Essential, Pro and Enterprise members can all stream these videos.
Pro and Enterprise members can now send their participants a link to view these videos. Just click on the Copy Link button and send the link to your participants.
Enterprise Members can also download the video by clicking on the Download button.
Learners are provided with a framework to help them respond to written complaints in a positive and constructive way.
Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.