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Is your Customer Service Diamond or Glass?

I recently needed to book a restaurant as part of our team’s get together in November, when we’ll be having our annual strategy day and celebrating Christmas. (It’s a bit....



Rod Webb
September 24 2024
 
Focus On: Murder at Glasstap Grange

Who doesn’t love a great murder mystery game? Whether it’s Agatha Christie, Cluedo (Clue if you’re in America), a dinner party game, or the latest TV mini-series, we seem....



Rod Webb
September 10 2024
 
The Art of Catastrophising

Let me tell you about a terrible evening I had recently. I wanted to tackle the weeds and overgrowth in my newly acquired field, which had been empty for years. The weeds....



Rod Webb
August 20 2024
 
Focus on – Making Meetings Better

Meetings: Love them or hate them, they’re a part of business life. And they take up a lot of time. Often more time than they should.

We’ve probab....



Rod Webb
August 6 2024
 
Why are people so bad at giving feedback?

The vast majority of Trainers’ Library customers renew their membership year after year after year. But of cour....



Rod Webb
July 16 2024
 
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