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One constant is that everything changes. How we deal with change influences our day-to-day decisions. The Change Management training modules, in this section, will help bring a greater understanding of the benefits of change and how to deal with it.

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Achieving A Shared Vision

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To identify specific actions that will enable groups to achieve a shared vision.
• To help individuals see how they will contribute to the achievement of a shared vision.

About

Time:
The exercise in this module can be complete within 45 minutes. In total, allowing for discussion, we recommend allowing 75 minutes to complete the module.

Aims:
• To identify specific actions that will enable groups to achieve a shared vision.
• To help individuals see how they will contribute to the achievement of a shared vision.

Group Size:
This module is suitable for use with most workshop/courses but is not recommended for use where the group has more than 25 participants (e.g., conferences).

Useful For:
Staff at all levels working in a team. It is particularly well suited to new teams formed for a fixed period to manage/implement a project.

You'll Need:
Plenty of sheets of thin A4 card and a selection of coloured pens (felt tip pens are ideal).

Notes:
This module allows the group to share their ideas on how they intend to work together to achieve a shared vision. The group need to be clear about what their vision is. If this isn’t the case, then you might wish to use the module, ‘Creating a Shared Vision’ to achieve this.

This activity can be used as a stand alone activity or combined with others (for example, 'Creating a Shared Vision' as part of a longer event.

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An Introduction to Coaching

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To enable participants to be able to define coaching and its purpose.
• To explain the key differences between coaching and mentoring.
• To enable participants to describe a basic coaching model.
• To identify the core skills required by effective coaches.

About

Time:
This exercise will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To enable participants to be able to define coaching and its purpose.
• To explain the key differences between coaching and mentoring.
• To enable participants to describe a basic coaching model.
• To identify the core skills required by effective coaches.

Group Size:
This module is suitable for use with groups of up to 24 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
You'll need to have plenty of space for participants to work in pairs for this module.

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Beastly Barbecues - Introducing Change

Time:
In total we estimate this exercise will take 90 minutes.

Aims:
• To encourage participants to think about how they would introduce a change programme.
• To consider the importance of establishing a sense that change is essential and urgent.
• To encourage participants to think about how they'll sustain change.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 90 minutes to complete this module.

Aims:
• To encourage participants to think about how they would introduce a change programme.
• To consider the importance of establishing a sense that change is essential and urgent.
• To encourage participants to think about how they'll sustain change.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
Nothing other than the materials provided.

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Building Determination

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To demonstrate the importance of determination in building resilience.
• To identify what determination is and where it comes from.
• To list some of the key factors that help make people more determined.
• To identify ways to become more determined.

About

Time:
The exercise in this module can be completed in about 30 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To demonstrate the importance of determination in building resilience.
• To identify what determination is and where it comes from.
• To list some of the key factors that help make people more determined.
• To identify ways to become more determined.

Group Size:
This module can be used with groups of any size.

Useful For:
Staff and managers at all levels.

You'll Need:
Nothing other than the materials provided.

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Change Spectrum

Time:
In total we estimate this exercise will take 20 minutes.

Aims:
• To explore how your participants feel about a variety of changes.

About

Time:
The exercise in this module can be completed in about 15 minutes. In total, allowing for discussion, we recommend allowing about 20 minutes for this module.

Aims:
• To explore how your participants feel about a variety of changes.

Group Size:
This module can be used with groups of any size.

Useful For:
Staff at all levels.

You'll Need:
• A piece of string or rope that is approximately 4 metres long.

Notes:
You will need a clear space in which to lay out your ‘Change Spectrum’ and for participants to move along it.

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Changing Partners - Feelings Towards Change

Time:
In total we estimate this exercise will take 35 minutes.

Aims:
• To recognise the impact of imposed change on people.
• To remind participants how easy it is for progress to be lost and for things to slip back to the way they were before.

About

Time:
The exercise in this module can be completed in about 20 minutes. In total, allowing for discussion, we recommend allowing about 35 minutes for this module.

Aims:
• To recognise the impact of imposed change on people.
• To remind participants how easy it is for progress to be lost and for things to slip back to the way they were before.

Group Size:
This module can be used with groups of almost any size.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
You may want to read the article ‘When Change Really Hurts’ by Sheila Williams, which is available in Trainers’ Library. This provides background information about the change curve, which you may want to reference in your discussion.

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Creating A Shared Vision

Time:
In total we estimate this exercise will take 120 minutes.

Aims:
• To agree what success looks like for everyone.
• To establish effective working relationships within groups or teams.
• To create a vision statement for the team.

About

Time:
The exercise in this module can be complete within 90 minutes. In total, allowing for discussion, we recommend allowing 120 minutes to complete the module.

Aims:
• To agree what success looks like for everyone.
• To establish effective working relationships within groups or teams.
• To create a vision statement for the team.

Group Size:
This module is suitable for use with most workshop/courses but is not recommended for use where the group has more than 25 participants (e.g., conferences).

Useful For:
Staff at all levels working in a team. It is particularly well suited to new teams formed for a fixed period to manage/implement a project.

You'll Need:
• Plenty of post-it notes and flipchart paper.
• A selection of craft materials such as paints, brushes, glue, magazines, pieces of material. (You may prefer to restrict the materials available to coloured pens and paper, depending on the make up of the group you are working with.)

Notes:
This module allows the group to share ideas about what is important to them and to agree some communal aim, values and aspirations. As a result of this exercise the whole team will participate in the creation of a shared vision.

This activity can be used as a stand-alone activity or combined with others to form a longer event. The module Achieving a Shared Vision naturally leads on from this module.

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Describing Our Organisation’s Culture

Time:
In total we estimate this exercise will take 40 minutes.

Aims:
• To understand what culture is and why it is important.
• To encourage participants to actively consider and discuss the culture of their own organisation.
• To elicit and compare the different perspectives that will exist about the organisation’s existing culture.
• To consider the appropriateness of the organisation’s current culture to drive future business success (optional – for culture change workshops).

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing 60-90 minutes for this module.

Aims:
• To understand what culture is and why it is important.
• To encourage participants to actively consider and discuss the culture of their own organisation.
• To elicit and compare the different perspectives that will exist about the organisation’s existing culture.
• To consider the appropriateness of the organisation’s current culture to drive future business success (optional – for culture change workshops).

Group Size:
This module can be used with groups of up to 15 participants.

Useful For:
Staff at all levels, including managers and board directors.

You'll Need:
Nothing other than the materials provided.

Notes:
This activity is designed to provoke discussion around existing organisational culture, or to be used as an icebreaker for leadership programmes that contain a session on organisation or team culture.

This activity is also suitable to be run as an internal facilitated session for organisations that are considering or are in the process of a culture change. This activity will encourage contribution and engagement from staff at all levels about current and future culture, and is equally suitable for senior managers and board directors.

You will need to allow the longer time of 90 minutes if using the exercise as part of a culture change session.

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Dinner Party Mayhem - Managing Change

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To create a situation where participants have to manage change driven by one department, affecting the work of another.
• To identify some key learning points about managing change.
• To test information gathering and sharing skills.
• To demonstrate the importance of effective questioning, summary and clarification and active listening.
• To consider the pros and cons of different leadership styles.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 70 minutes to complete this module.

Aims:
• To create a situation where participants have to manage change driven by one department, affecting the work of another.
• To identify some key learning points about managing change.
• To test information gathering and sharing skills.
• To demonstrate the importance of effective questioning, summary and clarification and active listening.
• To consider the pros and cons of different leadership styles.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Egg timer.

Notes:
As well as useful in programs concerned with change, this exercise can also be used as a general communication exercise, or in training concerned with internal customer care.

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Feelings Cards - Personal Development

Time:
In total we estimate this exercise will take 40 minutes.

Aims:
• To provide an opportunity for participants to consider how they perceive themselves and how others perceive them.

About

Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.

Aims:
• To provide an opportunity for participants to consider how they perceive themselves and how others perceive them.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• One set of Feelings Cards per participant (provided).

Notes:
Use this in any training session where you want participants to reflect on how they see themselves and how they think they are seen by others.

You will need to use strong facilitation skills to debrief this exercise.

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Feelings Cards - Strategic Development

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To enable participants to consider how customers and staff view their organisation.
• To identify cultural/image strengths and weaknesses within the organisation.
• To generate discussion about how cultural/image strengths can be maintained, and how weaknesses might be overcome.

About

Time:
The exercise in this module will take about 45 minutes to complete (but can be shortened if necessary). In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.

Aims:
• To enable participants to consider how customers and staff view their organisation.
• To identify cultural/image strengths and weaknesses within the organisation.
• To generate discussion about how cultural/image strengths can be maintained, and how weaknesses might be overcome.

Group Size:
Fairly adaptable but we would recommend use with groups of less than 15 participants, working in two teams.

Useful For:
Staff at all levels.

You'll Need:
• One set of Feelings Cards per team.
• Flipchart paper and marker pens for each team.
• Blu-tack.

Notes:
Use this as a catalyst for discussing how the organisation is currently viewed by its stakeholders, and how participants would like it to be viewed in the future.

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Feelings Towards Change

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To identify how participants feel about change.
• To discuss the reasons for these reactions to change.

About

Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To identify how participants feel about change.
• To discuss the reasons for these reactions to change.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing, other than the materials provided.

Notes:
This exercise can be used as the basis of an in depth module, with lots of discussion for change managers. It is equally useful though as a simple warm-up exercise introducing training around change, with a shorter discussion of the key points.

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Filing Frenzy!

Time:
In total we estimate this exercise will take 90 minutes.

Aims:
• To test participants’ attention to detail, individually, or collectively.
• To test participants’ levels of accuracy under pressure.
• To show how tasks can be broken down into achievable goals, and how teams can use short term goals to improve performance.
• To test participants’ abilities to work together effectively.
• To examine the impact of change on comfort zones and confidence.

About

Time:
This game can be played in about 30 minutes. In total, allowing for discussion and evaluation, we recommend allowing 90 minutes.

Aims:
• To test participants’ attention to detail, individually, or collectively.
• To test participants’ levels of accuracy under pressure.
• To show how tasks can be broken down into achievable goals, and how teams can use short term goals to improve performance.
• To test participants’ abilities to work together effectively.
• To examine the impact of change on comfort zones and confidence.

Skills and Behaviours Tested:
Accuracy and attention to detail, teamwork, goal setting, managing change and leadership.

Group Size:
There is no minimum number of participants – this exercise can even be used to test individual skills.

Useful For:
Staff at all levels.

You'll Need:
• One set of Filing Frenzy and instruction cards for each individual or team (see notes).
• A stopwatch or watch.
• A whistle or bell (optional).
(Stopwatches, Whistles and Desktop Bells are available to purchase from Trainers' Market.)

New: Game Packs are now available to buy from
Trainers' Market too.

Notes:
This exercise is normally run as a series of short 10-minute activities (with discussion at various points). These activities can be run back to back, but are perhaps more effective when used as an intermittent energiser during a training day/course and used to illustrate or highlight learning points covered in detail elsewhere in the training programme.

You will need one set of Filing Frenzy cards for each individual or team. (We recommend a set of 180 cards for each individual or team, i.e., 10 copies of the ‘Filing Frenzy Cards’ document if running the exercises on the following pages.)

However, for a simple ‘accuracy test’ you could use fewer cards. For example:
• Individuals – 36 cards (2 copies of the ‘Filing Frenzy Cards’ document).
• Teams of 2-3 – 90 cards (5 copies of the ‘Filing Frenzy Cards’ document).
• Teams of 4-6 – 126 cards (7 copies of the ‘Filing Frenzy Cards’ document).

Note of Caution:
This exercise may not be suitable for participants who are colour blind or visually impaired. However, in most cases anyone who falls into this category can still be involved. Ask them to observe/listen to the teams during the exercise, identifying effective and less effective behaviours in order to provide constructive feedback afterwards.

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Half Full? - Optimism and its Importance

Time:
In total we estimate this exercise will take 30 minutes.

Aims:
• To encourage participants to consider their attitude.
• To encourage discussion around optimistic versus pessimistic outlooks.
• To recognise the impact that attitude has on performance.
• To enable participants to identify personal traits that might be holding them back.
• To encourage leaders to consider how they might deal with negative attitudes in their team.

About

Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.

Aims:
• To encourage participants to consider their attitude.
• To encourage discussion around optimistic versus pessimistic outlooks.
• To recognise the impact that attitude has on performance.
• To enable participants to identify personal traits that might be holding them back.
• To encourage leaders to consider how they might deal with negative attitudes in their team.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module provides an excellent opportunity, when working with a wide range of participants, to consider how attitude can impact on performance. Topics where the inclusion of a module looking at optimism/pessimism might be beneficial include:
• Managing change.
• Problem solving and decision making.
• Customer service.
• Selling skills.
• Leading a team.
• Strategic leadership.
• Communication skills.
• Planning and scheduling.

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Hotel Doldrums Part 1 - Where Are We Now?

Time:
In total we estimate this exercise will take 120 minutes.

Aims:
• To build an understanding of the key steps in strategic planning.
• To encourage participants to analyse financial and other data using a SWOT analysis.
• To encourage participants to think about where they are now, before moving on in the next module to consider where they want to be.

About

Time:
The exercise in this module can be completed in about 75 minutes. In total, allowing for discussion, we recommend allowing about 120 minutes for this module if working with 10-12 participants.

It is strongly recommended that, for maximum impact and best overall use of time, this module is run in conjunction with the other modules from the Hotel Doldrums series.

Aims:
• To build an understanding of the key steps in strategic planning.
• To encourage participants to analyse financial and other data using a SWOT analysis.
• To encourage participants to think about where they are now, before moving on in the next module to consider where they want to be.

Group Size:
An ideal group size for this module is 12, with participants working in 3 teams of 4. If you have more than 15 participants in your group, you may want to consider ‘doubling up’ on some of the briefs with more than one team using the same scenario. This doesn’t detract from the learning; in fact it can be interesting to see how different teams approach the same problem and task.

Useful For:
Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.

You'll Need:
Each team will need a hotel data pack (provided) and a syndicate room or area.

Notes:
Hotel Doldrums is a series of modules that are designed to be run in sequence.

Together they form a complete 1.5 day workshop, which can be run as a single workshop, or as three independent sessions, each lasting between 2 and 4 hours. We’ve also suggested other modules you could add to the programme, if you have more time available.

Hotel Doldrums can also be run as a teambuilding game, where teams are left to compete with less facilitator involvement during the exercise, but a thorough review at the end. This takes about 3.5 hours to run.

If you prefer to use the teambuilding version of Hotel Doldrums, please download the trainer’s notes from the teambuilding games section of Trainers’ Library.

This series of modules is set in the context of the hotel industry but requires no specialist knowledge of it.

The modules, when used together, also draw out skills relating to business planning, problem solving, influencing, team working and making presentations.

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Hotel Doldrums Part 2 - Where Do We Want to Be?

Time:
In total we estimate this exercise will take 180 minutes.

Aims:
• To give participants the opportunity to identify and explore options and appraise these.
• For participants to create a 3-5 year outline strategic plan based on the fictional case study they’ve been given.

About

This module follows on from Hotel Doldrums, part 1, and is not designed to be used as a stand-alone module.

Time:
The exercise in this module can be completed in about 135 minutes. In total, allowing for discussion, we recommend allowing about 180 minutes for this module if working with 10-12 participants.

Aims:
• To give participants the opportunity to identify and explore options and appraise these.
• For participants to create a 3-5 year outline strategic plan based on the fictional case study they’ve been given.

Group Size:
An ideal group size for this module is 12, with participants working in 3 teams of 4. If you have more than 15 participants in your group, you may want to consider ‘doubling up’ on some of the briefs with more than one team using the same scenario. This doesn’t detract from the learning; in fact it can be interesting to see how different teams approach the same problem and task.

Useful For:
Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.

You'll Need:
Each team will a hotel data pack (provided) and a syndicate room or area.

Notes:
Hotel Doldrums is a series of modules that are designed to be run in sequence.

Together they form a complete 1.5 day workshop, which can be run as a single workshop, or as three independent sessions, each lasting between 2 and 4 hours. We’ve also suggested other modules you could add to the programme, if you have more time available.

The modules, when used together, also draw out skills relating to business planning, problem solving, influencing, team working and making presentations.

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Hotel Doldrums Part 3 - How Will We Get There?

Time:
In total we estimate this exercise will take 240 minutes.

Aims:
• To encourage participants to develop a strategy from the options generated in previous sessions.
• To encourage participants to prepare and give a persuasive presentation outlining their strategy and the work they have done.
• To reflect on the learning from the Hotel Doldrums series of modules.

About

This module follows on from Hotel Doldrums, parts 1 and 2, and is not designed to be used as a stand-alone module.

Time:
The exercise in this module can be completed in about 140 minutes. In total, allowing for discussion, we recommend allowing about 240 minutes for this module if working with 10-12 participants.

Aims:
• To encourage participants to develop a strategy from the options generated in previous sessions.
• To encourage participants to prepare and give a persuasive presentation outlining their strategy and the work they have done.
• To reflect on the learning from the Hotel Doldrums series of modules.

Group Size:
An ideal group size for this module is 12, with participants working in 3 teams of 4. If you have more than 15 participants in your group, you may want to consider ‘doubling up’ on some of the briefs with more than one team using the same scenario. This doesn’t detract from the learning; in fact it can be interesting to see how different teams approach the same problem and task.

Useful For:
Staff at all levels including individuals, groups and teams that need to use strategic planning and analysis skills in the workplace.

You'll Need:
Each team will a hotel data pack (provided) and a syndicate room or area.

Notes:
Hotel Doldrums is a series of modules that are designed to be run in sequence.

Together they form a complete 1.5 day workshop, which can be run as a single workshop, or as three independent sessions, each lasting between 2 and 4 hours. We’ve also suggested other modules you could add to the programme, if you have more time available.

The modules, when used together, also draw out skills relating to business planning, problem solving, influencing, team working and making presentations.

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Implementing Solutions

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To examine the steps towards successful implementation of change.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To examine the steps towards successful implementation of change.

Group Size:
This module can be used with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is about the implementation of seemingly minor changes – a new process or procedure, a solution to a problem etc. It provides an overview of what needs to be considered before implementing any minor change.

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Making Continuous Improvement Happen

Time:
In total we estimate this exercise will take 45 minutes.

Aims:
• To identify improvements that can be made.
• To identify things that need to be taken into consideration when planning continuous improvement activities.
• To plan one improvement that can be implemented in the workplace.

About

Time:
The exercises in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 45 minutes to complete this module.

Aims:
• To identify improvements that can be made.
• To identify things that need to be taken into consideration when planning continuous improvement activities.
• To plan one improvement that can be implemented in the workplace.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
Nothing other than the materials provided.

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Passengers - A Change Journey

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To help participants consider the extent to which they engage in change.
• To help those involved in change consider how they could make the change journey easier for themselves, and others.
• To help those involved in a change plan.

About

Time:
The exercise in this module can be completed in about 45 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To help participants consider the extent to which they engage in change.
• To help those involved in change consider how they could make the change journey easier for themselves, and others.
• To help those involved in a change plan.

Group Size:
This module can be used with groups of up to 16 participants.

Useful For:
Anyone involved in change, either as a leader, or a follower.

You'll Need:
• A toy steering wheel for the ‘driver’ would be a fun prop, but is not essential.
• A clipboard (or A4 piece of thick card) for each participant would be useful.
• Flipchart paper and pens.

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Planning for Change

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To identify the questions that need to be asked in advance of implementing any change.
• To create a ‘bench’ of pre-defined questions to use when planning.

About

Time:
The exercise in this module can be completed within 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To identify the questions that need to be asked in advance of implementing any change.
• To create a ‘bench’ of pre-defined questions to use when planning.

Group Size:
This module is suitable for use with groups of up to 25 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
Nothing other than the materials provided.

Notes:
This module is about planning the implementation of seemingly minor changes – a new process or procedure, a solution to a problem etc.

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Selling Change

Time:
In total we estimate this exercise will take 80 minutes.

Aims:
• To consider what needs to be communicated when change is initiated.
• To explore the need to convince those affected by change of the need for change and its urgency.
• To consider methods that can be used to achieve buy-in to change programmes.

About

Time:
This exercise will take about 45 minutes to complete. In total, allowing for discussion, we recommend allowing 80 minutes to complete this module.

Aims:
• To consider what needs to be communicated when change is initiated.
• To explore the need to convince those affected by change of the need for change and its urgency.
• To consider methods that can be used to achieve buy-in to change programmes.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
Nothing other than the materials provided.

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Brief 2

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The Change Journey - What to Do When Change Really Hurts

Time:
In total we estimate this exercise will take 60 minutes.

Aims:
• To describe the change curve.
• To consider strategies for working through the change curve journey.

About

Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 60 minutes for this module.

Aims:
• To describe the change curve.
• To consider strategies for working through the change curve journey.

Group Size:
This module can be used with groups of between 8 and 25 participants.

Useful For:
All staff including managers.

You'll Need:
• Article – ‘When Change Really Hurts’, available in the Articles section of Trainers’ Library.
• Post-it notes.

Notes:
This can be a challenging session to run so it’s important that you feel confident in your knowledge and have lots of information to add if the group clams up. Apart from the article that you need for the session, you may also find it useful to read those by Damien Hughes and Martin Haworth, also available in the Articles section of Trainers’ Library.

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The Experience of Change - What Does It Feel Like?

Time:
In total we estimate this exercise will take 25 minutes.

Aims:
• To demonstrate the emotions we can experience when going through the process of change and allow participants to explore those feelings in a safe environment.

About

Time:
The exercise in this module can be completed in about 10 minutes. In total, allowing for discussion, we recommend allowing about 25 minutes for this module.

Aims:
• To demonstrate the emotions we can experience when going through the process of change and allow participants to explore those feelings in a safe environment.

Group Size:
This module can be used with groups of almost any size.

Useful For:
Staff at all levels.

You'll Need:
• A short sleeved t-shirt to use in the demonstration.
• A t-shirt for each of your participants. (We suggest asking them to each bring a t-shirt of their own.)
• Flipchart paper and pens.

Notes:
You will need to spend time practising the t-shirt folding yourself prior to running this exercise so that you can demonstrate the technique quickly and effectively. It should only take 15-20 minutes practice.

This website is great to help you to learn the technique: www.wikihow.com/Fold-a-T-Shirt-in-Two-Seconds.

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The Leadership Identikit

Time:
In total we estimate this exercise will take 75 minutes.

Aims:
• To explore perceived differences and similarities between leadership and management.
• To explore the relationship between leadership and management.

About

Time:
This exercise will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 75 minutes to complete this module.

Aims:
• To explore perceived differences and similarities between leadership and management.
• To explore the relationship between leadership and management.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Team leaders and managers.

You'll Need:
Nothing other than the materials provided.

Notes:
For this module you will need sufficient space for participants to work together in teams of four, preferably whilst remaining in the main training room.
You'll need a set of 'Identikit Cards' for each team.

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The Wedding Planner - A Time Management Exercise

Time:
In total we estimate this exercise will take 55 minutes.

Aims:
• To highlight the importance of time management.
• To introduce some of the key aspects of effective time management.

About

Time:
The exercise in this module can be completed within 35 minutes. In total, allowing for discussion, we recommend allowing about 55 minutes for this module.

Aims:
• To highlight the importance of time management.
• To introduce some of the key aspects of effective time management.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Staff up to junior management.

You'll Need:
Nothing other than the materials provided.

Notes:
This is a great introductory exercise, suitable for staff up to junior management level. Fun and involving it helps to identify some of the key rules for effective time management.

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Trouble at the Inn - Managing Poor Performance

Time:
In total we estimate this exercise will take 180 minutes.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

About

Time:
This exercise will take about 80 minutes to complete. In total, allowing for discussion, we recommend allowing 180 minutes to complete this module.

Aims:
• To encourage participants to consider different approaches to improving poor performance, and the relative merits of those different approaches.
• To encourage participants to think about appropriate timescales over which they might expect to improve performance and standards.
• To consider the implications of not taking action to improve poor performance.

Group Size:
This module is suitable for use with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
Nothing other than the materials provided.

Notes:
There are two different versions of the team brief for this exercise.

For junior managers we recommend using version 1, which contains a list of actions that the managers could consider when dealing with the issues of poor performance.

For more experienced managers, we recommend using version 2, which does not provide any clues about the type of action they could take and encourages them to come up with their own solutions.

This module is ideally suited for inclusion in training around managing change.

You can reduce the amount of time needed for this module by approximately 30 minutes by not requesting a formal presentation and simply asking each team instead to talk through its proposed actions.

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Brief 1
Brief 2
Handout

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