Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 70 minutes for this module.

Aims:
• To generate ideas for improving customer service, a process, department, business…any aspect of a business or organisation.
• To encourage participants to think from different angles.

Group Size:
This module can be used with groups of almost any size.

Useful For:
Anyone who wants to generate ideas for continuous improvement.

You'll Need:
• A set of ‘Brainstorm Bench’ cards.

Notes:
Although the brainstorm/discussion activity and discussion can be completed in 40 minutes, we strongly recommend adding the action planning activity outlined at the end of the module, which adds a further 30 minutes, unless this is incorporated elsewhere in your training.

We’ve included some wacky questions in the set of Brainstorm Bench cards. These are in blue to make them easier to identify, so you can decide if you’d like to include them.

Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.