|
|
|
8:45 AM |
Assertiveness Word Search
This module is expected to last for
15 minutes
Aims:
• To help participants identify some of the key themes they’ll be exploring in the forthcoming training around assertiveness.
Notes
Have copies on the table for each participant as they arrive and invite them to start completing it whilst you wait for the full group. This is a good way of getting people to start thinking about the topic for the day.
|
|
|
|
|
9:45 AM |
The Cost of Negative Thinking
This module is expected to last for
15 minutes
Aims:
• To identify the frequency of negative thoughts in our ‘inner dialogue’ and understand the impact these have on performance.
• To recognise situations or circumstances that might trigger anxieties and negative thoughts.
Notes
Explain that on the subject of assertive behaviour, we need to realise that sometimes we are our own worst enemy. Sometimes the doubt and anxiety we have comes from within us.
This simple activity will help us notice when this happens today – and therefore what we might choose to do about it going forward.
|
|
|
10:00 AM |
What is Assertiveness?
This module is expected to last for
40 minutes
Aims:
• To define assertiveness.
• To identify the main characteristics of assertiveness.
• To distinguish assertive behaviour from aggressive and submissive behaviours.
|
|
|
11:00 AM |
The Importance of Assertiveness
This module is expected to last for
30 minutes
Aims:
• To build an understanding of the importance and value of assertive and responsive behaviour.
• To build an understanding of the impact of assertive behaviour on ourselves and others.
|
|
|
11:30 AM |
Who's Assertive?
This module is expected to last for
25 minutes
Aims:
• To encourage participants to think about the behaviours exhibited by assertive people.
• To encourage participants to think about the characteristics of submissive and aggressive behaviours.
|
|
|
11:55 AM |
How Assertive Are You?
This module is expected to last for
30 minutes
Aims:
• To help participants understand their current use of assertive behaviour and identify areas for improvement.
Notes
After this module, encourage participants to take 10 minutes before the lunch break to reflect on what has been discussed so far. Ask them to think about the self-assessment they have just done and review the list of assertive behaviours and traits you produced earlier.
Remind them of the cost of negative thinking and the impact that negative thinking can have on our outward behaviours.
Suggest participants may want to start jotting down a few personal action points or key learning points that they want to take away with them.
|
|
|
1:25 PM |
Dealing with Aggressive Behaviour
This module is expected to last for
50 minutes
Aims:
• To help participants develop guidelines for dealing assertively with aggressive behaviour.
• To encourage participants to develop and demonstrate one appropriate and one inappropriate response to aggressive behaviour.
|
|
|
2:10 PM |
Making and Refusing Requests
This module is expected to last for
30 minutes
Aims:
• To draw up some guidelines for making and refusing requests.
• To describe and practise a number of assertiveness techniques.
• To test participants’ understanding of assertive behaviour.
Notes
At the end of this module, allow five minutes for participants to reflect on the negative thinking activity from the morning and personal action plans.
|
|
|
3:00 PM |
Introduction to Transactional Analysis
This module is expected to last for
65 minutes
Aims:
• To provide participants with a way of understanding behaviour and improving communication.
• To provide a very basic introduction to transactional analysis.
Notes
At the end of this module, take five minutes to check that everyone is is comfortable with what has been covered so far today and allow them to make any notes on their personal development plans.
|
|
|
4:05 PM |
Facing up to Challenges - Assertiveness Role-Play
This module is expected to last for
90 minutes
Aims:
• To provide participants with an opportunity to practise responding assertively to a range of situations.
Notes
Use this as a role-play activity, asking participants to work in a group of 3 – role player, recipient and observer. Use the facilitation questions at the end to summarise key learning points and agree appropriate behaviours.
Afterwards, review the Cost of Negative Thinking (morning activity). Remind participants that our behaviour (external) is influenced by our thoughts (internal). Thinking negative thoughts will affect our behaviour in a negative way.
Tell them that now the hard work really starts, putting into practice what we have covered here today, but out there in the real world!
|
|