Why Do I Always Get Them?
In the Café
00:00:15 Café Owner
Hello.
00:00:17 Café Owner
When I saw your friend, I wondered if you'd be in too.
00:00:19 Café Owner
How's your mother?
00:00:20 Steph
Oh, yeah, she's a lot better, thanks.
00:00:24 Steph
They're hoping to let her out tomorrow.
00:00:26 Café Owner
Oh, that's good news.
00:00:28 Café Owner
What can I get for you today?
00:00:30 Steph
A large cappuccino decaf with an extra shot.
00:00:33 Café Owner
Would you like chocolate or cinnamon sprinkles?
00:00:35 Café Owner
I think you had cinnamon last time.
00:00:38 Steph
You've got a good memory.
00:00:40 Steph
I think I'll revert to the chocolate.
00:00:42 Steph
The cinnamon was a bit left of field for me, I think.
In the Shop
00:00:46 Stella (Shop Assistant)
We must catch up sometime.
00:00:49 Stella (Shop Assistant)
Yeah, okay. Bye.
00:00:55 Mark
Hi, I bought this shirt for you the day before yesterday.
00:00:58 Mark
Unfortunately, I went to wear it for the first time this
morning and the button just fell off. See?
00:01:02 Mark
I wanted to exchange it, but I can't find any others this
size, so can I just have a refund, please?
00:01:07 Stella (Shop Assistant)
Can't your wife sew it on for you?
00:01:11 Mark
I don't have a wife.
00:01:14 Stella (Shop Assistant)
Well, haven't you got a needle and thread?
00:01:16 Stella (Shop Assistant)
Can't you sew it on for yourself?
00:01:18 Mark
Yeah, I probably could, but if I did that and everyone else
did that, there'd be no incentive for you to improve the quality of your
products.
00:01:23 Stella (Shop Assistant)
Buttons fall off sometimes; it's not a quality issue.
00:01:27 Mark
Of course, buttons fall off eventually, but not usually the
first time you put a shirt on.
00:01:30 Stella (Shop Assistant)
I can't give you a refund.
00:01:32 Stella (Shop Assistant)
It's not a quality issue.
00:01:33 Mark
I don't accept that.
00:01:34 Mark
Look, here's the receipt.
00:01:37 Stella (Shop Assistant)
It’s not a quality issue.
00:01:38 Stella (Shop Assistant)
I'm not giving you a refund.
00:01:40 Mark
Well, we seem to have reached an impasse because I'm not
leaving without one.
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