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9:00 AM |
The Cracked Pot - The Balancing Act of Performance Management
This module is expected to last for
20 minutes
Aims: • To explore the impact on the wider team if under performance isn't effectively addressed. • To understand why performance management is also about effectively using all the skills within their team.
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9:30 AM |
Objectives – The SMART Way
This module is expected to last for
50 minutes
Aims: • To understand the importance of setting clear performance objectives for team members. • To understand what makes an objective SMART.
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10:35 AM |
Using SMART Objectives
This module is expected to last for
50 minutes
Aims: • To discover how to apply SMART when agreeing objectives for team members.
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11:25 AM |
Why Feedback Matters
This module is expected to last for
20 minutes
Aims: • To demonstrate the difference effective feedback can make to someone’s performance.
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11:40 AM |
AIDing Feedback (Why Do I Always Get Them?)
This module is expected to last for
60 minutes
Aims: • To define what effective feedback is. • To introduce participants to the AID model for giving feedback. • To give participants an opportunity to practise giving feedback using the AID model.
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12:40 PM |
Re-Scripting Feedback
This module is expected to last for
50 minutes
Aims: • To encourage participants to consider the art of feedback and to ensure their feedback is appropriate and objective. • To enable participants to identify useful, helpful, constructive feedback. • To clarify what makes useful, constructive feedback. • To develop participants ability to give constructive feedback. • To consider how it feels to be on the receiving end of destructive or unhelpful feedback.
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2:15 PM |
Trouble at the Inn - Managing Poor Performance
This module is expected to last for
180 minutes
Aims: • To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches. • To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards. • To consider the implications of not taking action to improve poor performance.
Notes
Take a break before the debrief.
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4:45 PM |
Postcard Review - Post-Training Review
This module is expected to last for
15 minutes
Aims: • To remind participants of key learning points from the training and/or their action points.
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