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Profile for Nicola Richardson

Nicola Richardson

The People Mentor

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Worked for HMRC leading and managing teams for over 33 years.
The last role - responsibility for identifying waste in processes, transforming to efficient methods and evaluating digital solutions to assist HMRC to meet the current and future demands, give great customer service within the areas of Business Tax and support the business to streamline and engage with its employees and key stakeholders. Worked across Customs to understand the impact of the UK leaving the EU. Leading in bringing in a key change to assist with the EU transition. High Performer of the Year 2020

Previous Role - Responsible for 3 areas within Business Tax, leading a key project team to identify major improvements to the services provided which are now in implementation. Worked with key external and internal stakeholders including other Government departments.

40 years of leading and managing within small and large businesses.
Chartered Management Institute Level 7 Diploma in Strategic Leadership and Management
Chartered Management Institute Level 7 Diploma in Professional Consulting

The People Mentor has been in place and providing support to SMEs since December 2015.

"Nicola is an excellent facilitator and trainer. She has worked alongside #YesSheCan numerous times and I wouldn't hesitate in recommending her to support my business contacts.

She is insightful and thoughtful in her approach but also realistic with a great sense of humour which helps when discussing difficult topics." Sophie Turner of Yes She Can

"Nicola put together an excellent Management Essentials course and proactively found a way to deliver this despite the lockdown. The material was wide-ranging and well put together and delivered in an engaging way, encouraging team working and enabling us to learn from others' experiences. I was impressed with Nicola's depth of knowledge and passion for her subject. You can tell she's truly motivated to fill the workplace with better managers and her engagement is personal and committed, going the extra mile in recommendations for each person." Sue Phipps

"I had the opportunity to participate in the Managing a virtual Team session webinar presented by Nicola.
Nicola provided us with an enriching online course during the Covid-19 pandemic, in order to help people to adapt their new routine working from home, which right away was a very generous attitude of her.
The content of the webinar and the material she had shared with us was very useful and her leading of the programme was striking." Gabriela Cruz