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Managing for the First Time Course Modules

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The transition from team member to team manager can be overwhelming and participants will discover that an entirely different set of goals, rules and a different skill set is required for successful management.

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At a Crossroads - Board Game for New Managers

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.

About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.

Group Size:
This module can be used with groups of between 4 to 18 participants.

Useful For:
Learners who are brand new managers (or very soon will be), particularly if they have been promoted from within the team.

You'll Need:
• Playing pieces, one per team.
• Small prize for the winning team.
• 60 second timer or stopwatch.
• Facilitator Traffic Lights.
• At a Crossroads Conundrum Cards.
• At a Crossroads Diversion Cards (3 per team).
• At a Crossroads Game Board.
• At a Crossroads Suggested Answers (for the facilitator).

New: Complete Game Packs are now available to buy from
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Stopwatches can also be purchased from Trainers' Market.

Notes:
This exercise is suitable for use with groups of up to 18 participants. It is run as a competitive game, which is a race to the finish and played in teams of two or three players. We do not recommend having teams with more than three participants.

All the scenarios contained in the cards are based on actual experiences faced by managers in their first year of managing a team. It is a particularly useful exercise for people who have been promoted from within the team to become the manager and who are struggling to adapt to their new role with people who were once their peers.

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At a Crossroads - Performance Management

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To explore some of the challenges participants will face whilst managing the performance of individuals in their team.

About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To explore some of the challenges participants will face whilst managing the performance of individuals in their team.

Group Size:
This module can be used with groups of between 4 to 18 participants.

Useful For:
Anyone who is responsible for the performance of others, or who soon will be.

You'll Need:
• Playing pieces, one per team.
• Small prize for the winning team.
• 60 second timer or stopwatch.
• Facilitator Traffic Lights.
• Conundrum Cards.
• Diversion Cards (3 per team).
• Game Board.
• Suggested Answers (for the facilitator).

New: Complete Game Packs are now available to buy from
Trainers' Market.

Stopwatches can also be purchased from Trainers' Market.

Notes:
This exercise is suitable for use with groups of up to 18 participants. It is run as a competitive game; a race to the finish, and played in teams of two or three players. We do not recommend having teams with more than three participants.

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Building Strong Bridges - Basic Leadership Skills

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To encourage participants to consider planning and preparation as part of leadership.
• To facilitate discussion around playing to the team's strength.
• To consider factors that motivate staff to perform well.
• To encourage staff to self assess, review and reflect on performance.
• To encourage leaders to consider their communication skills.
• To encourage leaders to consider the question of keeping people motivated.
• To demonstrate leadership skills in a practical task.

About

Time:
This exercise will take about 55 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To encourage participants to consider planning and preparation as part of leadership.
• To facilitate discussion around playing to the team's strength.
• To consider factors that motivate staff to perform well.
• To encourage staff to self assess, review and reflect on performance.
• To encourage leaders to consider their communication skills.
• To encourage leaders to consider the question of keeping people motivated.
• To demonstrate leadership skills in a practical task.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
First line managers and supervisors.

You'll Need:
• Broadsheet newspapers (one per team).
• Sticky tape (one per team).
• A tennis ball.

Notes:
In this exercise, participants will be working in teams of 4 or 5. Each team will need one broadsheet newspaper (for example, the Financial Times) and a roll of sticky tape.
In addition, you will need a tennis ball (or similar) to test the strength of the teams’ structures.

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Coaching Skills Review

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To encourage participants to think about their own coaching skills development needs.
• To remind participants of the GROW model.

About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To encourage participants to think about their own coaching skills development needs.
• To remind participants of the GROW model.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders, supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This short review exercise is a useful addition to any coaching skills training. It encourages participants to think about their own development needs and to formulate a development plan using the GROW model. (You should only use this review tool if participants have previously been introduced to the GROW model).

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Delegation - Sink or Swim

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To introduce participants to the subject of delegation.
• To explore what constitutes effective and ineffective delegation.
• To consider best practice when delegating.
• To identify some pitfalls to avoid when delegating.

About

Time:
The exercises in this module can be completed within 40 minutes. In total, allowing for discussion, we recommend allowing 60 minutes to complete the module.

Aims:
• To introduce participants to the subject of delegation.
• To explore what constitutes effective and ineffective delegation.
• To consider best practice when delegating.
• To identify some pitfalls to avoid when delegating.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team Leaders and managers.

You'll Need:
Blank sheets of A4 paper.

Notes:
For this module, you will need:
• Plenty of A4 paper.
• Copies of each handout for every participant.

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Disciplinary Procedures - Behaviours and Skills

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To consider how a disciplinary policy/procedure should be used in practice.
• To help participants identify the skills and behaviours they should adopt as managers when involved in a disciplinary procedure.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To consider how a disciplinary policy/procedure should be used in practice.
• To help participants identify the skills and behaviours they should adopt as managers when involved in a disciplinary procedure.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Line managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module has been written with best practice in the UK in mind. Please be aware when using this module that legislation affecting this area tends to be updated frequently and that the legal position in countries outside of the UK may differ. All trainers should check the current situation and their organisation’s policies with a HR professional before running this module. For UK customers, the ACAS website is very helpful: www.acas.org.uk.

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Disciplinary Procedures - What and Why?

Time:
In total we estimate this exercise will take 120 minutes.

Aims:
• To help participants understand the benefits of having a disciplinary procedure.
• To help participants learn about the organisation’s procedure and their responsibility within it.

About

Time:
The exercises in this module will take about 60 minutes to complete. In total, allowing for discussion, we recommend allowing 120 minutes to complete this module.

Aims:
• To help participants understand the benefits of having a disciplinary procedure.
• To help participants learn about the organisation’s procedure and their responsibility within it.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels and line managers in particular.

You'll Need:
Copies of the Organisation's disciplinary policy and procedures.

Notes:
This module has been written with best practice in the UK in mind. Please be aware when using this module that legislation affecting this area tends to be updated frequently and that the legal position in countries outside of the UK may differ. All trainers should check the current situation and their organisation’s policies with a HR professional before running this module. For UK customers, the ACAS website is very helpful: www.acas.org.uk.

This module is intended to introduce participants to their organisation’s disciplinary procedure in a way that helps them to understand it and importantly, understand the benefits of having it – to themselves, the staff and the organisation as a whole.

This module can be used as a starting point for a Discipline and Grievance workshop, or indeed as a stand alone module to introduce participants to the ‘What’ and the ‘Why’ so that at least they have comfort in that knowledge.

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Effective Delegation

Time:
In total we estimate this exercise will take 120 minutes.

Aims:
• To agree the important principles of effective delegation.
• To review and learn from the experience of being delegated to.
• To recognise potential barriers to delegation.
• To prepare a checklist for effective delegation.
• To identify tasks that can’t be delegated.
• To plan for delegation.

About

Time:
The exercises in this module can be completed within 60 minutes. In total, allowing for discussion, we recommend allowing 120 minutes to complete the module.

Aims:
• To agree the important principles of effective delegation.
• To review and learn from the experience of being delegated to.
• To recognise potential barriers to delegation.
• To prepare a checklist for effective delegation.
• To identify tasks that can’t be delegated.
• To plan for delegation.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
A useful discussion based exercise that encourages participants to really think about when to delegate, why to delegate and when not to delegate.

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Emotional Intelligence Part 2 - Awareness of Others and Empathy

Time:
In total we estimate this exercise will take 100 minutes.

Aims:
• To develop an understanding of the importance of awareness of others, the second strand of emotional intelligence.
• To allow participants to practice empathy as a skill.

About

Time:
The exercises in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 100 minutes for this module.

Aims:
• To develop an understanding of the importance of awareness of others, the second strand of emotional intelligence.
• To allow participants to practice empathy as a skill.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than a flipchart, pens and the handouts provided.

Notes:
It is important to have an understanding of emotional intelligence and the effects of discussing it with a group of participants. You will find Mike Bagshaw’s Article in Trainers’ Library useful for this.

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Employee Engagement 1 - What's in It for Me?

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To introduce managers to the subject of employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.

About

Time:
The exercise in this module can be completed in about 70 minutes. In total, allowing for discussion, we recommend allowing about 105 minutes for this module.

Aims:
• To introduce managers to the subject of employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.

Group Size:
This module can be used with groups of between 3 and 20 participants. Ideally, you'll have at least 6 participants though so that you can create 3 teams of 2 or more.

Useful For:
Participants with managerial responsibility (or those who will have imminently.)

You'll Need:
• Prepared flipcharts with simple 'cartoon' faces drawn on them - one face for each participant.
• Post-it notes.

Notes:
This exercise is designed for the start of an Employee Engagement workshop.

Before the participants arrive – create a flip chart or charts with colourful cartoon faces on. Please have enough faces so that there is one for each participant. Have these on display at the start of the exercise.

There are two parts to this exercise. It is essential that both are completed to ensure that learning is maximised.

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Employee Engagement 2 - Job or Organisation?

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To encourage managers to identify the factors that will make their teams feel that they value the organisation they work for and are valued in return.

About

Time:
The exercise in this module can be completed in about 70 minutes. In total, allowing for discussion, we recommend allowing about 105 minutes for this module.

Aims:
• To encourage managers to identify the factors that will make their teams feel that they value the organisation they work for and are valued in return.

Group Size:
This module can be used with groups of between 3 and 20 participants.

Useful For:
Participants with managerial responsibility (or those who will have imminently.)

You'll Need:
No additional materials are required but the final part of the exercise requires space for participants to move around the room.

Notes:
The exercises allow space for participants to reflect on the engagement of a team of up to 15 employees. If their team is bigger than this, encourage them to think about their best and worst performing team members.

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Employee Engagement 3 - Engaging Managers

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To encourage participants to explore the role of the manager in the success of their team.

About

Time:
The exercise in this module can be completed in about 70 minutes. In total, allowing for discussion, we recommend allowing about 110 minutes for this module.

Aims:
• To encourage participants to explore the role of the manager in the success of their team.

Group Size:
This module can be used with groups of between 3 and 20 participants.

Useful For:
Those with managerial responsibility (or those who will have imminently.)

You'll Need:
Nothing other than the materials provided.

Notes:
This module is built around two specific exercises. Although these can be run separately, we recommend running the module in its entirety in order to get the full benefit of the learning available.

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Employee Engagement 4 - Building Engagement

Time:
In total we estimate this exercise will take 40 minutes.

Aims:
• To help participants understand what it feels like to be engaged in their job and the difference it makes to how they feel and the quality of their work.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To help participants understand what it feels like to be engaged in their job and the difference it makes to how they feel and the quality of their work.

Group Size:
This module can be used with groups of between 3 and 16 participants.

Useful For:
Participants with managerial responsibility (or those who will have imminently.)

You'll Need:
• A Bridge Constructor Kit for each team. (These can be purchased from Trainers' Market.)
• A separate area for each team to work in, where they will be out of sight of the other team(s).

Notes:
It is advisable to start this exercise without too much introduction – just hand out the briefings and let them get on with it.

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Firm Management ... or Bullying?

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To explore the differences between bullying behaviour and that of firm management.
• To understand the impact of organisational culture and norms on managers' behaviour.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To explore the differences between bullying behaviour and that of firm management.
• To understand the impact of organisational culture and norms on managers' behaviour.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and team leaders.

You'll Need:
Nothing other than the materials provided.

Notes:
Different countries have different definitions of workplace bullying. You will find it helpful to check for yourself the current definition and any legislation or best practice guidelines applicable to your country and to have these available to share with your participants.

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Influence 1 - The Games People Play

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To enable participants to consider the value and difficulty caused by organisational politics and political games.
• To create an understanding that managers cannot avoid politics and so need to know the games in which they may – deliberately or inadvertently – be playing.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 70 minutes for this module.

Aims:
• To enable participants to consider the value and difficulty caused by organisational politics and political games.
• To create an understanding that managers cannot avoid politics and so need to know the games in which they may – deliberately or inadvertently – be playing.

Group Size:
This module is suitable for use with groups of up to about 20 participants. It tends not to work well with very small groups.

Useful For:
All managers, but particularly those who are new to management and may not understand the political nature of organisations, including their own.

You'll Need:
Post-it notes, marker pens, a flipchart and copies of the handout provided.

Notes:
This is the first in a series of three modules examining influence, power and politics. It can be used on its own as a short session or with the other two to form a complete half day programme.

Politics is often seen as a ‘dirty word’ by many people, or as one in which they have no interest. The purpose of this module is for the participants to recognise that divorcing themselves from politics is a decision that could affect them adversely – and is, in itself, a political act. To influence the direction an organisation is taking means people taking part in politics.

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Influence 2 - Sources of Power

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To enable participants to understand what power is and where it comes from.

About

Time:
The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To enable participants to understand what power is and where it comes from.

Group Size:
This module is suitable for use with groups of up to about 20 participants. It tends not to work well with very small groups.

Useful For:
All managers, but particularly those who are new to management and may not understand that power comes from many different sources, not just authority.

You'll Need:
Nothing other than the materials provided.

Notes:
This is part two of three modules looking at influence, politics and power. It can be run on its own or combined with the other two modules to make a complete half day programme.

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Influence 3 - Profile of Power

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To allow participants the opportunity to identify their own sources of power, to know which they need to develop and to have an action plan for doing this.

About

Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 80 minutes for this module.

Aims:
• To allow participants the opportunity to identify their own sources of power, to know which they need to develop and to have an action plan for doing this.

Group Size:
This module is suitable for use with groups of up to about 20 participants.

Useful For:
All managers but especially those who are new to the management role and may feel that they have little power of their own to allow them to accomplish results.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is the third in a series looking at influence, power and politics. Whilst this module can be run on its on, it will have more effect if used as a follow on to the work done in Influence 2 - Sources of Power.

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Introducing Leadership - A Logical Puzzle Based Exercise

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To understand the difference between leadership and management and the importance of both.
• To identify ways that participants can lead and manage their most important team members.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To understand the difference between leadership and management and the importance of both.
• To identify ways that participants can lead and manage their most important team members.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Participants with current (or imminent) managerial responsibility.

You'll Need:
Nothing other than the materials provided.

Notes:
This exercise is a great way to open up a workshop about leadership. It removes the need for the more traditional participant introductions and enables you to observe the participants in action and explore their priorities and attitudes to managing people.

You can run this exercise with a range of team sizes, with between 4 and 8 players in each team. Please select the correct Clue Card pack based on the number in the team. Choose the team sizes that work for you. For example, with a group of 15, the exercise can be run with 3 teams of 5 or 2 teams, one of 7 and the other 8.

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Introduction to Giving Feedback

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To build an understanding of the characteristics and differences between constructive feedback, praise and criticism.
• To explain the importance of constructive feedback.
• To build awareness of "good practice" guidelines for providing constructive feedback.

About

Time:
The exercises in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To build an understanding of the characteristics and differences between constructive feedback, praise and criticism.
• To explain the importance of constructive feedback.
• To build awareness of "good practice" guidelines for providing constructive feedback.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and first time managers.

You'll Need:
Nothing other than the materials provided.

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Introduction to Transactional Analysis

Time:
In total we estimate this exercise will take 65 minutes.

Aims:
• To provide participants with a way of understanding behaviour and improving communication.
• To provide a very basic introduction to transactional analysis.

About

Time:
The exercises in this module will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 65 minutes to complete this module.

Aims:
• To provide participants with a way of understanding behaviour and improving communication.
• To provide a very basic introduction to transactional analysis.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff up to junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is intended to provide a very simple introduction to transactional analysis, a theory developed by Eric Berne in the 1950s. If you are not familiar with transactional analysis you will need to read through all the notes carefully plus the additional material in the handout. Go through the exercises on your own first so that you can see the rationale. If you have time, try to observe the different types "in play" in your own interactions with people.

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Managers Self Assessment

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To give participants an opportunity to reflect on their current skill levels as a manager and use the information to create a plan of action.

About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 30 minutes for this module.

Aims:
• To give participants an opportunity to reflect on their current skill levels as a manager and use the information to create a plan of action.

Group Size:
This module can be used with groups of any size.

Useful For:
Participants with managerial responsibility (or those who will have imminently).

You'll Need:
Nothing other than the materials provided.

Notes:
This exercise can work as a stand-alone exercise but is best used as a precursor or a final exercise in a longer programme for new managers.

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Managing Challenges - Who are we Nervous about Managing?

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To encourage new managers to think about which of their team members they are most worried about managing and begin to identify actions they can take to manage them effectively.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To encourage new managers to think about which of their team members they are most worried about managing and begin to identify actions they can take to manage them effectively.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Brand new managers (or those who soon will be), and particularly those that have been promoted from within the team.

You'll Need:
• Post-it notes, glue, sellotape and Blu Tack.
• Playdough or other modelling clay.
• Large flat (plain) wooden lolly sticks.
• Colourful pipe cleaners.
• Art equipment.

Notes:
This is an introductory module or icebreaker for new managers. It is designed to build awareness of participants’ fears and concerns, gather initial ideas and explore the personal learning each participant needs to get from the training that follows.

If using this module with larger groups, more time will be needed for debriefing the exercise; alternatively, you can ask them to work in pairs during the exercise.

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Mentoring 1 - What is Mentoring?

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To enable participants to be able to define mentoring and its purpose.
• To explain the key differences between coaching and mentoring.
• To identify the benefits of effective mentoring to organisations, mentors and protégés.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To enable participants to be able to define mentoring and its purpose.
• To explain the key differences between coaching and mentoring.
• To identify the benefits of effective mentoring to organisations, mentors and protégés.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Both those interested in becoming mentors and those interested in having a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides an introduction to mentoring by clarifying what mentoring is. It works as an upbeat session intended to get participants to consider their own views on mentoring. It is equally well suited to participants who wish to be mentors and those who are looking to use a mentor but want to know more about the process of mentoring.

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Mentoring 2 - The Mentor-Protégé Relationship

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To enable participants to define the 3 stages of the mentor-protégé relationship.
• To enable mentors and protégés to have clarity about their roles and responsibilities.
• To provide guidelines and templates for managing the relationship.

About

Time:
The exercise in this module can be completed in about 75 minutes. In total, allowing for discussion, we recommend allowing about 120 minutes for this module.

Aims:
• To enable participants to define the 3 stages of the mentor-protégé relationship.
• To enable mentors and protégés to have clarity about their roles and responsibilities.
• To provide guidelines and templates for managing the relationship.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
Both those interested in becoming mentors and those interested in having a mentor.

You'll Need:
Nothing other than the materials provided.

Notes:
This module works through the key stages of the mentor-protégé relationship and enables participants to understand the roles and responsibilities of each party. It also provides templates to support a successful relationship.

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Motivators

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To explore what motivates us.
• To identify ways of maintaining motivation.

About

Time:
The exercises in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To explore what motivates us.
• To identify ways of maintaining motivation.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Coloured flipchart pens and a pre-prepared flipchart.

Notes:
For this module, you will need to pre-prepare a flipchart with a grid (an example is shown on the summary sheet of the Trainers' notes).

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New Managers: The Style is Right

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To encourage participants to identify an appropriate management style based on the individual they are dealing with, the role they are doing and what the team needs them to do.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To encourage participants to identify an appropriate management style based on the individual they are dealing with, the role they are doing and what the team needs them to do.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Participants who have managerial responsibility (or those who will have imminently).

You'll Need:
• Post it notes and Blu-Tack.
• Lengths of string about 1 metre/3 feet long. (You’ll need two lengths for each team of 3 or 4 participants.)
• Plenty of space.

Notes:
This exercise can work as a stand-alone training exercise for new managers. It is designed to look at the role of the manager and explore suitable approaches for managing individual team members.

You will need to clear a large space (on the floor or on tables) for the main part of the exercise.

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Preparing for a Performance Review

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To encourage participants to think about the things they need to do before conducting a performance review.
• To consider the importance of effective planning before a performance review.
• To identify questions that should be asked in a review, and to recognise the importance of thinking in advance about open, constructive questions that can be used in the review.

About

Time:
The exercise in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To encourage participants to think about the things they need to do before conducting a performance review.
• To consider the importance of effective planning before a performance review.
• To identify questions that should be asked in a review, and to recognise the importance of thinking in advance about open, constructive questions that can be used in the review.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and above.

You'll Need:
Nothing other than the materials provided.

Notes:
This case study based exercise encourages participants to really think about how they'd prepare for a performance review and highlights some potential barriers to effective performance appraisal reviews.

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Putting on the Style - Introduction to Leadership Styles

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To explore different styles of leadership and their practical application.

About

Time:
This exercise will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To explore different styles of leadership and their practical application.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Team leaders, managers and those aspiring to management roles.

You'll Need:
Nothing other than the materials provided.

Notes:
For this module you will need sufficient space for participants to work together in teams of 4.

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Re-Scripting Feedback

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To encourage participants to consider the art of feedback and to ensure their feedback is appropriate and objective.
• To enable participants to identify useful, helpful, constructive feedback.
• To clarify what makes useful, constructive feedback.
• To develop participants ability to give constructive feedback.
• To consider how if feels to be on the receiving end of destructive or unhelpful feedback.

About

Time:
The exercise in this module can be completed within 30 minutes. In total, allowing for discussion, we recommend allowing about 50 minutes for this module.

Aims:
• To encourage participants to consider the art of feedback and to ensure their feedback is appropriate and objective.
• To enable participants to identify useful, helpful, constructive feedback.
• To clarify what makes useful, constructive feedback.
• To develop participants ability to give constructive feedback.
• To consider how if feels to be on the receiving end of destructive or unhelpful feedback.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
The suggested time for this module is based on the assumption that pre-work has covered the essential elements of positive feedback.

The activity is designed to help participants improve their ability to offer feedback in a way that is constructive and helpful and leads to positive performance. It works particularly well following the ‘Introduction to Feedback’ module in Trainers’ Library.

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The Leadership Identikit

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To explore perceived differences and similarities between leadership and management.
• To explore the relationship between leadership and management.

About

Time:
This exercise will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To explore perceived differences and similarities between leadership and management.
• To explore the relationship between leadership and management.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
For this module you will need sufficient space for participants to work together in teams of four, preferably whilst remaining in the main training room.
You'll need a set of 'Identikit Cards' for each team.

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The Manager Game - Qualities of Effective Managers

Time:
In total we estimate this exercise will take 80 minutes.

Aims:
• To challenge participants to rank the qualities of a manager.
• To allow participants to develop an understanding of the more important qualities that a manager can have, and what makes a great manager.
• To discuss the differences in perception between what managers think and what their teams think.

About

Time:
The exercise in this module can be completed in about 60 minutes. In total, allowing for discussion, we recommend allowing at least 80 minutes for this module.

Aims:
• To challenge participants to rank the qualities of a manager.
• To allow participants to develop an understanding of the more important qualities that a manager can have, and what makes a great manager.
• To discuss the differences in perception between what managers think and what their teams think.

Group Size:
This module is suitable for use with groups of up to about 15 participants.

Useful For:
First time managers, work groups and teams of managers who wish to explore the expectations that teams have of their managers.

You'll Need:
Prior to the start of the course, print off and cut out the 54 ‘Quality Cards' and laminate them if possible to make them more hardwearing. You will require one set of 54 cards per team.

Notes:
This is a thought provoking module that is a powerful way of getting participants to think about the qualities they need to demonstrate as a manager.

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The Two Farmers - Managing Team Performance

Time:
In total we estimate this exercise will take 70 minutes.

Aims:
• To help first time managers to recognise and discuss some of the things that they need to do to build awareness of the team and monitor its performance.
• To help first time managers understand the importance of spotting potential problems quickly and taking appropriate action to help the team overcome these.

About

Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing at least 70 minutes for this module.

Aims:
• To help first time managers to recognise and discuss some of the things that they need to do to build awareness of the team and monitor its performance.
• To help first time managers understand the importance of spotting potential problems quickly and taking appropriate action to help the team overcome these.

Group Size:
This module is suitable for use with groups of up to about 18.

Useful For:
Teams, work groups and/or their leaders who wish to understand the elements of monitoring a team.

You'll Need:
Nothing other than the materials provided.

Notes:
This module can be usefully followed by any of the First Time Manager modules.

It can also be a useful inclusion in any training intervention around coaching teams.

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Triangle of Responsibility - Three Key Roles of Management

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To allow first time managers to become familiar with the important aspects of being a manager.
• To help participants understand the three key roles of a manager.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing at least 60 minutes for this module.

Aims:
• To allow first time managers to become familiar with the important aspects of being a manager.
• To help participants understand the three key roles of a manager.

Group Size:
This module is suitable for use with groups of up to about 20 participants.

Useful For:
First time managers who are starting out in the role or managing a new team. This module is particularly useful for those individuals who need to understand some of the underlying principles of the role of manager.

You'll Need:
Nothing other than the materials provided.

Notes:
This module can be usefully followed by the following modules:
• Any First Time Manager course module from Trainers’ Library.
• Any Leadership module from Trainers’ Library.

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Trouble at the Inn - Managing Poor Performance

Time:
In total we estimate this exercise will take 180 minutes.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

About

Time:
This exercise will take about 80 minutes to complete. In total, allowing for discussion, we recommend allowing 180 minutes to complete this module.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
Nothing other than the materials provided.

Notes:
There are two different versions of the team brief for this exercise.

For junior managers we recommend using version 1, which contains a list of actions that the managers could consider when dealing with the issues of poor performance.

For more experienced managers, we recommend using version 2, which does not provide any clues about the type of action they could take and encourages them to come up with their own solutions.

This module is ideally suited for inclusion in training around managing change.

You can reduce the amount of time needed for this module by approximately 30 minutes by not requesting a formal presentation and simply asking each team instead to talk through its proposed actions.

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We Need to Talk - Holding Difficult Conversations

Time:
In total we estimate this exercise will take 130 minutes.

Aims:
• To help participants prepare for and conduct conversations they find difficult.

About

Time:
The exercises in this module can be completed in about 80 minutes. In total, allowing for discussion, we recommend allowing about 130 minutes for this module.

Aims:
• To help participants prepare for and conduct conversations they find difficult.

Group Size:
This module is suitable for use with groups of up to about 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module helps participants to understand what makes difficult conversations ‘difficult’ and encourages them to think about how they approach such conversations.

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Whose Development Is It? Part 3 - Sharp Shooting Objectives

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To define learning objectives and provide an opportunity for participants to practice writing learning objectives.

About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.

Aims:
• To define learning objectives and provide an opportunity for participants to practice writing learning objectives.

Group Size:
This module is suitable for use with groups of up to about 20 participants.

Useful For:
Managers and those who have a responsibility for the development of staff. Also, those who wish to plan for and manage their own learning.

You'll Need:
Nothing other than the materials provided.

Notes:
This is module 3 in the series ‘Whose Development is it Anyway?’ available from Trainers’ Library. Each module stands alone but may also be combined with others in the series to form a longer session.

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With Authority Comes Freedom - Introducing Tannenbaum and Schmidt

Time:
In total we estimate this exercise will take 90 minutes.

Aims:
• To understand the importance of delegating authority appropriately to other colleagues.
• To introduce the Tannenbaum and Schmidt Continuum as a method of deciding what levels of authority to delegate.

About

Time:
The exercise in this module can be completed in about 55 minutes. In total, allowing for discussion, we recommend allowing about 90 minutes for this module.

Aims:
• To understand the importance of delegating authority appropriately to other colleagues.
• To introduce the Tannenbaum and Schmidt Continuum as a method of deciding what levels of authority to delegate.

Group Size:
This module can be used with groups of up to 25 participants.

Useful For:
Those who have responsibility for other staff, or who will do very soon.

You'll Need:
• One set of cards for every team of 2-3 participants.
• Blu-tack.

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Workplace Coaching 1 - The What

Time:
In total we estimate this exercise will take 50 minutes.

Aims:
• To enable participants to understand what workplace coaching is.
• To agree a shared definition of workplace coaching.
• To explain the key differences between coaching and mentoring.

About

Time:
This exercise will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 50 minutes to complete this module.

Aims:
• To enable participants to understand what workplace coaching is.
• To agree a shared definition of workplace coaching.
• To explain the key differences between coaching and mentoring.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
Coaching has a long history going right back to Socrates, who believed that individuals learn best when they have ownership of a situation and take some form of personal responsibility for the outcome that is produced.

In more recent times, coaching has played a crucial and effective role in sports, including tennis and football.

However, the potential for coaching as a professional and organisational development approach has only really been recognised in the last decade. Tim Gallwey was perhaps the first to document this movement of coaching from the sporting arena to business, presenting a method of coaching which could be readily applied to almost any situation. His innovative work has been very influential and underpins current approaches to coaching.

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Workplace Coaching 2 - The How

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To identify the core skills required by effective coaches.
• To enable participants to describe the GROW coaching model.

About

Time:
This exercise will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To identify the core skills required by effective coaches.
• To enable participants to describe the GROW coaching model.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers

You'll Need:
Nothing other than the materials provided.

Notes:
This is one of a series of modules that provide an in-depth introduction to workplace coaching. We recommend these modules together.

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Workplace Coaching 3 - The Practice

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To provide an opportunity for participants to practise their coaching skills.
• To provide an opportunity for participants to practise using the GROW model.
• To provide an opportunity for participants to practise questioning, listening and summarising.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To provide an opportunity for participants to practise their coaching skills.
• To provide an opportunity for participants to practise using the GROW model.
• To provide an opportunity for participants to practise questioning, listening and summarising.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This is one of a series of modules that provide an in-depth introduction to Workplace Coaching. We recommend these modules together.

If you have not already run the module called, "Workplace Coaching - The How", you will need to give participants the handout before running the exercise and explain the GROW model/process to them. If you need more information on this, please refer to "Workplace Coaching - The How".

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Workplace Coaching 4 - The Plan

Time:
In total we estimate this exercise will take 40 minutes.

Aims:
• To provide an opportunity for participants to think about how they'll use the GROW model back in the workplace.
• To encourage participants to think about the questions they'll use to facilitate use of the GROW model.
• To review the GROW model.
• To review key learning points about workplace coaching.

About

Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To provide an opportunity for participants to think about how they'll use the GROW model back in the workplace.
• To encourage participants to think about the questions they'll use to facilitate use of the GROW model.
• To review the GROW model.
• To review key learning points about workplace coaching.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
Participants will need to be very familiar with the GROW coaching model before participating in this exercise. They should also have a sound understanding of when coaching is appropriate and when it is not. (The module, 'Learning - Push or Pull?' is helpful for this).

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Workplace Coaching 5 - The Record

Time:
In total we estimate this exercise will take 35 minutes.

Aims:
• To explain the importance of keeping a record of coaching sessions that is both helpful to the coach and the person being coached.
• To introduce a simple plan that participants might like to use in their coaching sessions.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 35 minutes to complete this module.

Aims:
• To explain the importance of keeping a record of coaching sessions that is both helpful to the coach and the person being coached.
• To introduce a simple plan that participants might like to use in their coaching sessions.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides a simple plan for recording the key elements of a coaching session, which can be easily replaced by an organisation's existing format, if required.

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Workplace Coaching 6 - The Review Quiz

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To remind participants of some of the key learning points about workplace coaching.
• To provide a fun but thorough review of learning.

About

Time:
The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To remind participants of some of the key learning points about workplace coaching.
• To provide a fun but thorough review of learning.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Supervisors and managers.

You'll Need:
Nothing other than the matrerials provided.

Notes:
This module provides a useful, and fun, conclusion to any training around workplace coaching.

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