Time:
The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims:
• To define conflict.
• To identify the main phases of conflict.
• To enable participants to describe the typical behaviours that are used when conflict is not constructively managed.
Group Size:
This module is suitable for use with groups of up to 12 participants.
Useful For:
Anyone who needs to manage conflict and interpersonal relationships.
You'll Need:
Nothing other than the materials provided.
Notes:
It is recommended that you keep the participant group size to twelve or fewer for this module.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.