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Understanding and Managing Emotions


The exercise in this module can be completed in about 25 minutes. In total, allowing for discussion, we recommend allowing about 45 minutes for this module.

• To raise participants’ awareness of their emotional reaction to other people’s behaviour.
• To explore strategies for managing our own and other people’s emotional responses.

Group Size:
This module can be used with groups of up to 12 participants. It’s not suitable for 1-1 training.

Useful For:
Staff at all levels.

You'll Need:
• Nothing other than the materials provided.

We recommend using Google’s Jamboard for this session (, but you could use an inbuilt Whiteboard if you prefer.

We’ve included a handout that explains how to use Jamboard.

Remote/Virtual Delivery:
Remote Delivery requires a system that as an absolute minimum provides the following functionality:
• Face-to-face discussion.
• Share screen.
• Chat.
• Share files.

In addition, we strongly recommend using a system that provides for:
• Polls/Quizzes (not required).
• Breakout Rooms (required).


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