
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Time:
In total we estimate this exercise will take 25 minutes.
Aims: • To reflect on how effective communication relies on more than words.
About
Time: This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 25 minutes for completion.
Aims: • To reflect on how effective communication relies on more than words.
Group Size: This module can be used with groups of almost any size.
Useful For: Anyone.
You'll Need: • A flipchart and a set of coloured flipchart pens (see the image in the Handout for the required colours to include in the set of pens).
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Time:
In total we estimate this exercise will take 15 minutes.
Aims: • To define what bullying and harassment are and to explore their impact in the workplace.
About
Time: This exercise will take about 5 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims: • To define what bullying and harassment are and to explore their impact in the workplace.
Group Size: This module can be used with groups of almost any size.
Useful For: Anyone.
You'll Need: • To prepare flipcharts containing ACAS’ definitions of bullying and of harassment if you don’t wish to use the PowerPoint slides provided.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To encourage the team to think about the team's strengths and weaknesses. • To identify behaviour that the team needs to change.
About
Time: This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes for completion.
Aims: • To encourage the team to think about the team's strengths and weaknesses. • To identify behaviour that the team needs to change.
Group Size: This module is suitable for use with groups of up to 20 participants.
You'll Need: • Nothing other than the materials provided.
Notes: This exercise is designed for teams that normally work together.
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I have used this exercise a number of times. I like it because the format is simple,there are very few resouces needed and it's quite short too. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants.
I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically.
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Bernadette Walsh
rated this item with 4 stars.
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