Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To demonstrate the importance of summary and clarification in effective communication.
• To test participants' ability to listen effectively, check understanding and summarise key points back to the person delivering information to them.
• To briefly consider some of the barriers to effective listening and techniques for minimising these.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff up to supervisory level.

You'll Need:
Nothing other than the materials provided.

Notes:
This exercise can be used as an effective icebreaker to training where listening skills are covered or are particularly important.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library - Special Offers - Attention to Detail.