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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To have a clear definition of networking. • To provide some simple hints and tips for networking.
About
Time: The exercises in this module will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.
Aims: • To have a clear definition of networking. • To provide some simple hints and tips for networking.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: When running this module we strongly recommend that before the session commences you unobtrusively observe the participants as they mingle and take their seats to see how much interaction and dialogue takes place. It is helpful to assess how well participants know each other already.
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. This exercise was used after the initial ice breaking phase for which the ‘snap’ exercise and the ‘identifying networks’ exercises were used. Having completed the two earlier exercises, delegates were asked to reflect on their networking ‘habits’ as suggested in the discussion points. Almost as soon as they were mentioned, the delegates looked around at each other having realised what the important message was! In the majority of instances, they favoured the safety of ‘knowns’ and habits rather than the excitement of the potentially challenging ‘unknowns’. The exercise produced some unexpected results but most were relevant to the majority of delegates. The exercise on networking practices – good and bad, produced a very good selection of practices mostly drawn from personal experience and a good debate ensued. At the end of the various discussions, I introduced the aide memoire which was very well received by all delegates.
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Paul Brennan
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To encourage participants to think about how and what they communicate to customers, using a slightly unusual perspective. • To encourage participants to think about the language they use when communicating with customers. • To show that all communication tells the customer something about the organisation, and that sometimes that’s not the intended message. • To demonstrate how brand is affected by every piece of communication leaving the organisation.
About
Time: The exercise in this module will take about 25 minutes to complete (but can be shortened if necessary). In total, allowing for discussion, we recommend allowing 50 minutes to complete this module. Aims: • To encourage participants to think about how and what they communicate to customers, using a slightly unusual perspective. • To encourage participants to think about the language they use when communicating with customers. • To show that all communication tells the customer something about the organisation, and that sometimes that’s not the intended message. • To demonstrate how brand is affected by every piece of communication leaving the organisation. Group Size: This module is suitable for use with groups of almost any size (working in small teams of ideally fewer than 6 people). Useful For: Staff at all levels. You'll Need: • A set of ‘Sign of the Times’ cards with enough for at least two cards for each team. (If you’re working with a very large group you may need more than one set.)You might like to add your own signs to the exercise, perhaps including some from the organisation itself. • Plenty of sheets of flipchart paper. • Coloured marker pens. • Blu-tak.
Notes: This is a powerful exercise that really gets participants to think about the way organisations communicate. It is a useful addition to any customer service training but it is of particular use with groups that are responsible for brand and the way the organisation portrays itself to the outside world. This could be managers within the marketing department, branch managers, recruitment managers etc. It is suitable for all types of organisation, including public and charitable bodies. Please Note: The Sign of the Times Cards are a particularly large file (10mb) and may take a few minutes to download.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I recently used this exercise as part of an online workshop on recruitment for SME owners who were looking to take on new employees. I used it to highlight how the messages that companies put out to the public can influence what people think of them, and used that to move into talking about how their job ads reflected on the business. Linking marketing a product, or consumer branding to how they marketed a vacancy seemed to resonate very well, so will definitely use it again.
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Louise Holloway
rated this item with 5 stars.
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I recently used A Sign of the Times activity for a newly formed recruitment team. I used it as a short interactive activity to get the team to see how confusing some messages can be, or how images don't always match with the words displayed.
It was great for generating discussion and debate and acted as an ice-breaker as well as it pulled everyone into the conversation.
I would use this again as I have now laminated the pictures so that I don't have to print off each time I run it.
We actually spent about 30 mins on this and the team had the cards displayed on the walls for the remainder of the week.
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Pauline Weddell
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.
About
Time: The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.
Group Size: This module can be used with groups of between 4 to 18 participants.
Useful For: Learners who are brand new managers (or very soon will be), particularly if they have been promoted from within the team.
You'll Need: • Playing pieces, one per team. • Small prize for the winning team. • 60 second timer or stopwatch. • Facilitator Traffic Lights. • At a Crossroads Conundrum Cards. • At a Crossroads Diversion Cards (3 per team). • At a Crossroads Game Board. • At a Crossroads Suggested Answers (for the facilitator).
Notes: This exercise is suitable for use with groups of up to 18 participants. It is run as a competitive game, which is a race to the finish and played in teams of two or three players. We do not recommend having teams with more than three participants. All the scenarios contained in the cards are based on actual experiences faced by managers in their first year of managing a team. It is a particularly useful exercise for people who have been promoted from within the team to become the manager and who are struggling to adapt to their new role with people who were once their peers.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I recently used this during a two day introduction to management course. The participants loved and it was a great resource to use that was fun but achieved important, relevant learning outcomes. This will be a resource that I will continue to use with the added advantage that the gameboard can be used with the performance management cards, when I run the next course for managers on coaching and mentoring.
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Sue Bartlett
rated this item with 5 stars.
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On Tuesday this week I used the At a Crossroads activity from Trainers Library with a group of 4 newly appointed managers.
What a great activity. We had full interaction and the conundrum cards really threw up some challenges that the participants could relate to. It was great to be in control of the traffic lights so that we could really discuss each challenge and hear the different perspectives on how each individual would potentially deal with that challenge.
We didn't get through all the cards, however the participants have asked for round 2 at our next workshop because they enjoyed the activity so much.
I am aware that you can download the road map and cards however I made the small investment and bought the resources from Trainers Library as I know this will be used time and time again.
Great resource, easy & fun to use and definitely encouraged much debate and thinking.
If you've not used it then try it.
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Pauline Weddell
rated this item with 5 stars.
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This exercise provides a lot of different scenarios for managers to consider how they would respond.
I have used a slightly adapted version of this exercise as a warm up for management development training. I have a series of workshops focussing on different aspects of management behaviours, with the same group of participants each time, and used this as a warm up exercise for workshop 2. Instead of using the board, I asked the teams to pick a card from the deck and read it out. Team A picks and reads then Teams B and C have 30 seconds to come up with a response. Team A picks their favourite response and awards that team a point. Then move on to Team B. I repeat this to cover 9 randomly picked cards. Each card read gives an opportunity for discussion around the best way to handle the situation.
As there are so many cards, I will probably repeat this as the warm up for workshops 3 and 4 too.
Another great resource from Trainers' Library!
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Lisa Lester
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To explore some of the challenges participants will face whilst managing the performance of individuals in their team.
About
Time: The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To explore some of the challenges participants will face whilst managing the performance of individuals in their team.
Group Size: This module can be used with groups of between 4 to 18 participants.
Useful For: Anyone who is responsible for the performance of others, or who soon will be.
You'll Need: • Playing pieces, one per team. • Small prize for the winning team. • 60 second timer or stopwatch. • Facilitator Traffic Lights. • Conundrum Cards. • Diversion Cards (3 per team). • Game Board. • Suggested Answers (for the facilitator).
Notes: This exercise is suitable for use with groups of up to 18 participants. It’s run as a competitive game and is a race to the finish. Played in teams of 2-3 players - we do not recommend having teams with more than 3 participants.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I recently used this activity as part of a development centre for aspiring leaders. It was really well received by the group. We had about 18 people split into 6 teams. The intention had been to run the activity for 45 minutes but the group enjoyed it so much it went on for over an hour and we still hadn't got close to a winner. The scenarios generated lots of debate. I would perhaps suggest starting with smaller groups at first as it is difficult to facilitate with such large group sizes
I used the board game pack that I purchased, and whilst this did provide a nice visual to accompany the activity, the conundrum cards would have worked perfectly well without the board game if used as discussion topics. An excellent activity that is guaranteed to get the group engaged (Just make sure your answer sheet matches your conundrum cards!)
At the end of the session the group asked for a further full days session dedicated to discussing these types of scenarios and for me that says it all about how good the activity is.
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Mike Taylor
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 90 minutes.
Aims: • To encourage participants to think about how they would introduce a change programme. • To consider the importance of establishing a sense that change is essential and urgent. • To encourage participants to think about how they'll sustain change.
About
Time: This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 90 minutes to complete this module.
Aims: • To encourage participants to think about how they would introduce a change programme. • To consider the importance of establishing a sense that change is essential and urgent. • To encourage participants to think about how they'll sustain change.
Group Size: This module is suitable for use with groups of up to 15 participants.
Useful For: Managers.
You'll Need: Nothing other than the materials provided.
Notes: The primary aim of this exercise is to encourage participants to think about how they would introduce and communicate the need for change, and how they would manage the process of change, rather than to think, in detail, about what changes need to be made. However, if you prefer to give this exercise a broader perspective to include elements of strategic thinking and project management, you may wish to give participants longer in order to think about and plan in some detail, how they would change the mail-order operation in Beastly Barbecues, as well as how they’d then communicate and manage that change programme.
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I introduced this exercise into a senior leadership programme where the MD was concerned about the energy of his team in embracing and driving change. The exercise went well and the customer was pleased to report that in a subsequent management meeting there was a marked boldness in relation to making change happen that he had not seen before.
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Paula Cook
rated this item with 4 stars.
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I used Beastly Barbeques within a module of a leadership programme where the focus was on delivering change. The module provided a great introduction to the topic of change management. Following the use of the case study, I took the participants through the Kotter model step-by-step and included supporting material such as SWOT and stakeholder analysis, preparing a vision statement and even a staff engagement presentation. Beastly Barbeques contained sufficient information to support discussions and apply all the supporting material to the scenario. The participants enjoyed the session and were able to apply the learning to their own workplace despite this being very different to the organisation described.
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Previous Member
rated this item with 4 stars.
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You know the scene. Last minute call, desperate client – “I need a change management module for team leaders for next week. Can you help me out please?” You agree, look at your existing material and somehow it seems a bit flat and stale. So what do you do? You go to Trainers Library, browse and download “Beastly Barbecues”. That’s just what I did for a session with six public sector team leaders. Here are my thoughts: 1) Clear introductions and guidance. 2) Fun and meaty case study. 3) I ran it with just one team, adjusted timings accordingly and didn’t use the feedback sheet. No problems at all. 4) Group dived straight into it and therefore, some useful added learning points about taking some time to agree a process before going straight into analysis. Useful tip for problem-solving. 5) Although there was the tendency to plunge straight into detail, the case study engendered much useful discussion and the group pulled out key principles. 6) The case study kept them absorbed and interested throughout. 7) Learning points are telling and enabled me to integrate them into a simple model for explaining and developing change management approaches. 8) The group was enthusiastic about “the reality” of it, even though the context was very different from their own working context.
9) Evaluation at the end of the day was very positive and specifically highlighted the values of the case study. 10) A good time was had by all!
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Previous Member
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To help participants recognise the difference between features and benefits. • To demonstrate the importance of identifying customer needs and selling to these.
About
Time: The exercise in this module can be completed within 10 minutes. In total, allowing for discussion, we recommend allowing 30 minutes to complete the module.
Aims: • To help participants recognise the difference between features and benefits. • To demonstrate the importance of identifying customer needs and selling to these.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: Whilst this module has been designed with sales staff in mind, it is equally applicable to anyone who needs to think about how they influence others.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To explain the importance of understanding the needs and priorities of those we seek to influence.
About
Time: The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims: • To explain the importance of understanding the needs and priorities of those we seek to influence.
Group Size: This module can be used with groups of almost any size.
Useful For: Staff at all levels.
You'll Need: • Flipchart paper, pens and post-it notes.
Notes: This module works particularly well when paired with Just Beat It or Sweet Talking.
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To encourage participants to look at competitors and what they are offering. • To identify the benefits and unique selling points of the product or service participants sell.
About
Time: The exercise in this module can be completed within 45 minutes. In total, allowing for discussion, we recommend allowing 60 minutes to complete the module.
Aims: • To encourage participants to look at competitors and what they are offering. • To identify the benefits and unique selling points of the product or service participants sell.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: • Competitor brochures and Internet access.
Notes: This is a simple exercise, but an important one. Most sales people understand the importance of knowing their own product, but they often have a patchy picture of their competitors' offerings. Participants will need access to the internet for this exercise.
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Time:
In total we estimate this exercise will take 45 minutes.
Aims: • To demonstrate the fact that people have different 'maps' of the world. • To show how information can be misinterpreted. • To demonstrate the impact of misinterpretation on rapport and the ability to negotiate.
About
Time: The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module.
Aims: • To demonstrate the fact that people have different 'maps' of the world. • To show how information can be misinterpreted. • To demonstrate the impact of misinterpretation on rapport and the ability to negotiate.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: This is intended as a thought provoking discussion based module that looks at the assumptions we make and how our individual perspective of the world can impact upon negotiations. You will need to handle this session with care and sensitivity acknowledging the different viewpoints that arise.
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This was an excellent activity to use after 'Negotiation Based on Position'; it flowed on well and the delegates felt that this was the main learning from the day because it got them to think about negotiating from a different perspective and also how and why they negotiate the way they do. I liked the different parts to this activity which allowed the group to complete individual tasks to complete a whole learning on the topic.
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Previous Member
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To help participants understand the importance of only using discounts at the appropriate point in the sales process and the risks of using them too soon. • To help participants understand how buyers attach value and the relationship between value, desire and discounts.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To help participants understand the importance of only using discounts at the appropriate point in the sales process and the risks of using them too soon. • To help participants understand how buyers attach value and the relationship between value, desire and discounts.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Anyone involved in sales.
You'll Need: • To prepare one set of Sales Process Cards for each team participating. (We recommend laminating the cards so they can be reused.)
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To enable participants to test their communication skills. • To test participants’ abilities to get their point across effectively whilst building an understanding of others’ feelings.
About
Time: The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To enable participants to test their communication skills. • To test participants’ abilities to get their point across effectively whilst building an understanding of others’ feelings.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: • Ideally, you will have breakout space for the teams to hold their discussions away from the other team(s).
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • To help sales professionals recognise and understand the barriers they must overcome. • To help participants plan a sales approach that is empathetic and engaging. • To help participants plan a strategy that addresses customers concerns and quickly lets the customer know what’s in it for them.
About
Time: The exercise in this module can be completed in about 55 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • To help sales professionals recognise and understand the barriers they must overcome. • To help participants plan a sales approach that is empathetic and engaging. • To help participants plan a strategy that addresses customers concerns and quickly lets the customer know what’s in it for them.
Group Size: This module can be used with groups of up to 14 participants.
Useful For: Anyone involved in sales, particularly telephone-based sales.
You'll Need: • A flipchart and pens for each team.
Notes: We’d like to thank Giles Smith of PGL Travel for his help developing this exercise, which was born on a Trainers’ Library Masterclass.
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Time:
In total we estimate this exercise will take 100 minutes.
Aims: • To develop an understanding of the importance of awareness of others, the second strand of emotional intelligence. • To allow participants to practice empathy as a skill.
About
Time: The exercises in this module can be completed in about 80 minutes. In total, allowing for discussion, we recommend allowing about 100 minutes for this module.
Aims: • To develop an understanding of the importance of awareness of others, the second strand of emotional intelligence. • To allow participants to practice empathy as a skill.
Group Size: This module is suitable for use with groups of up to about 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: This module forms Part 2 of a two-part introduction to emotional intelligence. This part examines interpersonal intelligence – being able to distinguish other people’s emotions, moods and temperaments. Part 1 looks at intra-personal intelligence - self-awareness and the ability to notice and regulate or manage our own emotional state or mood. This module can also be used alone, for example as part of a customer service skills course, to explore the importance and value of empathy as a skill. Before using this module it is important to have an understanding of emotional intelligence and the effects of discussing it with a group of participants. You will find Mike Bagshaw’s Article in Trainer’s Library useful for this.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this module following part 1, for a team to be more aware about how their own emotions may affect others, and how they can empathise with each other. One of the learning points that came out was the fact they used these skills with their 'clients' but not with one another. I'm going to use it again as part of a Resilience session.
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Roxanne Moran
rated this item with 5 stars.
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I used this module along with Part 1 Self-Awareness when running a session on emotional intelligence. The empathy exercise in this module worked really well it worked well to discus the difference between empathy and sympathy and how you don't have to agree with someone to be empathetic and what it felt like to get feedback with empathy and then with no empathy. i received some positive feedback following the session.
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Shirley Palmer
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 40 minutes for this module.
Aims: • To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Everyone who interacts with others at work.
You'll Need: • 2 different colour pens for each participant (to complete the handout).
Notes: A great exercise to demonstrate our role in conflict with others. It’s designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. It is also a useful addition to Emotional Intelligence training. We do recommend that you practice reading Flenda’s Tale aloud a couple of times before using this exercise.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this activity to start to bring together key learnings, it was a follow on from Transactional Analysis, it was a really nice link in terms of the 'How i interact' to the 'Impact I have' with our behaviors being the focus. It linked well as the course was for a Sales audience who rely on relationships but often forgot internal relationships as they are client facing. The positioning at the start set this up nicely and I labored a little more on the fact it doesn't need to be a broken relationships, all relationships can be improved which set a different tone for some, a really nice view which went down well. Some great conversations came from it which we explored in the debrief.
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Kirsty Marshall
rated this item with 5 stars.
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Great example of how changing your own behaviour can impact the behaviours of others. Very impactful exercise.
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Michelle Maidens
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims: • To raise awareness of different networking opportunities.
About
Time: The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes to complete this module. Aims: • To raise awareness of different networking opportunities. Group Size: This module is suitable for use with groups of up to 25 participants. Useful For: Staff at all levels. You'll Need: Nothing other than the materials provided. Notes: This is a useful follow on to A Brief Introduction to Networking .
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. Given that we had limited time and limited space, I amended the exercise and restricted the delegates to considering the type of network contacts they have – that is not named individuals but the sort of headings found on the handout. The handout was then used to give those who had struggled a clear idea of the many untapped areas. The handout was well received. I repeated the exercise with a blank version and asked the delegates to use names this time – people that they either already networked with or those they wanted to - and it had to be names not job titles! The delegates were then asked to draw lines linking any of their network contact that knew each other. Most of the handouts became a mass of linked circles showing that most of the delegates were almost entirely inwardly focused in terms of their networks. The discussion points were used and quickly and easily enabled me to ensure that delegates got the message about networking groups in terms of where to look for additional contacts and to ensure that they do not get suckered into a ‘closed’ network. Although I amended the exercise, it was extremely useful as the basis for the final exercise used.
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Paul Brennan
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Time:
In total we estimate this exercise will take 35 minutes.
Aims: • To enable participants to consider the value and difficulty caused by organisational politics and political games. • To create an understanding that managers cannot avoid politics and so need to know the games in which they may – deliberately or inadvertently – be playing.
About
Time: The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.
Aims: • To enable participants to consider the value and difficulty caused by organisational politics and political games. • To create an understanding that managers cannot avoid politics, so need to know the games in which they may – deliberately or inadvertently – be playing.
Group Size: This module is suitable for use with larger groups of up to almost any size. It tends not to work well with very small groups.
Useful For: All managers, but particularly those who are new to management and may not understand the political nature of organisations, including their own.
You'll Need: • Post-it notes, flipchart paper, scribble paper, pens and marker pens for each team.
Notes: This module works best if you set up the room ‘cabaret style’ – that is with table teams of between 4 and 8 people per table. This is the first in a series of three modules examining power and politics. It can be used on its own as a short session or with the other two to form a complete half day programme. Politics is often seen as a ‘dirty word’ by many people, or as one in which they have no interest. The purpose of this module is for the participants to recognise that divorcing themselves from politics is a decision that could affect them adversely – and is, in itself, a political act. To influence the direction an organisation is taking means people taking part in politics.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To enable participants to understand that the words power and influence are, essentially, interchangeable. • To help participants understand that power is an asset that can be used to help deliver positive change. • To help participants understand that there are many sources of power and where their own power to influence comes from.
About
Time: The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.
Aims: • To enable participants to understand that the words power and influence are, essentially, interchangeable. • To help participants understand that power is an asset that can be used to help deliver positive change. • To help participants understand that there are many sources of power and where their own power to influence comes from.
Group Size: This module is suitable for use with larger groups of almost any size. It tends not to work well with very small groups.
Useful For: All managers, but particularly those who are new to management and may not understand that power comes from many different sources, not just authority.
You'll Need: • The Activity Link and your PIN from the My Account section of the member homepage.
Notes: This is part two of three modules looking at influence, politics and power. It can be run on its own or combined with the other two modules to make a complete half day programme. If you do not have an internet connection in your training room, we’ve included the transcript of the story (Handout 2).
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 80 minutes.
Aims: • To allow participants the opportunity to identify their own sources of power, to know which they need to develop and to have an action plan for doing this.
About
Time: The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 80 minutes for this module.
Aims: • To allow participants the opportunity to identify their own sources of power, to know which they need to develop and to have an action plan for doing this.
Group Size: This module is suitable for use with groups of up to about 20 participants.
Useful For: All managers but especially those who are new to the management role and may feel that they have little power of their own to allow them to accomplish results.
You'll Need: Nothing other than the materials provided.
Notes: This module is the third in a series looking at influence, power and politics. Whilst this module can be run on its on, it will have more effect if used as a follow on to the work done in Influence 2 - Sources of Power .If you are running this module on its own and not as a follow-on, you will find it helpful to have looked at the five power sources identified in the Influence 2 - Sources of Power module before you begin.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 75 minutes.
Aims: • Identify key stakeholders when delivering a workplace project. • Ensure that key stakeholders have a positive influence on the outcome of a project.
About
Time: The exercise in this module can be completed in about 55 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims: • Identify key stakeholders when delivering a workplace project. • Ensure that key stakeholders have a positive influence on the outcome of a project.
Group Size: This module can be used with groups of almost any size.
Useful For: Staff at all levels working to deliver workplace projects.
You'll Need: • Flipchart paper, pens and post it notes.
Notes: This exercise involves creating an Action Plan for influencing stakeholders on a real project. We recommend that you encourage your participants to identify the project they will use before they come to the training session.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 65 minutes.
Aims: • To provide participants with a way of understanding behaviour and improving communication. • To provide a very basic introduction to transactional analysis.
About
Time: The exercises in this module will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 65 minutes to complete this module.
Aims: • To provide participants with a way of understanding behaviour and improving communication. • To provide a very basic introduction to transactional analysis.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff up to junior managers.
You'll Need: Nothing other than the materials provided.
Notes: This module is intended to provide a very simple introduction to transactional analysis, a theory developed by Eric Berne in the 1950s. If you are not familiar with transactional analysis you will need to read through all the notes carefully plus the additional material in the handout. Go through the exercises on your own first so that you can see the rationale. If you have time, try to observe the different types "in play" in your own interactions with people.
Endorsed by The National Association of School-Based Teacher Trainers, NASBTT.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Great simple introduction to Transnational Analysis, helping individuals see what their dominant ego state may be and how they communicate may influence a particular response. I have used this for an introduction to management, communication skills and assertiveness courses. I also have two sets of three circles laminated and place them on the floor to get some movement through the ego states - gets people thinking about where they are communicating from and therefore what invitation they are giving others. Simple yet powerful!
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Anjana Rajani
rated this item with 5 stars.
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Straight forward introduction to TA that you can pick up and
run with. The check for
understanding exercise is good as people can ‘see’ TA in action. And the
dominant states exercise was good.
Personally I added a little bit about the functional model
as I find it helps people get their minds around the positive and negative
parent and child states. But that
was easy to add into this activity.
The complementary or crossed communications exercise was helpful, and again
to make it a little more practical I gave them discs and sticks and got them to map out the transactions to
help their thinking process with each example. Found this worked well.
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Nicky McCrudden
rated this item with 4 stars.
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I used this material in a coaching workshop for managers. The exercise was used in the context of giving effective feedback and what problems may occur when our communication style is crossed rather than parallel to the person we’re working with. It is structured such that the topic of transactional analysis is very easy to understand and everyone was able to identify with the states of being an Adult, Child or Parent. It begins with an exercise to consider what your reactions would be in five situations - which you later come back to and label the state in which you responded – many people were surprised that many of their immediate reactions were very much in a Child state! I followed this exercise with a coaching role-play, where the manager had to give feedback to an ‘employee’ about his/her performance which helped the participants to use a more appropriate state when giving feedback.
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Previous Member
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Time:
In total we estimate this exercise will take 90 minutes.
Aims: • To demonstrate the importance of building a clear understanding of needs and feelings in negotiation, through effective questioning and listening. • To show the importance of separating people and personalities from the problems. • To show the value of a shared problem/creative solution finding approach to negotiation. • To provide an opportunity to practise negotiation, teamwork and problem solving skills.
About
Time: This game can be played in about 70 minutes. In total, allowing for discussion and evaluation, we recommend allowing 90 minutes.
Aims: • To demonstrate the importance of building a clear understanding of needs and feelings in negotiation, through effective questioning and listening. • To show the importance of separating people and personalities from the problems. • To show the value of a shared problem/creative solution finding approach to negotiation. • To provide an opportunity to practise negotiation, teamwork and problem solving skills.
Skills and Behaviours Tested: Negotiation skills, communication, leadership, teamwork and collaboration, and problem solving.
Group Size: This game involves participants working individually (or in pairs) representing one of 3 or, ideally 4 tribes. So each game requires a minimum of 3 participants and a maximum of 8. You can have several games running concurrently alongside each other.
Useful For: Staff at all levels who are involved in negotiating but managers in particular.
You'll Need: • An island map for each group of 3 or 4 tribes and ideally they should be A3 or larger and laminated. • A different brief for each tribe. • Chinagraph pencils (or similar) and wipes are recommended if your maps are laminated.
Notes: It’s best to run this exercise module without too much explanation. This exercise has many different potential solutions – the learning comes from the experience of trying to find one that all parties can agree to.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I train our new starters to become Recruitment Consultants. I decided to run a group interview evening, using a couple of the Trainers Library sessions. This one was perfect for identifying who got involved in the exercise, who was too eager to take over and those who sat back and let others lead. I used printouts of the map and it worked but I would definitely order the maps next time.
The game was fun and really helped us to identify who to recruit, so I will definitely use it again!
Caroline
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Caroline Kemp
rated this item with 5 stars.
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I love this exercise because after preparing the materials you can almost sit back, relax and watch the complete lack of negotiation skills most people have. I always emphasis at the start how important it is for each tribe to get what they need. Having done that you can guarantee lots of folded arms and shaking of heads. I always make sure that the negotiator is different for each round and that I have plenty of maps available to draw on. Occasionally the result is agreement but I've also had many occasion where I've ended up with a beautiful island all to myself. Give it a try, as the discussions after the exercise really do help explain the art of negotiation.
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Richard Linder
rated this item with 5 stars.
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What a flexible session this is. I have used it in sessions for Team building,
influencing, conflict management, assertive behaviour and planning.
The best result I have had with it is in a team building session. They discovered
how they treat each other and the impact it has in the team whilst learning
their own behaviour and bought into it how they treat other teams too. They were astounded at how easy it is to deal with other parts of the business to gain support and solve problems together instead of constantly hitting brick walls and not achieving their goals. They did this by taking the emotion and history out of the problems and getting everyone's needs out in the open before they tried to solve anything.
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Karon Campbell
rated this item with 5 stars.
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I joined a little over one month ago and recently used the team building exercise Island of Opportunity at a senior managers three day transformative conflict/mediation workshop. I chose this activity as an evening event on Day 2 because the exercise allowed for team building, some fun and laughter after two days of role-playing conflict scenarios, and it also contained key learnings for trainee mediators. Specifically the exercise- - was aligned with the general workshop content (negotiation, understanding of needs and collaboration to reach a solution Vs aggression and conflict provoking tactics). - allowed for team building as some participants did not know one another but worked in the same unit. - provided light relief after 2 full days of discussing conflict which produces low energy in the group. - can be used to discuss cultural aspects of teams/organisations and how they might deal with differences/disputes. I provided a bag of wigs and party hairpieces, beads and other materials for those who wanted to create their own ‘tribal’ attire. Each of the teams in the exercise (4) used the gear or made their own tribal dress. No coercion on my part to dress-up. The exercise worked very well and completed the day with a huge amount of fun. I left the debrief until the following morning (Day 3) when everyone was a little more focussed! Very versatile exercise with good learning points for teams and you can use it with or without the hairpieces.
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Previous Member
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I used Island of Opportunity for team negotiating on a Negotiating skills course recently. I had teams of two representing each of the tribes who arrive on the island and need to decide how to divide it according to their needs. I found it worked really well and better than a previous team negotiation I had used on this course. Island of Opportunity really helps the negotiators to think about what everyone’s needs are and to negotiate according to need in a problem-solving way, instead of taking up positions. Occasionally, they were in danger of taking positions but the brief provides enough information to enable them to think of ways to barter and that reinforces the idea that you may have something you can offer easily which will be valuable to the other side. It provided some good learning points for team coaching, as the new information being offered by other tribes in the negotiation prompted discussion between team members, and helped them to realise the need to present a united front. Everyone enjoyed it and I was able to give lots of good feedback about the constructive negotiating behaviours they had displayed.
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Valerie Fawcett
rated this item with 5 stars.
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I have recently used the Island of Opportunity Excercise as part of a training session incorporating Influencing and Persuasive Techniques. I used this excercise at the end of a day long session and it certainly help embedd their knowledge and it was an excellent way for them to hone the negotiation and persuasive techniques that were learned during the earlier training session. I am planning to incorporate into our Communications Course as our staff got a huge benefit. I look forward to running more sessions with this really fun and easy to adapt excercise.
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Previous Member
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Island of Opportunity has provided a really useful exercise within an assertiveness course. It allowed delegates to practice being more assertive through negotiations and pulled out some very interesting and useful learning points.
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Tracy Barlow
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I was in the middle of designing a 3-day sales training course when I ran out of inspiration for exercises on negotiation skills. I decided to check Trainers' Library and I came across "Island of Opportunity". I have now been using this exercise for about 10 months as part of the sales training induction for new outbound and inbound starters. Island of Opportunity opens up my 3-day sales course as it is a great icebreaker and it really gets people talking to each other. On the other hand, it also allows me to get to know all my delegates quite in depth; it is really easy to spot the quiet ones, bossy ones, argumentative ones, logical ones, etc. I really like the fact that delegates have a lot of fun with this exercise while learning the skills that they will need in order to sell and negotiate with both internal and external customers. The debriefing questions suggested at the end of the exercise are extremely effective at highlighting the key learning points of the activity. All in all this is one of the best exercises I have ever used and as a result I have also used it as part of Negotiation Skills training and Coaching Training for Team Leaders, as the Island is fantastic at ensuring that participants realise the importance of communication skills and understanding other people's point of view. Many thanks for a great activity!
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Previous Member
rated this item with 5 stars.
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The delegates found being part of a tribe was fun. The brief does state to start the activity with as little explanation as possible, I did explain the basics of the activity and found that some were confused by this; in future I will give them the information and leave them to work it out. This activity works better for people who do not know each other; there is more scope for aggressive negotiation, rather than group discussion.
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Previous Member
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Time:
In total we estimate this exercise will take 120 minutes.
Aims: • To help participants develop their negotiation skills and in particular their ability to establish their needs and wants, and those of the other party, prior to commencing negotiating.
About
Time: This game can be played in about 90 minutes. In total, allowing for discussion and evaluation, we recommend allowing 120 minutes.
Aims: • To help participants develop their negotiation skills and in particular their ability to establish their needs and wants, and those of the other party, prior to commencing negotiating.
Skills and Behaviours Tested: Communication skills, leadership, negotiation, teamwork and collaboration, and problem solving.
Group Size: This exercise involves participants working in four teams. You’ll need a minimum of 2 participants in each team and a maximum of 6.
Useful For: Managers, and particularly those at a more senior level.
You'll Need: • Access to the Internet, to use our online scoring tool, necessary to assess teams’ performances and a printer to provide participants a copy of the results. (Only you will need this, not your participants.) • Plenty of space. Ideally each of your four teams will have a separate breakout room to work in. • A calculator for each team. • Highlighters, pens and pencils for each team. • A small prize for the winning team. • A bell (optional).
Notes: The exercise can also be used at the end of a training event focused on negotiation, allowing participants to apply new knowledge and skills.
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I have to agree with a previous reviewer that this exercise is a great concept, however it falls down because it is over complex. I have had a high degree of success using Glasstap Case Studies and Exercises with a team of capable Directors and Senior Managers, however "Jess Blonde" confused them and they failed to grasp the key points, getting somewhat lost in the film world details. However, I feel that with a clearer brief and fewer parameters for success, this could work well with senior people.
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Paula Cook
rated this item with 5 stars.
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I have enjoyed using products from Glasstap to date, however I'm sad to say that this one, Jess Blonde, did not work well with my group of 9 reasonably experienced negotiators today. The main issue - it's way too complex, so people spent most of the time trying to work out how on earth the film market works, and no where near enough time trying the negotiation tactics I'd been teaching them. As a result, it also went way over time. I did it in 4 chunks instead of all in one go, and I'd estimate it tool at least 3 hrs all up. Would love to see it reworked as a more simple version.
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Rob Pyne
rated this item with 2 stars.
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To provide good practice advice in completing applications for employment.
About
Time: The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.
Aims: • To provide good practice advice in completing applications for employment.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Staff at all levels especially those returning to work after a career break or job seekers. This module may also be used as a framework for 1:1 coaching sessions.
You'll Need: Nothing other than the materials provided.
Notes: This is the third module in the Job Application series of short workshops taking participants through the whole job application process – from selecting the most appropriate jobs to preparing for interview. We recommend at least running the second module of this series (Job Application 2 – Understanding Job Adverts ) prior to this one.
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Time:
In total we estimate this exercise will take 70 minutes.
Aims: • To help job applicants write a compelling CV.
About
Time: The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 70 minutes for this module.
Aims: • To help job applicants write a compelling CV.
Group Size: This module can be used with groups of up to 25 participants
Useful For: Staff at all levels especially those returning to work after a career break or job seekers. This module may also be used as a framework for 1:1 coaching sessions.
You'll Need: Nothing other than the materials provided.
Notes: This is the fourth module in the Job Application series of short workshops taking participants through the whole job application process – from selecting the most appropriate jobs to preparing for interview. It may also be used as a short, stand-alone session. We’ve provided two alternative briefs for Exercise 1, one for more senior, experienced groups and one for less experienced candidates.
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To consider the importance of understanding needs and feelings of others in negotiation. • To provide an opportunity for participants to practise overcoming differences.
About
Time: The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims: • To consider the importance of understanding needs and feelings of others in negotiation. • To provide an opportunity for participants to practise overcoming differences.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
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Helpful exercise, but found the group debate/decision making process is better if people have longer to rank the jobs in the first place and are then asked to give some thoughts to why they ranked the jobs as they did. I have even experimented with doing the exercises the other way around and briefing one member of the group to have a ‘secret’ hidden agenda in one group. The debrief discussion afterwards then enabled me to ask questions about which group were more successful (usually the one where people were all being honest). All in all a neat little exercise that the majority of people could find an opinion about.
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Nicky McCrudden
rated this item with 3 stars.
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I used this activity in a workshop on negotiation with a cohort of about 10 people that I split into 2 groups. It worked really well in encouraging delegates to ask questions, listen to each other and try to understand each others' perspectives, rather than making assumptions or trying to 'force' their values/beliefs onto the rest of the group. It worked particularly well in highlighting the need to identify principles on which to agree. Both groups did this and came up with different principles which worked for their particular group. Also, the need to build rapport was emphasised. Once they had finished the negotiation and reflected on it as a group, they completed the self reflection form which really encouraged them to focus on their personal learning points and their next steps in terms of development. One thing I perceived was that I think the groups were expecting me to expect them to 'fail' in this activity. I think this comes from them having done a lot of training before in which some activities almost set them up to fail, to learn from their mistakes! Or possibly the way I set it up? This is something to consider for next time as this activity was geared for them to succeed and learn from their successes, as well as identify any possible improvements. Later in the session, delegates did a negotiation role play and applied what they had learnt here (as well as from the rest of the workshop) and I believe the Jobs! exercise helped them with their role plays in that it demonstrated that negotiation isn't necessarily about win/lose but about trying to reach a win/win outcome, through understanding each other. I will definitely use this again! Thanks.
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Rebecca Peat
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To provide an opportunity for sales consultants to practise 'selling'. • To identify areas for improvement in the sales technique employed.
About
Time: The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 50 minutes to complete this module.
Aims: • To provide an opportunity for sales consultants to practise 'selling'. • To identify areas for improvement in the sales technique employed.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Sales staff.
You'll Need: A selection of local and national newspapers.
Notes: This module provides a useful follow up to 'Overcoming Sales Blocks'. With experienced staff, you are likely to discover that despite what they identified in that module, they revert to describing features in this exercise, and spend most of the time talking, rather than listening.
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The game is realy good, I used it for a sales team working in media sales. I recommend that you make the instructions more precise. I also recommend the you decide in advance what scenario your are going to play, so you make the selection of the newspapers based on your scenario. What I did in addtion, i put a closed envelope inside each newspaper and I was giving some confidential information regarding: cost, printouts/month, company business strategy. I also give the information to the players that each newspaper has a popolar online portal. This is good, as the players can start to think out of the box, and start to create bundle offers.
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Previous Member
rated this item with 5 stars.
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I came across Newspaper Sale when I was looking for a consolidation exercise following a 3-day sales training course. I make sure that I buy a very wide selection of newspapers (I normally buy 10 different titles) and place them on the table at the beginning of the exercise. I have found that participants tend to focus their attention on the papers and sometimes they miss important messages that I have introduced during my introduction of the exercise (such as time scales or the fact that I will be available in a different room for 10 minutes just in case they have any questions to ask me). I always make a note of these details and I will then use the information as part of the debrief in order to emphasise the importance of being focused and listening to the customer while selling on the telephone. Participants really enjoy this activity as they get to be creative and put into practice all stages of the sales process. From the trainer's point of view, this exercise allows me to clearly identify potential lack of understanding of specific parts of the sales process. As a direct result, it is much easier to go over key learning points with specific individuals in a coaching session. All in all it is the best finish to a sales training workshop!
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Previous Member
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To identify why potential customers don’t like receiving sales calls. • To consider the skills that sales consultants will need to use to get their message heard by potential buyers.
About
Time: The exercise in this module can be completed within 30 minutes if working with a group of 10-12 participants. In total, allowing for discussion, we recommend allowing about 45-50 minutes for this module.
Aims: • To identify why potential customers don’t like receiving sales calls. • To consider the skills that sales consultants will need to use to get their message heard by potential buyers.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Telesales staff.
You'll Need: Nothing other than the materials provided.
Notes: This module can be used as an effective introduction to telesales training. As the training progresses, you are likely to discover that, having identified the skills they should be using, participants may fail to actually apply these in practical ‘role-play’ or simulation type exercises, and instead slip into bad habits. So we recommend that you encourage participants to use the lists of ‘good’ behaviours they generate to refer to when planning and then reviewing their performance in later role-play/simulation tasks.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I had always found it quite difficult to find an exercise which introduced outbound sales to a group of new starters; and then I came across Sales Blocks. I always divide the group in pairs; this has always worked really well for me as some pairs think about issues that other participants had not considered. We end up with a very interesting and accurate list of dos and don'ts which then I display in the training room for the duration of the course. I will also refer to these lists after role-plays if any of the participants has covered (or not) any of the points raised during the Sales Blocks exercise. I highly recommend this activity as it gets those sales skills out in the open at a very early stage of a sales course.
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Previous Member
rated this item with 3 stars.
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To explore common problems/conundrums associated with working in telesales or a call centre role and discuss ways of overcoming these. • To identify and share best practices and tips for making calls successful.
About
Time: This game can be played in about 30 minutes. In total, allowing for discussion and evaluation, we recommend allowing 60 minutes.
Aims: • To explore common problems/conundrums associated with working in telesales or a call centre role and discuss ways of overcoming these. • To identify and share best practices and tips for making calls successful.
Skills and Behaviours Tested: Telesales and telephone skills, customer service, communication skills, effective questioning, building rapport, creative thinking and problem solving.
Group Size: In this exercise participants can play individually, although we recommend they play in pairs/small teams.
Useful For: Staff who are involved in a telesales or customer facing call centre role.
You'll Need: • A counter for every team. • Dice. • A 'Pitfalls and Trampolines' game board and a set of Pitfalls cards and Trampoline cards for each game in play.
Notes: Pitfalls and Trampolines is a fun board game. It can be used at any point within a training event, but is perhaps most useful as a tool for reviewing key learning points and for sharing knowledge and ideas. Some of the cards may not be applicable to your participants so, before starting the exercise, review all of the Pitfalls and Trampoline cards and remove any that aren't relevant.
Endorsed by The National Association of School-Based Teacher Trainers, NASBTT.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To examine common problems/conundrums associated with giving presentations and discuss ways of overcoming these. • To highlight and share best practices and tips for making presentations successful.
About
Time: This game can be played in about 30 minutes. In total, allowing for discussion and evaluation, we recommend allowing 60 minutes.
Aims: • To examine common problems/conundrums associated with giving presentations and discuss ways of overcoming these. • To highlight and share best practices and tips for making presentations successful.
Skills and Behaviours Tested: Presentation skills, communication skills, influence and persuasion, planning and preparation, creative thinking and audience engagement.
Group Size: In this exercise participants can play individually, although we recommend they play in pairs/small teams.
Useful For: Staff at all levels.
You'll Need: • A counter for every team. • Dice. • A 'Pitfalls and Trampolines' game board and a set of Pitfalls cards and
Trampoline cards for each game in play.
Notes: Pitfalls and Trampolines is a fun board game. It can be used at any point within a training event, but is perhaps most useful as a tool for reviewing key learning points and for sharing knowledge and ideas. Some of the cards may not be applicable to your participants so, before starting the exercise, review all of the Pitfalls and Trampolines cards and remove any that aren’t relevant.
Endorsed by The National Association of School-Based Teacher Trainers, NASBTT.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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This activity really helps to embed learning on a presentation skills course, I have used it several times with a positive impact.
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Clare Bell
rated this item with 5 stars.
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Although I didn't use this activity as a board game it is an extremely useful module. It covers several challenges we face when delivering presentations and tips to overcome some of these issues. Rather than use a board game (because of the audience I was delivering to) I split the learners into small groups and gave them different activity cards to discuss and feedback on. This worked really well as an alternative way to get the learning points across.
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Roxanne Moran
rated this item with 5 stars.
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I have used this for my training team with great effect. I tweaked the rules, as
my team are new to training. I used it as a training session rather than a
review of knowledge. With each card turned over, I gave them some suggestions;
they then had to come up with their own ideas. They then broke out into groups
and had to work out a way that they could actually use this in their own
sessions. We
have had several sessions on this game, as it takes a lot longer to complete
the way we are doing it. They want to use it over and over again as each time
they use it they get new answers. Feedback from the team is that it is a great
way to learn, practical, fun, informative and an excellent way to work as a
team.
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Karon Campbell
rated this item with 5 stars.
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The training team use this exercise as part of a two day Presentation course. It is useful to use the exercise as a quiz at the end of day one to summarise what they have learnt throughout the day. If you use the questions as a quiz rather than on a snakes and ladders board I find that it is easier to set up and more competitive as each team shouts out their team name before answering.
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Previous Member
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I have successfully used Pitfalls and Trampolines for a couple of years now with great results. I usually use the exercise as an opener for a 9 month Management programme for Assistant Managers on an internal development programme. The game is part of a day long Presentation Skills module, which introduces delegates to the most effective way of presenting a Case Study they are about to work on to our Board of Directors some 4 weeks later. I have had tremendous fun with the exercise... All delegates have agreed that, whilst public speaking is not necessarily ever going to be their favourite management duty, they nevertheless learn lots of useful tips from the day which they can use again and again.
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Previous Member
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I used Pitfalls and Trampolines for Presentation Skills on a course last week. I was looking for something to summarise the course, and this fitted the bill perfectly! It gave people an opportunity to demonstrate what they had learned, and to review techniques that maybe had only been 'skimmed' at the time of discussion. Best of all, it did so in a light hearted and fun way. The competitive element was very strong in the training room that afternoon! Thanks for a great activity.
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Previous Member
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 50 minutes.
Aims: • To help participants understand what listeners actually pay attention to when someone is speaking. • To provide participants with a self-generated list of the essences of powerful communication.
About
Time: The exercise in this module can be completed in about 20-30 minutes. In total, allowing for discussion, we recommend allowing about 40-50 minutes for this module.
Aims: • To help participants understand what listeners actually pay attention to when someone is speaking. • To provide participants with a self-generated list of the essences of powerful communication.
Group Size: This module can be used with groups of up to 15 participants.
Useful For: Staff at all levels.
You'll Need: • A flipchart and a stopwatch for each trainer.
Notes: This exercise can be useful in any course on communication skills or presentation skills. It works best at the start of a course as the flipchart that the participants generate can be referred to throughout the rest of the course and added to as other essences of powerful communication appear. If you have 9-15 participants the exercise works best if you split the group into 2 teams.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I use this activity with our frontline staff, although I have tweaked it a little. I get 3 volunteers to speak for 1 minute on their subject, but then I ask them to speak on a subject of my choice. These subjects are intentionally difficult, ie the molecular make-up of a leaf, the inner workings of a space shuttle, etc. The rest of the delegates then pay attention to the volunteers and note the differences from speaking on their known subject to speaking on an unknown subject. The observations of the volunteers, and the debrief in the module course notes work brilliantly, and highlight the learning points required for frontline communication.
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Tracy Windross
rated this item with 5 stars.
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This is a great way to explore how what we say and the way we communicate has postive impact. It is also a fun way to do it. I have used it many times and always got a good level of engagement. Make sure you set it up well and explain as per the instructions. I have run this in a small group of 5 and it has worked equally well. I have used in encouraging phone based customer service people to widen their conversations to become brand ambassadors, I have used it for sales training and for general leadership training in commmunication.
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Clare Bell
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 80 minutes.
Aims: • To consider what needs to be communicated when change is initiated. • To explore the need to convince those affected by change of the need for change and its urgency. • To consider methods that can be used to achieve buy-in to change programmes.
About
Time: This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 80 minutes to complete this module.
Aims: • To consider what needs to be communicated when change is initiated. • To explore the need to convince those affected by change of the need for change and its urgency. • To consider methods that can be used to achieve buy-in to change programmes.
Group Size: This module is suitable for use with groups of up to 15 participants.
Useful For: Managers.
You'll Need: Nothing other than the materials provided.
Remote/Virtual Delivery: There is a two-part Remote Delivery version of this module available in Trainers’ Library called Selling Change - Introduction and Selling Change (R).
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The handouts mention Bernie Leslie and Francis - However in the materials they are referred to as Bernie Bob and Cilla. Just beware...
I had a call from Glasstap by return and the materials have now been amended (Excellent service) - Great module!
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Previous Member
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To build awareness of basic networking skills. • To provide a model that will help participants get the most from their networking opportunities. • To provide an opportunity for participants to practise their networking skills.
About
Time: The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module. Aims: • To build awareness of basic networking skills. • To provide a model that will help participants get the most from their networking opportunities. • To provide an opportunity for participants to practise their networking skills. Group Size: This module is suitable for use with groups of any size. Useful For: Staff at all levels. You'll Need: One whole postcard per participant, plus a few spare ones. Select postcards with a variety of images: Countryside, coastal, historic buildings, modes of transport, animals etc. Notes: This module is a useful icebreaker for any networking event. It can also be used as an ideal follow-on to 'A Brief Introduction to Networking'.
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. I chose this exercise to open my session as all of the delegates were well known to each other – and I hoped that none had encountered any similar exercises which proved to be true! Not having any postcards, I took colour photographs from a CD of clip art and printed them off before the event saving cut halves in pairs to ensure that I had no problems with the logistics before I started! They tackled the task with some gusto and some very interesting information came to light. Everyone agreed that the photo had indeed stimulated their discussions and proved to be a helpful aide to getting the conversation started. Knowing that some of the delegates were not too keen on making the first move in a ‘networking’ situation, I asked if they would like to try a ‘model’ to try. With unanimous agreement, we went through the Open- Steer- Close- Keep in contact process which was well received although to be fair it was better received by those with a difficulty in this area – they saw it as a very useful technique to utilise whereas the more experienced and or more confident delegates were less impressed. As with all of the exercises, the discussion questions at the end prompted much useful additional material to the whole session.
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Paul Brennan
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To encourage participants to find things they have in common. • To consider the impact on relationships of finding common ground.
About
Time: The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.
Aims: • To encourage participants to find things they have in common. • To consider the impact on relationships of finding common ground.
Group Size: This module can be used with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: This exercise can be used as an icebreaker, and can provide a particularly powerful introduction to sales or negotiation skills courses. It can also be used on equal opportunities and diversity programmes, where it can be used to highlight a potential barrier to equal opportunities. It can even be used to highlight one barrier to creativity and innovation within organisations. This is a great exercise for building rapport between participants and is particularly useful with a group that do not know each other very well.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this module as part of a coffee break, after we had discussed Representational Systems. It was a great way to build on the benefits of matching language with more work on relationships and how this can be achieved relatively easily within a conversation. It prompted some excellent discussions and once again highlighted the benefit of building rapport. Again a very simple idea that can be adapted for many different types of workshops.
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Previous Member
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 45 minutes.
Aims: • To give participants an opportunity to develop an effective 30-second sales pitch. • To test the pitch for effectiveness.
About
Time: The exercise in this module can be completed within 30 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.
Aims: • To give participants an opportunity to develop an effective 30-second sales pitch. • To test the pitch for effectiveness.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need:
• A stopwatch or timer.
Notes: This exercise can be used in sales training, or any training where you want to develop participants’ influencing skills. For example, you might want to end a creative problem solving course by asking participants to develop a 30-second sales pitch for their favourite idea.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library - The 30-Second Pitch .
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Time:
In total we estimate this exercise will take 60 minutes.
Aims: • To define conflict. • To identify the main phases of conflict. • To enable participants to describe the typical behaviours that are used when conflict is not constructively managed.
About
Time: The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims: • To define conflict. • To identify the main phases of conflict. • To enable participants to describe the typical behaviours that are used when conflict is not constructively managed.
Group Size: This module is suitable for use with groups of up to 12 participants.
Useful For: Anyone who needs to manage conflict and interpersonal relationships.
You'll Need: Nothing other than the materials provided.
Notes: It is recommended that you keep the participant group size to twelve or fewer for this module.
Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this module in a workshop with a group of team leaders on dealing with difficult people. The exercise was good way of making the delegates think about conflict and how destructive it can be and help them to develop strategies in order to deal with it. The case study was a good of doing this.
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Shirley Palmer
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 25 minutes.
Aims: • To demonstrate the emotions we can experience when going through the process of change and allow participants to explore those feelings in a safe environment.
About
Time: The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.
Aims: • To demonstrate the emotions we can experience when going through the process of change and allow participants to explore those feelings in a safe environment.
Group Size: This module can be used with groups of almost any size.
Useful For: Staff at all levels.
You'll Need: • A short sleeved t-shirt to use in the demonstration. • A t-shirt for each of your participants. (We suggest asking them to each bring a t-shirt of their own.) • Flipchart paper and pens.
Notes: You will need to spend time practising the t-shirt folding yourself prior to running this exercise so that you can demonstrate the technique quickly and effectively. It should only take 15-20 minutes practice. This website is great to help you to learn the technique: www.wikihow.com/Fold-a-T-Shirt-in-Two-Seconds .
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Time:
In total we estimate this exercise will take 70 minutes.
Aims: • To provide an opportunity to practice negotiation. • To illustrate the importance of listening skills. • To consider the importance of effective questions in order to build an understanding of the other party's perspective. • To consider the dangers and advantages of pre-meeting meetings.
About
Time: The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 70 minutes to complete this module. Aims: • To provide an opportunity to practice negotiation. • To illustrate the importance of listening skills. • To consider the importance of effective questions in order to build an understanding of the other party's perspective. • To consider the dangers and advantages of pre-meeting meetings. Group Size: This module is suitable for use with groups of up to 25 participants. Useful For: Staff at all levels. You'll Need: Nothing other than the materials provided. Notes: We find this exercise is most effective when Part One is completed directly before a break, preferably lunch, and Part Two soon afterwards. This gives the more proactive participants an opportunity to build alliances ahead of the negotiations. This adds an extra dimension to the learning from the exercise. Alternatively, you can ask participants to complete Part One as pre-course work. If you do this we recommend that you do not send it out too far in advance of the training; you don’t want participants forgetting why they picked their names.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims: • To consider the importance of credibility when seeking to influence others. • To understand the link between perceived expertise, relationships and credibility. • To provide an opportunity for participants to consider how much credibility they have with those they are seeking to influence.
About
Time: The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.
Aims: • To consider the importance of credibility when seeking to influence others. • To understand the link between perceived expertise, relationships and credibility. • To provide an opportunity for participants to consider how much credibility they have with those they are seeking to influence.
Group Size: This module is suitable for use with groups of up to 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: If you want to go on and cover building relationships in more detail we recommend that you look at in some of the modules under ‘Negotiation’, for example Building Rapport and Different Perspectives.
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This was a very useful activity for less experienced presenters to think about how they can build their credibility. The matrix was particularly useful for less confident learners to consider that it's the audience perception of the presenter that counts (so you don't always have to be an expert on your presentation subject). Very useful.
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Roxanne Moran
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 130 minutes.
Aims: • To help participants prepare for and conduct conversations they find difficult.
About
Time: The exercises in this module can be completed in about 80 minutes. In total, allowing for discussion, we recommend allowing about 130 minutes for this module.
Aims: • To help participants prepare for and conduct conversations they find difficult.
Group Size: This module is suitable for use with groups of up to about 25 participants.
Useful For: Staff at all levels.
You'll Need: Nothing other than the materials provided.
Notes: This module helps participants to understand what makes difficult conversations ‘difficult’ and encourages them to think about how they approach such conversations.
Remote/Virtual Delivery: Due to the length of this module, we’ve broken it down into a series of activities for Remote Delivery – Difficult Conversations 1-4.
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This really is excellent and works really well. Paricipants particulary value the handout to use as a checklist.
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Clare Bell
rated this item with 5 stars.
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I used this at a recent workshop and the template was so useful. I gave this as the last exercise and it helped people pull together what they had learnt from other activities and then work together to reflect or plan a difficult conversation
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Nicola Richardson
rated this item with 5 stars.
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I really like this activity it provokes alot of thinking in terms of managing the conversation and the handouts are really thorough, detailed and well laid out. They are great for managers to refer to when planning to have difficult conversations. I have had some great sessions and can be used with very small groups as well as larger ones.
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Anjana Rajani
rated this item with 5 stars.
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I recently used this module for a group of managers to get them to start thinking about how to prepare and conduct those difficult conversations. I felt that each section was well structured with good interactive exercises. It really got a some great discussions going across the group to the point that we refined the examples provided on the slides! I can heartily recommend this but would add in a caveat that the handouts need to be intorduced as guidleines and not as a 'to do' list!
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Carolyn Pickin
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims: • To provide an early opportunity for participants to test their assertive skills. • To enable participants to identify whether they have a tendency to adopt aggressive or submissive behaviour. • To provide an opportunity for participants to observe Transactional Analysis behaviours in practice.
About
Time: The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module. Aims: • To provide an early opportunity for participants to test their assertive skills. • To enable participants to identify whether they have a tendency to adopt aggressive or submissive behaviour. • To provide an opportunity for participants to observe Transactional Analysis behaviours in practice. Group Size: This module is suitable for use with groups of up to 25 participants. Useful For: Staff at all levels. You'll Need: Nothing other than the materials provided. Notes: This exercise gives participants an opportunity to consider their own behaviours. It can give facilitator's a useful insight into behaviour, although the briefs do encourage particular types of behaviour. This module provides a powerful introduction to Transactional Analysis.
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I conducted a Presentation Skills course last week and tried [this] out as an energiser and recap of the previous day. Since all the students knew each other, I thought that this may make the arguments for not presenting a little more amicable. The first group had a pleasant banter, but the second group I thought had missed the point completely when the person who was definitely asked not to present, actually volunteered. As the first group presented back their findings to the class, the person presenting from the second class asked to be excused. When it came to the second group to present back, their spokesperson had still not returned and his colleagues assumed he had gone to the WC. Therefore, someone else in the group had to present instead. As he finished, the original spokesperson returned having laughed that he had achieved his objective, and not presented! Not quite what I had expected but it created a good atmosphere to continue as everyone was laughing. My only feedback is that the briefs could be shorter to avoid confusion. Great. Thanks.
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Previous Member
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