This is a great exercise to use as an icebreaker for any type of course. I’ve used this icebreaker in sales, telesales, management and customer service courses and the feedback from my group is always a positive one. I feel the exercise works particularly well at the beginning of a course which involves questioning to build rapport as this exercise sets this up really nicely. It can also work really well when your course involves an element of problem solving, as nothing about the exercise says that your participants need to stay in the training room. I had one group running around the hotel getting to know the staff and the guests! The only criticisms are that it can be difficult to facilitate with a smaller group, especially if in an environment where they can’t really leave the training room and it can also be difficult to manage timings as you’re never quite sure how many people in the group can answer positively for each section. One way round this I’ve found is to use the same format but to change some of the questions on the bingo card to suit the type of group.